Frequently Asked Questions
WMS Implementation & Process
What is a Warehouse Management System (WMS) and how does it help businesses?
A Warehouse Management System (WMS) is a software program that helps organizations manage, monitor, and control everyday warehouse operations—from goods entering the warehouse to leaving for their destination. WMS helps distributors, manufacturers, and wholesalers streamline processes, improve order fulfillment, and reduce inefficiencies. (Source)
What are the key steps to a successful WMS implementation?
The five crucial steps are: 1) Planning and preparation, 2) Data migration and integration, 3) Training your staff, 4) Go live, and 5) Ongoing support and maintenance. Each step involves specific actions such as forming an implementation team, cleansing and migrating data, comprehensive staff training, careful go-live monitoring, and continuous support. (Source)
Why is planning and preparation important for WMS implementation?
Proper planning and preparation help avoid risks such as duplicated data, operational chaos, and poor staff adoption. It involves forming a cross-functional team, defining goals, budgeting, and selecting a vendor that supports you from the outset. (Source)
How does Priority Software support WMS implementation planning?
Priority’s WMS consultants work with your team to create a tailored implementation plan, ensuring all risk factors are considered and the process is smooth from planning to go-live. (Source)
What are common risks during WMS implementation?
Risks include duplicated data, lack of staff training, operational chaos, and unplanned effects at busy warehouse locations. Addressing these risks requires careful planning, data cleansing, and comprehensive training. (Source)
How does Priority WMS handle data migration and integration?
Priority WMS ensures data migration is thorough and accurate by working closely with your database administrator. It supports transforming legacy data into readable formats and provides guidance on backups and cleansing to avoid data loss. (Source)
What training options does Priority offer for WMS users?
Priority offers various training options, including onsite training, online courses, and materials. Customers can designate an in-house trainer or rely on Priority’s experts for hands-on training. (Source)
What support does Priority provide during and after WMS go-live?
Priority maintains open communication and provides onsite, web, and telephone support during and after go-live. Onsite support is available when warranted, and ongoing technical and customer support is offered for maintenance and troubleshooting. (Source)
How does Priority WMS support ongoing maintenance?
Priority WMS can be delivered as a SaaS solution with automatic updates and maintenance. For onsite deployments, Priority offers maintenance and upgrades as needed, with ongoing support available to ensure optimal performance. (Source)
What built-in features does Priority WMS offer?
Priority WMS includes Pick, Pack & Ship, Receiving and Put Away, support for mobile devices, and incremental shut-down capabilities for scalable implementation. (Source)
Can Priority WMS be implemented as a standalone module?
Yes, Priority WMS can be implemented as a standalone module in an isolated area of your warehouse and later scaled to other parts or locations. (Source)
How does Priority WMS integrate with Priority ERP?
Priority’s WMS module is natively integrated with the Priority ERP system and does not require additional interfaces, ensuring seamless data flow and process management. (Source)
What are the main reasons businesses implement a WMS?
Common reasons include inability to fulfill orders on time, inefficient movement of goods, theft and loss, lack of tracking, and poor inventory management in response to customer demand. (Source)
How does Priority WMS help with incremental implementation?
Priority WMS supports incremental shut-down capabilities, allowing phased implementation in specific warehouse areas and later scaling to the entire network. (Source)
What ongoing performance tracking is recommended after WMS implementation?
It is important to track key performance indicators (KPIs) post-implementation. If metrics are underwhelming, contact your vendor for support and optimization. (Source)
Does Priority WMS offer support for mobile devices?
Yes, Priority WMS supports mobile devices, enabling warehouse staff to manage operations efficiently from anywhere in the facility. (Source)
How does Priority ensure customer support during WMS implementation?
Priority provides dedicated support throughout the implementation journey, including planning, training, go-live, and ongoing maintenance, ensuring a successful transition and streamlined operations. (Source)
What should I ask my vendor about after-sales support for WMS?
Ask about the type of after-sales support provided (gratis, paid, or combined), maintenance schedules, and how ongoing support is delivered to ensure your WMS remains effective. (Source)
Features & Capabilities
What core problems does Priority Software solve for warehouse management?
