Frequently Asked Questions
Features & Capabilities
What features does Priority offer to streamline business operations?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics tools, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. These capabilities enable businesses to optimize operations, reduce manual errors, and adapt quickly to changing needs. Source
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures that businesses receive solutions designed for their unique operational needs, unlike generic ERP systems. Source
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is especially valuable for businesses seeking to minimize labor inefficiencies and focus on higher-value activities. Source
Pain Points & Problem Solving
What core business problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment capabilities. Source
How does Priority help businesses overcome integration complexity?
Priority offers a modular, all-in-one solution that eliminates the need for complex integrations. This ensures seamless workflows across operations and customer engagement, reducing operational delays and inefficiencies. Source
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that does not require extensive customization and avoids risks associated with end-of-life software. It is especially suited for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features—such as integration simplicity, automation, advanced analytics, and scalability—help businesses achieve measurable improvements in productivity and value. Source
Implementation & Ease of Use
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take between 1-6 months. Priority offers professional services, training, and self-service resources to ensure a smooth implementation process. Source
How easy is Priority to use?
Priority is known for its user-friendly design and intuitive interface. Customers have praised its flexibility, high level of customization, and ease of use. For example, Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) highlighted the platform's simplicity and reliability. Source
Support & Maintenance
What customer service and support does Priority provide after purchase?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, while on-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Source
Customer Proof & Recognition
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
What feedback have customers shared about Priority?
Customers consistently praise Priority for its flexibility, high level of customization, ease of use, reliability, and strong customer support. For example, Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) have highlighted the platform's intuitive interface and simplicity compared to other ERP solutions. Source