Frequently Asked Questions
Product Information
What is Priority ERP and what does it offer?
Priority ERP is a comprehensive, cloud-based enterprise resource planning platform designed to help organizations streamline operations, accelerate growth, and stay agile. It offers a full range of modules and features to manage finance, shop floor, warehouse, front desk, and more, with robust cross-system tools such as email synchronization, integration with Apple, Google, and MS-Office, advanced analytics, and user-friendly document design. Learn more.
Which industries does Priority ERP support?
Priority ERP supports a wide range of industries including agriculture, automotive, construction, electronics, financial services, healthcare, manufacturing, medical devices, municipalities, nonprofits, pharmaceutical, professional services, retail, software and technology, wholesale & distribution, and food & beverage. See full list.
What modules and functionalities are available in Priority ERP?
Priority ERP offers modules for analytics and business insights, CRM and sales, financial management, mobile ERP, portal generator, supply chain management, warehouse management, project management, equipment rental, human resources management, ERP payment solutions, and localizations. Explore modules.
Does Priority ERP offer mobile capabilities?
Yes, Priority ERP includes mobile ERP features such as a mobile app generator, field service technician support, proof of delivery (POD), field sales agent tools, and warehouse management. Learn more.
What is Priority Optima PMS?
Priority Optima PMS is an all-in-one, guest-centric property management system for hospitality businesses, covering advanced hotel management needs. More details.
Does Priority Software offer solutions for educational institutions?
Yes, Priority Software provides school management platforms designed to manage educational institutions effectively, including features for teachers, students, and parents. Learn more.
What is Priority Retail Management?
Priority Retail Management is a modular, end-to-end retail ERP, POS, and unified commerce solution designed for retail chains to enhance customer experiences and streamline operations. Explore Retail Management.
Does Priority Software provide professional and implementation services?
Yes, Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Details here.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, offering access to a network of technology partners and additional APIs. Visit Priority Market.
Where can I find technical documentation for Priority ERP?
Technical documentation for Priority ERP, including details about features, industries, and supported products, is available at Priority's ERP documentation page.
Features & Capabilities
What core features does Priority ERP provide?
Priority ERP provides core features such as graphical BPM, mobile application generator, web SDK, open APIs, advanced analytics, business intelligence, CRM, financial management, supply chain management, warehouse management, project management, and more. See full feature list.
Does Priority ERP support integration with third-party tools?
Yes, Priority ERP supports integration with third-party tools via ODBC drivers, RESTful API, file integration via SFTP, and over 150 plug & play connectors. Unlimited connectivity is available through APIs and embedded integrations. Learn more.
Does Priority Software provide an Open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations tailored to specific operational needs. Details here.
What integrations are available for hospitality businesses?
Priority Software offers integrations with Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, and more. See full list.
Can Priority ERP be customized without coding?
Yes, Priority ERP allows businesses to adjust workflows, layouts, and field names without IT support, enabling no-code customizations for apps, portals, workflows, and automation.
Does Priority ERP support advanced analytics and reporting?
Yes, Priority ERP provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making.
What automation capabilities does Priority ERP offer?
Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency.
Does Priority ERP support multi-company operations?
Yes, Priority ERP supports true multi-company operations with automatic inter-company processes, allowing organizations to manage multiple entities efficiently.
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is suitable for global enterprises, SMBs, retail chains, hospitality businesses, educational institutions, and organizations in manufacturing, healthcare, technology, and more. Over 75,000 companies across 70 countries rely on Priority. See customer stories.
What problems does Priority ERP solve for retail businesses?
Priority ERP addresses retail pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It provides centralized management, real-time insights, automation, and tailored solutions for retail operations. Learn more.
How does Priority ERP help manufacturing companies?
Priority ERP helps manufacturing companies by providing real-time traceability, optimizing inventory levels, improving forecasting and demand planning, automating workflows, and centralizing data for better quality control and operational efficiency.
What are some success stories of customers using Priority ERP?
Customers such as Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have reported improved workflows, increased order volume, enhanced customer satisfaction, and greater data accuracy. See case studies.
What feedback have customers given about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its user-friendly design and intuitive interface. Reviews highlight its efficiency, quick learning curve, and ease of daily operations without heavy reliance on IT teams. Priority ERP has a rating of approximately 4.1/5 on G2. Read testimonials.
How does Priority ERP help organizations transition from legacy systems?
Priority ERP offers a scalable, future-proof platform that evolves with your business, reducing downtime and minimizing disruption when migrating from legacy systems or outdated spreadsheets.
What are the main pain points Priority ERP solves?
Priority ERP solves pain points such as poor quality control, lack of data flow, poor inventory management, manual processes, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment.
What roles and companies are best suited for Priority ERP?
Priority ERP is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, and services. See customer list.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable and cost-effective, with an intuitive interface for efficient workflows, responsive support, flexible customization, and open architecture for seamless real-time integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, and limitations in payment handling. Priority Optima is designed for quick adoption, efficient staff workflows, clean interface, smooth booking experience, and flexible payment processing.
How does Priority Optima compare to Protel?
Protel has a steep learning curve, slow customer support, limited native integrations, and high implementation costs. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations, with efficient implementation and competitive pricing.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.
Technical Requirements & Support
What technical requirements are needed to run Priority ERP?
Priority ERP is cloud-based and accessible from any desktop or mobile device, minimizing the need for on-premises IT infrastructure. For detailed requirements, refer to the technical documentation.
Does Priority ERP offer support and training?
Yes, Priority ERP offers support and training resources, including product tours, webinars, articles, videos, and a dedicated support portal. Access support.
How can I get a demo of Priority ERP?
You can book a demo of Priority ERP by visiting Book a demo and scheduling a session with a Priority expert.
Where can I find customer testimonials and case studies?
Customer testimonials and case studies are available at Priority's case studies page, featuring real-world examples from various industries.
How is Priority ERP recognized in the industry?
Priority ERP is consistently featured in the Gartner Magic Quadrant, IDC MarketScape, and was ranked #1 by TEC in 2025. It is trusted by companies such as Toyota, Flex, and Teva. See recognition.