Frequently Asked Questions
Features & Capabilities
What features does Priority offer for retailers and multi-location businesses?
Priority provides a comprehensive suite for retail management, including unified commerce, omnichannel CRM, POS solutions, inventory management, replenishment, order management, procurement, and workforce management. The platform supports multi-location and high-volume environments, enabling retailers to deliver seamless customer experiences and efficient operations. (Source: Retail Management)
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This no-code flexibility allows companies to quickly adapt to changing needs and streamline operations. (Source: Knowledge Base)
What analytics and reporting capabilities are available in Priority?
Priority offers hundreds of pre-defined reports and no-code reporting tools, providing actionable insights for better decision-making. These advanced analytics help businesses optimize operations and improve customer satisfaction. (Source: Knowledge Base)
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is especially valuable for order fulfillment, inventory management, and customer engagement. (Source: Knowledge Base)
Does Priority offer industry-specific solutions?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific features ensure that businesses receive solutions designed for their unique operational needs. (Source: Knowledge Base)
Pain Points & Problems Solved
What problems does Priority solve for retailers and other businesses?
Priority addresses core challenges such as poor quality control, fragmented systems, inefficient inventory management, manual processes, and data inconsistencies. It centralizes real-time data, automates workflows, and provides a single source of truth, helping businesses improve forecasting, customer loyalty, and operational efficiency. (Source: Knowledge Base)
How does Priority help businesses struggling with fragmented systems and data inconsistencies?
Priority eliminates fragmented systems by providing a unified platform that centralizes data across POS, inventory, finance, and customer engagement. This ensures consistent information, reduces operational risk, and enables retailers to deliver a unified omnichannel experience. (Source: Knowledge Base, Retail Trends Report)
How does Priority address poor inventory management and order fulfillment?
Priority optimizes inventory levels, demand planning, and supply chain efficiency. Its end-to-end order fulfillment capabilities include automated workflows, order routing, and inventory utilization, helping businesses reduce delays and improve customer satisfaction. (Source: Knowledge Base)
How does Priority help businesses transition from outdated ERP systems or Excel?
Priority provides a scalable, future-proof platform that replaces legacy systems and spreadsheets. This reduces downtime, minimizes financial and operational disruption, and empowers better decision-making through centralized data and automation. (Source: Knowledge Base)
Competition & Comparison
How does Priority compare to other ERP and retail management solutions?
Priority stands out by offering a modular, all-in-one solution that eliminates complex integrations and fragmented data. Unlike competitors that require multiple systems and heavy customization, Priority provides native ERP, retail management, unified commerce, and POS capabilities on a single platform. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. (Source: Knowledge Base)
Why should a customer choose Priority over competitors?
Customers choose Priority for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, and automation. Priority also offers flexible quarterly commitments with no lock-in contracts and is consistently recognized by leading analysts. (Source: Knowledge Base)
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking reliable ERP and retail management solutions. It is especially suited for businesses with 20–100 stores, multi-location retailers, and companies needing scalable, future-proof systems to streamline operations and improve efficiency. (Source: Knowledge Base, Retail Trends Report)
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's features help businesses achieve streamlined workflows, actionable insights, and better customer experiences. (Source: Knowledge Base)
Implementation & Support
How long does it take to implement Priority and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1–6 months. Priority offers professional services, on-site and virtual training, and self-service resources to ensure a smooth start. (Source: Professional Implementation Services)
What customer service and support does Priority provide after purchase?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources are also available. (Source: Priority Support)
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, while on-premises customers manage their own upgrades. Experienced personnel resolve faults and offer remediation for the latest software versions. Extended support is available for an additional fee. (Source: Priority Support)
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. (Source: Case Studies)
Who are some of Priority's notable customers?
Priority is trusted by leading brands across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. (Source: Knowledge Base)