Priority Software addresses poor quality control, lack of data flow, poor inventory management, manual processes, fragmented data, and operational inefficiencies by centralizing data, automating workflows, and providing real-time visibility. (Source)
Does Priority Software support integration with other systems?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and supports ODBC, RESTful API, and SFTP for legacy data migration. (Source)
What industries does Priority Software serve?
Priority Software serves retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, and education, with tailored solutions for each sector. (Source)
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and system extensions. (Source)
What technical documentation is available for Priority ERP and WMS?
Priority Software provides comprehensive technical documentation covering features, supported industries, and product capabilities. Documentation is available online for prospects and customers. (Source)
What are some key integrations available for Priority WMS?
Priority WMS integrates with hospitality and ERP systems such as SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more, supporting payments, access control, booking engines, and customer management. (Source)
How does Priority Software support automation in warehouse management?
Priority Software features built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. (Source)
What analytics and reporting capabilities does Priority offer?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making and operational transparency. (Source)
How does Priority Software ensure scalability for growing businesses?
Priority’s cloud-based solutions are designed to scale with your business, supporting high-volume transactions and multi-location operations without complex upgrade paths. (Source)
What makes Priority Software easy to use?
Priority Software is praised for its intuitive interface, user-friendly design, and user-configurability for fields, logic, reports, and workflows, making it accessible for employees without heavy IT reliance. (Source)
How does Priority Software support no-code customizations?
Businesses can easily adjust workflows, layouts, and field names without IT support, enabling rapid adaptation to changing needs and reducing reliance on technical expertise. (Source)
Competition & Comparison
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. (Source)
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. (Source)
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. (Source)
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has limited WMS. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in. (Source)
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. (Source)
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized functionality for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. (Source)
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation. (Source)
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. (Source)
Use Cases & Benefits
Who can benefit from Priority WMS and ERP solutions?
Priority’s solutions benefit distributors, manufacturers, wholesalers, retail chains, hospitality businesses, and educational institutions seeking to streamline operations, improve inventory management, and enhance customer experiences. (Source)
What pain points does Priority Software address for retail businesses?
Priority solves lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs by centralizing management, automating workflows, and providing real-time data. (Source)
How does Priority Software help with order fulfillment challenges?
Priority provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows to solve complex fulfillment challenges. (Source)
What customer feedback has Priority Software received regarding ease of use?
Customers praise Priority ERP for its intuitive interface, efficiency, and user-configurability. It has a 4.1/5 rating on G2, with testimonials highlighting its simplicity and effectiveness. (Source)
Can you share specific case studies of customers using Priority Software?
Yes, examples include Solara Adjustable Patio Covers (accelerated workflows), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), TOA Hotel & Spa (improved guest experience), and Dunlop Systems (increased trust in data accuracy). (Source)
What makes Priority Software a preferred choice for businesses?
Priority stands out for integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by Gartner and IDC. (Source)
Who are some notable customers using Priority Software?
Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, and Checkmarx, among others. (Source)
What roles and company types are best suited for Priority Software?
Priority Software is ideal for retail business owners, operations managers, CFOs, IT managers, and companies in retail, manufacturing, healthcare, technology, hospitality, and education. (Source)
How does Priority Software help businesses transition from legacy systems?
Priority offers a scalable, future-proof platform that evolves with your business, reducing downtime and minimizing disruption when migrating from outdated or unsupported systems. (Source)
Support & Implementation
What professional and implementation services does Priority offer?
Priority provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions, including dedicated consultants and tailored support. (Source)
How does Priority Software ensure a smooth onboarding process?
Priority’s onboarding process includes planning, data migration, staff training, go-live support, and ongoing maintenance, with dedicated consultants guiding each step. (Source)
What ongoing support options are available for Priority customers?
Priority offers web, telephone, and onsite support, as well as ongoing maintenance and upgrades for both SaaS and onsite deployments. (Source)
How does Priority Software help with staff training during implementation?
Priority provides various training options, including onsite, online, and in-house trainer programs, ensuring staff are fully prepared to use the software. (Source)
What is the role of the implementation team in Priority WMS projects?
The implementation team, including a project manager, warehouse manager, database administrator, and WMS expert, ensures all aspects of planning, data migration, training, and go-live are managed effectively. (Source)