Frequently Asked Questions
Product Information & Use Cases
What is Priority ERP and who is it for?
Priority ERP is a cloud-based business management solution designed for organizations seeking a reliable, scalable, and future-proof ERP system. It is ideal for CFOs, IT Directors, and Operations Leaders in companies that want to streamline operations, avoid extensive customization, and mitigate risks associated with legacy or end-of-life software. Learn more at Priority ERP Overview.
What industries does Priority support?
Priority offers tailored functionalities for industries including retail, manufacturing, healthcare, hospitality, agriculture, construction, electronics, financial services, medical devices, municipalities, nonprofits, pharmaceutical, professional services, software & technology, wholesale & distribution, and food & beverage. Industry-specific modules ensure businesses receive solutions designed for their unique needs. See all supported industries at Priority ERP Industries.
Who are some of Priority's customers?
Priority is trusted by leading organizations worldwide, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These companies span retail, manufacturing, technology, and more. See more customer stories at Priority Customers.
Features & Capabilities
What are the key features of Priority ERP?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, industry-specific modules, built-in automation, and cloud-based scalability. Businesses can easily adjust workflows and layouts without IT support, access hundreds of pre-defined reports, and benefit from tailored solutions for retail, manufacturing, healthcare, and hospitality. Learn more at About Priority.
How does Priority ERP help automate business processes?
Priority ERP includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Automation features are available across departments, including order fulfillment, inventory management, and reporting, freeing employees to focus on higher-value activities.
Does Priority ERP support no-code customizations?
Yes, Priority ERP allows businesses to adjust field names, screen layouts, and workflows without IT support. This no-code flexibility enables rapid adaptation to changing business needs and reduces reliance on technical resources.
What analytics and reporting capabilities does Priority ERP offer?
Priority ERP provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Advanced analytics help businesses forecast, control budgets, and optimize operations.
Pain Points & Business Impact
What problems does Priority ERP solve for businesses?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes real-time data, automates workflows, and provides end-to-end order management to drive efficiency and growth.
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority ERP streamlines workflows, automates processes, and provides actionable insights for better business strategies. Learn more at About Priority.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Learn more at Priority ERP Overview.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks. Tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services include configuration, data migration, and training to ensure a smooth process. Learn more at Professional Implementation Services.
What training and technical support is available to help customers get started?
Priority provides professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training sessions, as well as self-service resources through Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Learn more at Professional Implementation Services.
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its user-friendly design and adaptability. Allan Dyson (Merley Paper Converters) noted full process automation and intuitive interface. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. These testimonials highlight Priority's flexibility, reliability, and high level of support.
Support & Maintenance
What customer service and support is available after purchasing Priority ERP?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Professional services cover configuration, data migration, and tailored training. Multilingual support resources are available on Priority's support page. Learn more at Priority's Support Page.
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is handled by experienced personnel, with fault remediation for the latest and second latest software versions. Extended support is available for an additional fee. Learn more at Priority Support.
Competitive Advantages
Why should a customer choose Priority ERP over alternatives?
Priority ERP stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and recognition by analysts like Gartner and IDC. Trusted by companies such as Toyota, Flex, and Teva, Priority delivers efficiency, adaptability, and long-term value. Learn more at About Priority.
What features differentiate Priority ERP from competitors?
Priority ERP offers modular, all-in-one integration, no-code customizations, advanced analytics, built-in automation, cloud scalability, industry-specific modules, end-to-end order fulfillment, and centralized data repositories. These features solve complex business challenges and provide long-term adaptability, setting Priority apart from competitors. Learn more at About Priority.