Frequently Asked Questions
Features & Capabilities
What features does Priority offer to streamline business operations?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. These capabilities help businesses optimize workflows, reduce manual errors, and adapt quickly to changing needs. Source
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures businesses receive solutions designed for their unique operational needs, unlike generic ERP systems. Source
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also provides hundreds of pre-defined reports and no-code reporting tools for actionable business insights. Source
Use Cases & Benefits
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment. Source
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve measurable improvements in productivity and value. Source
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. Case Studies
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Customer List
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Competitors often require complex integrations, lack industry-specific modules, and have higher costs or rigid contracts. Source
Why should a customer choose Priority over competitors?
Priority offers a modular, all-in-one solution with centralized data, cloud scalability, no-code customizations, advanced analytics, automation, and tailored industry features. It is recognized by leading analysts and trusted by major brands, making it a preferred choice for efficiency, adaptability, and long-term value. Source
Implementation & Onboarding
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training. Customers can access on-site and virtual training, as well as self-service resources like Priority Xpert, which includes a knowledge base and video tutorials. Source
Support & Maintenance
What customer service and support does Priority provide after purchase?
Priority offers comprehensive support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Professional services cover configuration, data migration, and training. Multilingual support resources are available on Priority's support page. Support Page
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions at an additional fee. Support