Frequently Asked Questions
Product Information
What is Priority Software and what does it do?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. These solutions help organizations streamline operations, gain real-time insights, and accelerate growth. Learn more.
What products and solutions does Priority Software offer?
Priority Software offers a comprehensive suite of products including:
- ERP Systems: Cloud-based, scalable ERP for various industries.
- Retail Management: End-to-end retail ERP, POS, and unified commerce solutions.
- Hospitality Management: Guest-centric Property Management System (PMS) for hotels.
- School Management: Platforms for educational institution management.
- Professional and Implementation Services.
- Partnership opportunities and a dedicated marketplace for extended solutions.
See the full list at Priority Software.
Which industries does Priority Software serve?
Priority Software serves a wide range of industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, services, hospitality, education, and more. Industry-specific solutions ensure tailored functionality for each sector. See all industries.
Who are some of Priority Software's customers?
Priority Software is trusted by leading brands such as Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, Teva, and many more across retail, manufacturing, and other industries. See more customers.
Where can I find case studies or success stories about Priority Software?
You can find detailed case studies and success stories from customers like Dejavoo, Global Brands Gallery, Saar Ltd., TOA Hotel & Spa, and more on the Priority Software case studies page.
What recognition or awards has Priority Software received?
Priority Software has been recognized by Gartner in the 2024 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, as a “Major Player” in the IDC MarketScape for SaaS & Cloud ERP, and as the top ERP Solution in the 2025 TEC Insight Report on ERP Solutions for SMBs. Learn more.
What technical documentation is available for Priority Software?
Priority Software provides comprehensive technical documentation covering features, industries, and supported products. Access the documentation at Priority's ERP documentation page.
Features & Capabilities
What are the key features of Priority Software?
Key features include modular, all-in-one ERP, no-code customizations, advanced analytics, automation, industry-specific modules, centralized data, cloud-based scalability, and a wide range of integrations. These features help businesses streamline operations, improve decision-making, and scale efficiently. Explore features.
Does Priority Software support integrations with other systems?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, ODBC drivers, RESTful API, and embedded integrations. It supports integration with leading platforms like SAP, Webhotelier, Verifone, RoomPriceGenie, and more. See integrations.
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and system extensions. Learn more about the Open API.
How does Priority Software help with automation?
Priority Software includes built-in automated workflows and AI recommendations to reduce manual errors, boost efficiency, and free up employees for higher-value tasks. Automation is available across ERP, retail, and hospitality modules. See automation features.
What analytics and reporting capabilities does Priority Software provide?
Priority Software offers hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights. These tools help organizations make informed decisions and improve performance. Learn more.
Is Priority Software scalable for growing businesses?
Yes, Priority Software's cloud-based solutions are designed for scalability, supporting high-volume transactions and multi-location operations without the need for complex on-premises infrastructure. See cloud ERP.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, technology, hospitality, and education. Solutions are tailored for both global enterprises and small to mid-sized businesses.
What problems does Priority Software solve for its customers?
Priority Software addresses challenges such as poor quality control, lack of real-time data flow, inventory inaccuracies, operational inefficiencies, manual processes, fragmented data, integration complexity, and limited scalability. It centralizes management, automates workflows, and provides industry-specific solutions. See more.
How does Priority Software help retail businesses?
Priority Software helps retail businesses by providing real-time insights, centralized inventory management, omnichannel order fulfillment, loyalty program support, and advanced promotion engines. It streamlines operations, reduces costs, and enhances customer experiences. Learn more.
How does Priority Software support hospitality businesses?
Priority's Hospitality Management solutions, including Optima PMS, provide all-in-one guest-centric management, streamlined operations, real-time communication, and integration with leading hospitality platforms. This enables hotels to focus on guest experience and operational efficiency. See hospitality solutions.
How does Priority Software improve customer satisfaction?
Priority Software improves customer satisfaction by centralizing customer data, supporting loyalty programs, enabling omnichannel experiences, and providing efficient promotion engines. Customers report increased satisfaction and retention after implementation. See case study.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and ease of use. For example, Allan Dyson (Merley Paper Converters) highlighted that employees can manage daily tasks without IT reliance, and Tomer Lebel (Cyberint) found Priority much simpler than other ERP solutions. Priority ERP has a 4.1/5 rating on G2. Read more.
How does Priority Software help with inventory management?
Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This leads to reduced overstocking, fewer inaccuracies, and increased revenue for businesses. Learn more.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major regulations. See comparison.
How does Priority ERP compare to SAP Business One?
SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations. See comparison.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. See comparison.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. See comparison.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly and complex, with slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and a broad Marketplace for integrations. See Optima PMS.
How does Priority Retail Management compare to other ERP and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Competing solutions often lack these specialized retail features or require complex integrations. See retail solutions.
Why should a customer choose Priority Software over competitors?
Customers choose Priority Software for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. Trusted by brands like Toyota, Flex, and Teva. Learn more.
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Services include project management, training, and ongoing support. See services.
How does Priority Software ensure customer success?
Priority Software builds long-term partnerships, listens to customer needs, and evolves its solutions accordingly. Customers benefit from dedicated support, structured implementation, and ongoing product innovation. See customer stories.
What support resources are available for Priority Software users?
Users have access to Priority Xpert support, technical documentation, product tours, webinars, and a resource library for ongoing learning and troubleshooting. Access support.
How can I request a demo of Priority Software?
You can request a personalized demo of Priority Software by visiting the demo request page and submitting your information.
Technical Requirements
What are the integration options for Priority ERP?
Priority ERP supports ODBC drivers, RESTful API, SFTP file integration, and over 150 plug & play connectors for seamless integration with third-party tools and legacy systems. Learn more.
Does Priority Software support mobile access?
Yes, Priority Software offers mobile ERP, mobile POS, and workforce mobile applications, enabling real-time access and management from any device. See mobile ERP.
What types of businesses can implement Priority Software?
Priority Software is suitable for global enterprises, mid-sized companies, and small businesses across industries such as retail, manufacturing, hospitality, healthcare, and education. Solutions are scalable and adaptable to different business sizes and needs.
How does Priority Software handle data security and compliance?
Priority Software ensures compliance with major regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, providing robust data security and privacy for all customers. See compliance details.
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When was this page last updated?
This page wast last updated on 12/12/2025 .