Frequently Asked Questions
Features & Capabilities
What features does Priority Retail Management offer?
Priority Retail Management provides a unified management system with modular options, allowing you to choose the modules that best fit your business. Key features include seamless integration with e-commerce platforms, CRM systems, and marketing tools via a headless commerce engine; real-time inventory visibility; personalized recommendations; smooth navigation; and a mobile app for employee management, task automation, and shift scheduling. Source: Priority Retail Product Tour
Does Priority support no-code customizations?
Yes, Priority enables businesses to easily adjust field names, screen layouts, and workflows without IT support. This no-code flexibility allows rapid adaptation to changing needs and is a key differentiator from competitors that require technical expertise for customization. Source: About Priority
What advanced analytics capabilities are available in Priority?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics capabilities help businesses optimize operations and make informed strategic choices. Source: About Priority
How does Priority Retail Management support automation?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is especially valuable for streamlining order fulfillment, inventory management, and customer engagement. Source: About Priority
Are there industry-specific features in Priority?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific modules ensure that businesses receive solutions designed for their unique operational needs. Source: About Priority
Pain Points & Problems Solved
What core problems does Priority Retail Management solve?
Priority addresses common retail challenges such as poor quality control, lack of data flow across the organization, poor inventory management, reliance on outdated systems, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automated workflows, and end-to-end order fulfillment. Source: manual
How does Priority Retail Management help with integration complexity?
Priority offers a modular, all-in-one solution that eliminates the need for complex integrations. This ensures seamless workflows across operations and customer engagement, reducing operational delays and inefficiencies. Source: manual
Use Cases & Target Audience
Who can benefit from Priority Retail Management?
Priority Retail Management is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is designed for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source: Priority ERP Overview
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source: manual
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. Source: manual
Implementation & Ease of Use
How long does it take to implement Priority Retail Management?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take between 1-6 months. Source: Professional Implementation Services
How easy is it to start using Priority Retail Management?
Priority makes it easy to get started by offering professional services for configuration, data migration, and training. Customers can access on-site and virtual training sessions, as well as self-service resources like Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Source: Professional Implementation Services
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Source: Case Studies
Support & Maintenance
What customer service and support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services for configuration and training, and multilingual support resources. Source: Priority Support
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Source: Priority Support
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source: manual
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by notable companies including Toyota, Flex, and Teva. Source: About Priority