Frequently Asked Questions
Product Information
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. These solutions are designed to streamline operations, provide real-time insights, and support growth for organizations of all sizes. Learn more
What is Priority ERP?
Priority ERP is a comprehensive, cloud-based enterprise resource planning platform that provides robust functionality, flexibility, and scalability for businesses of all sizes. It features AI-based tools, advanced reporting, and seamless mobile solutions to streamline operations and enhance productivity. More about Priority ERP
What industries does Priority Software serve?
Priority Software serves a wide range of industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, construction, agriculture, electronics, municipalities, nonprofits, and more. See all industries
What are the main modules and products available in Priority ERP?
Priority ERP includes modules for analytics and business insights, CRM and sales, financial management, mobile ERP, portal generator, supply chain management, equipment rental, human resources management, project management, warehouse management, advanced delivery planning, localizations, and more. Explore modules
Does Priority Software offer solutions for retail management?
Yes, Priority Software provides a modular Retail ERP, POS, and unified commerce solution designed for retail chains. It supports head office controls, omnichannel commerce, inventory management, replenishment, order management, procurement, and more. Learn more about Retail Management
What hospitality management solutions does Priority offer?
Priority offers an all-in-one guest-centric Property Management System (PMS) for hospitality, including Optima PMS, channel manager, CRM, POS, event management, spa management, and more. These solutions are designed for boutique hotels, hotel chains, resorts, and vacation properties. Explore Hospitality Management
Does Priority Software provide school management solutions?
Yes, Priority offers platforms for managing educational institutions, supporting teachers, students, and parents with features tailored to school operations. Learn more about School Management
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, integrations, and partner offerings that enhance the core Priority platform. Visit Priority Market
Does Priority Software provide professional and implementation services?
Yes, Priority offers professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Learn about Implementation Services
Where can I find a quick tour or demo of Priority ERP?
You can watch a 2-minute product video highlighting the features of Priority Cloud ERP on the Priority ERP Quick Tour page. Watch the video
Features & Capabilities
What are the key features of Priority ERP?
Priority ERP offers robust functionality including AI-based features, advanced reporting, mobile solutions, analytics, CRM, financial management, supply chain management, project management, and industry-specific modules. It also supports no-code customizations and automation. See all features
Does Priority ERP support mobile access?
Yes, Priority ERP provides seamless mobile solutions, including mobile ERP, mobile app generator, field service technician tools, proof of delivery, and field sales agent support. Learn about Mobile ERP
What analytics and reporting capabilities does Priority ERP provide?
Priority ERP includes advanced analytics and business insights modules, hundreds of pre-defined reports, and no-code reporting tools for actionable insights and better decision-making. Explore Analytics
Does Priority ERP support automation?
Yes, Priority ERP features built-in workflows and AI recommendations to automate processes, reduce manual errors, and improve operational efficiency.
Can I customize Priority ERP without coding?
Yes, Priority ERP allows for no-code customizations, enabling users to adjust field names, screen layouts, and workflows without IT support.
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and specific integrations for hospitality (e.g., Webhotelier, Ving Card, Verifone, SAP) and ERP (ODBC, RESTful API, SFTP). See integrations
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored workflows. Learn about the Open API
Is there technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, industries, and supported products. Access documentation
What is the user experience like with Priority ERP?
Customers consistently praise Priority ERP for its intuitive interface, ease of use, and user-configurability. It is designed to be accessible for employees without heavy IT reliance. Priority ERP has a G2 rating of approximately 4.1/5. See customer feedback
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. See more about our customers
What business challenges does Priority Software help solve?
Priority addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, operational inefficiencies, manual processes, fragmented data, and integration complexity. It centralizes data, automates workflows, and provides real-time insights for better decision-making. Read more
How does Priority Software improve operational efficiency?
Priority Software improves efficiency through automation, centralized management, real-time insights, and industry-specific features. Customers report faster workflows, reduced manual errors, and improved resource utilization.
What pain points does Priority Software address for retail businesses?
Priority helps retail businesses overcome lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It provides centralized data, omnichannel support, and automation to streamline retail operations.
How does Priority Software support growth and scalability?
Priority's cloud-based platform is designed for scalability, supporting high-volume transactions and enabling businesses to grow without the complexity of on-premises IT or costly integrations.
Are there real-world examples of companies succeeding with Priority Software?
Yes, companies like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority. See case studies
What feedback have customers given about Priority Software?
Customers praise Priority for its intuitive interface, ease of use, efficiency, and responsive support. Notable testimonials include improved management, quick learning curve, and satisfaction with customer support. Read testimonials
Who are some of Priority Software's customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, Checkmarx, and many others across retail, manufacturing, healthcare, and technology. See all customers
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, and provides a clean, user-friendly interface with responsive support.
How does Priority Optima compare to Protel?
Protel is reported to have a steep learning curve and slow support. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations.
Support & Implementation
What support options are available for Priority Software customers?
Priority Software provides global support, professional implementation services, and a network of partners to ensure successful onboarding and ongoing assistance. Get support
How can I find a Priority Software partner?
You can find the perfect ERP partner for your business through the Priority website's partner directory. Find a partner
Where can I access resources like webinars, videos, and product tours?
Priority Software offers a comprehensive resource center with webinars, videos, product tours, articles, and brochures to help you learn more about its solutions. Visit the resource center
How can I get a demo of Priority ERP?
You can book a personalized demo of Priority ERP through the website. Book a demo