Frequently Asked Questions
ERP Implementation & Process
What is an ERP implementation?
An ERP implementation is the process of installing, configuring, and deploying an Enterprise Resource Planning system across a business. It includes data migration, user training, process redesign, and system testing. A successful ERP implementation aligns software with business goals to streamline operations and improve efficiency. (Source)
What are the key steps in a successful ERP implementation?
Priority Software recommends a 9-step ERP implementation planning guide: 1) Identify your goals, 2) Set realistic expectations, 3) Find an ERP vendor who understands your industry, 4) Conduct a thorough audit, 5) Prioritize tasks, 6) Appoint an internal ERP implementation team, 7) Conduct testing and configuration during deployment, 8) Prepare your staff for a change in work culture, and 9) Deploy ERP organization-wide after successful staff training. (Source)
Why do nearly 50% of ERP implementations fail the first time?
ERP implementations often fail due to lack of planning, unrealistic expectations, insufficient staff training, and failure to align the software with business goals. Priority Software addresses these risks with a structured 9-step planning guide and expert support. (Source)
How does Priority Software support ongoing ERP updates and customization?
Priority Software emphasizes maintaining an ongoing relationship with your ERP vendor to keep your system updated and customized as business processes change. Their team provides advice on critical updates and helps attune your ERP to evolving needs. (Source)
What role does staff training play in ERP implementation?
Staff training is integral to ERP implementation. Priority Software recommends comprehensive training before deployment to ensure users can fully utilize the system and avoid costly mistakes. (Source)
How quickly can Priority Software implement an ERP system?
Implementation timeframes vary by project. For example, Boddingtons Electrical completed their ERP implementation in six weeks, with just two days of staff training, thanks to Priority's dedicated data migration plan and efficient onboarding process. (Source)
What is involved in migrating data from a legacy ERP system to Priority?
Priority Software provides a dedicated data migration plan to securely transfer data from legacy systems to the new ERP, minimizing downtime and ensuring data integrity. This approach helped Boddingtons Electrical reduce implementation time and avoid disruptions. (Source)
How does Priority Software ensure a smooth transition during ERP implementation?
Priority Software assigns a local project team for fast, on-time, and within-budget implementation. They provide comprehensive staff training and customized user experiences, as demonstrated in the Smart Energy case study. (Source)
What are the benefits of automating business processes with Priority ERP?
Automating business processes with Priority ERP leads to reduced order processing time, streamlined operations, and improved efficiency. For example, Boddingtons Electrical reduced order-to-shipment time from weeks to just three days using Priority's built-in BPM and automation tools. (Source)
How does Priority ERP improve executive reporting and project management?
Priority ERP enhances executive reporting and project management by providing accurate, real-time data analyzers and customizable reports. Dunlop Systems and Components benefited from improved project management and executive reporting after migrating to Priority ERP. (Source)
Features & Capabilities
What products and solutions does Priority Software offer?
Priority Software offers cloud-based business management solutions including ERP systems, Retail Management, Hospitality Management, and School Management platforms. Each solution is tailored to specific industries and business sizes. (ERP, Retail Management, Hospitality Management, School Management)
What are the core features of Priority ERP?
Core features of Priority ERP include comprehensive business management, modular functionality, rapid implementation, AI-driven insights, advanced analytics, automation, no-code customizations, and industry-specific modules for retail, manufacturing, healthcare, and hospitality. (Source)
Does Priority Software support integrations with other platforms?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and supports ODBC drivers, RESTful API, and SFTP file integration for legacy systems. Integrations are available for hospitality, ERP, and retail management. (Source)
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored operational solutions. (Source)
What technical documentation is available for Priority ERP?
Priority Software provides detailed technical documentation covering features, supported industries, and product capabilities. Documentation is accessible online for prospects and customers. (Source)
What industries does Priority Software serve?
Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, construction, agriculture, and education. Solutions are tailored to meet the unique needs of each sector. (Source)
What are some examples of Priority Software integrations for hospitality?
