Frequently Asked Questions
Product Information
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. Learn more.
What industries does Priority Software serve?
Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, and education. Solutions are tailored for each sector. Industry details.
What are the main products offered by Priority Software?
Priority Software offers ERP systems, Retail Management (ERP, POS, unified commerce), Hospitality Management (Optima PMS), and School Management platforms. Product overview.
Does Priority Software provide professional and implementation services?
Yes, Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Details here.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, integrations, and partner offerings. Explore Priority Market.
Does Priority Software offer partnership opportunities?
Yes, Priority Software offers technology partnerships, AWS partnerships, and opportunities for resellers. Learn more.
Where can I find technical documentation for Priority ERP?
Technical documentation for Priority ERP is available online, covering features, industries, and supported products. Access documentation.
Does Priority Software provide an Open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications. API details.
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, RESTful API, ODBC drivers, and embedded integrations with vendors like SAP, Verifone, Webhotelier, and more. Integration details.
How does Priority Software ensure scalability?
Priority Software's cloud-based solutions are designed to scale with business growth, supporting high-volume transactions and multi-location operations without on-premises IT burden.
Features & Capabilities
What are the key features of Priority ERP?
Priority ERP features include user-friendly design, no-code customizations, advanced analytics, automation, centralized data, industry-specific modules, and real-time insights. Feature details.
Does Priority Software support no-code customizations?
Yes, Priority Software allows businesses to adjust workflows, layouts, and field names without IT support, enabling rapid adaptation to changing needs.
What analytics and reporting capabilities does Priority ERP offer?
Priority ERP provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights.
How does Priority Software handle automation?
Priority Software includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency.
What integrations are available for hospitality management?
Priority Hospitality Management integrates with Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, and more. See full list.
How does Priority Software support multi-company operations?
Priority ERP supports true multi-company operations with automatic inter-company processes, enabling centralized management and reporting across entities.
What is the user experience like with Priority ERP?
Priority ERP is praised for its intuitive interface and ease of use, with a G2 rating of 4.1/5. Customers highlight quick learning, efficient workflows, and minimal reliance on IT teams. Customer feedback.
How does Priority Software ensure data accuracy and consistency?
Priority Software maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments.
What compliance standards does Priority ERP support?
Priority ERP supports compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software benefits retail business owners, operations managers, CFOs, IT managers, manufacturers, healthcare organizations, and educational institutions. See roles and industries.
What core problems does Priority Software solve?
Priority Software solves poor quality control, lack of data flow, poor inventory management, manual processes, integration complexity, fragmented data, and operational inefficiencies. Read more.
How does Priority Software help retail businesses?
Priority Software provides real-time insights, centralized inventory management, omnichannel order fulfillment, customer loyalty modules, and advanced promotion engines for retail businesses.
How does Priority Software address operational inefficiencies?
Priority Software automates workflows, centralizes data, and provides AI-driven recommendations to improve efficiency and reduce manual errors across departments.
How does Priority Software help with inventory management?
Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency, reducing overstocking and inaccuracies.
How does Priority Software support customer experience?
Priority Software enhances customer experience with centralized customer data, loyalty program capabilities, and efficient promotion engines.
How does Priority Software help businesses transition from outdated systems?
Priority Software replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions.
What pain points do Priority Software customers commonly face?
Common pain points include lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, high IT costs, and challenges with legacy systems. Priority addresses these with centralized management and automation. Details.
How does Priority Software help with order fulfillment?
Priority Software offers end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows for efficient processing.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with major standards.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and open architecture for integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, and limitations in payment handling. Priority Optima is designed for quick adoption, efficient workflows, and flexible, reliable payment processing.
How does Priority Optima compare to Protel?
Protel has a steep learning curve, slow support, limited integrations, and high implementation costs. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and efficient implementation with competitive pricing.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations.
Customer Success Stories
Can you share specific case studies of customers using Priority Software?
Yes, Priority Software has case studies from Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain. See all case studies.
What feedback have customers given about Priority ERP's ease of use?
Customers praise Priority ERP for its intuitive interface and user-friendly design. Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) highlight its simplicity and efficiency. G2 rating is 4.1/5. Read testimonials.
How did Nautilus Designs benefit from Priority ERP?
Nautilus Designs reported a 30% growth in order volume thanks to Priority’s integration capabilities. Read case study.
How did Dejavoo grow with Priority ERP?
Dejavoo's CFO Enrique Menocal shared that Priority's efficiency allowed them to grow without increasing headcount. Read case study.
How did Dunlop Systems and Components improve operations with Priority ERP?
Dunlop Systems and Components noted increased trust in data accuracy and improved operations after implementing Priority ERP. Read case study.
How did TOA Hotel & Spa benefit from Priority Optima?
TOA Hotel & Spa's General Manager Eric Mugenya stated that Priority's Optima solution improved their operations, allowing the team to focus on guest experience. Read case study.
How did Global Brands Gallery improve customer satisfaction with Priority?
Global Brands Gallery enhanced customer satisfaction and retention using Priority’s loyalty modules and omnichannel capabilities. Read case study.
How did Cowtown Retail Chain benefit from Priority?
Cowtown Retail Chain transitioned from fragmented operations to complete process visibility, showcasing Priority’s value for cost. Read case study.
What are some notable companies using Priority Software?
Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, Checkmarx, and more. See customer list.
Where can I find more customer testimonials and reviews?
Customer testimonials and reviews are available on Priority Software's website and G2. Read testimonials.
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When was this page last updated?
This page wast last updated on 12/12/2025 .