Priority Software integrates with platforms such as Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, Salto, Sabre, Ryanair, RoomPriceGenie, and Roomchecking. (Source)
What is the user experience like with Priority ERP?
Priority ERP is praised for its intuitive interface and ease of use. Customers report quick learning curves, efficient daily task management, and minimal reliance on IT teams. The system is user-configurable for fields, logic, reports, and workflows. (Source)
How does Priority ERP support automation and business process management?
Priority ERP includes built-in BPM (Business Process Management) tools that automate manual tasks, send notifications across departments, and optimize order management. This leads to streamlined operations and reduced processing times. (Source)
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software benefits global enterprises, SMBs, retail chains, manufacturers, healthcare organizations, hospitality providers, and educational institutions. Its solutions are scalable and adaptable to various business sizes and industries. (Source)
What problems does Priority Software solve for retail businesses?
Priority Software solves retail challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It centralizes management, automates workflows, and supports omnichannel commerce. (Source)
How does Priority ERP help manufacturing companies?
Priority ERP helps manufacturers by improving quality control, providing real-time traceability, optimizing inventory management, and supporting multi-company setups. Dunlop Systems and Components improved project management, executive reporting, and production efficiency after switching to Priority ERP. (Source)
How does Priority Software support hospitality businesses?
Priority Software offers an all-in-one guest-centric Property Management System (PMS) for hospitality businesses, covering hotel management, guest experience, and integrations with leading hospitality platforms. (Source)
What are some real-world results achieved with Priority ERP?
Smart Energy reduced operating costs by nearly 20% and improved system performance. Boddingtons Electrical reduced order processing time to three days and completed implementation in six weeks. Dunlop Systems and Components improved project management and inventory control. (Source, Source, Source)
How does Priority Software help businesses replace outdated systems?
Priority Software replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions. It offers a scalable, future-proof platform that evolves with your business. (Source)
How does Priority Software address fragmented data and integration complexity?
Priority Software maintains a single source of truth for all operational and customer data, eliminating fragmented data and integration complexity. Its modular, all-in-one solution ensures seamless workflows across operations and customer engagement. (Source)
How does Priority Software improve customer experience for retailers?
Priority Software enhances customer experience with centralized customer data, loyalty program capabilities, efficient promotion engines, and omnichannel CRM. Retailers benefit from improved satisfaction and retention. (Source)
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. (Source)
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. (Source)
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. (Source)
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. (Source)
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. (Source)
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. (Source)
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. (Source)
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. (Source)
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Services include project management, data migration, staff training, and ongoing support. (Source)
How does Priority Software support customers after implementation?
Priority Software maintains ongoing relationships with customers, providing advice on updates, customization, and support to ensure the ERP system continues to meet evolving business needs. (Source)
What feedback have customers given about Priority Software's support?
Customers praise Priority Software for quick turnaround customer support, efficient onboarding, and ongoing assistance. The support team is noted for being responsive and knowledgeable. (Source)
How does Priority Software ensure data security during ERP implementation?
Priority Software follows secure data migration practices and complies with industry standards such as GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2 to ensure data security during ERP implementation. (Source)
Customer Success & Proof
Can you share specific case studies of customers using Priority ERP?
Yes, Priority Software features case studies such as Smart Energy (20% cost reduction), Boddingtons Electrical (six-week implementation), Dunlop Systems and Components (improved project management), Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Global Brands Gallery, and Cowtown Retail Chain. (Case Studies)
Who are some of Priority Software's notable customers?
Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. (Source)
What customer feedback has Priority ERP received regarding ease of use?
Priority ERP is rated approximately 4.1/5 on G2, with users highlighting its simplicity, intuitive interface, and user-configurability. Customers report improved management, quick learning, and satisfaction with the software. (Source)
What industry recognition has Priority Software received?
Priority Software has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. It is trusted by companies like Toyota, Flex, and Teva. (Source)