Frequently Asked Questions
Product Information
What is Priority ERP and what does it offer?
Priority ERP is a cloud-based business management platform designed to empower organizations of all sizes with robust functionality, flexibility, and scalability. It provides modular solutions for ERP, retail management, hospitality, and school management, supporting seamless workflows across operations and customer engagement. Priority ERP includes features such as advanced analytics, automation, no-code customizations, and industry-specific modules for sectors like manufacturing, healthcare, retail, and hospitality. Learn more.
Who are some of Priority's customers?
Priority is trusted by thousands of companies worldwide, including major brands such as Toyota, Flex, Teva, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, and GSK. These customers span industries like retail, manufacturing, technology, and healthcare. See more customers.
Features & Capabilities
What key features does Priority ERP offer?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. Businesses can adjust field names, screen layouts, and workflows without IT support. Hundreds of pre-defined reports and no-code reporting tools provide actionable insights. Built-in workflows and AI recommendations improve operational efficiency and reduce manual errors. The cloud-based platform grows with your business and supports tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. Learn more.
Does Priority ERP support industry-specific requirements?
Yes, Priority ERP provides tailored functionalities for industries including retail, manufacturing, healthcare, hospitality, and more. These industry-specific modules ensure that businesses receive solutions designed for their unique operational needs, such as centralized inventory management, omnichannel order fulfillment, and compliance with regulations like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Learn more.
How easy is Priority ERP to use?
Priority ERP is recognized for its user-friendly design and intuitive interface. Customers consistently report that the platform is easy to use, highly customizable, and reliable. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much simpler to operate than other leading ERP solutions. Read customer testimonials.
Pain Points & Problems Solved
What core business problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and a single source of truth to drive efficiency and growth. Learn more.
What are common pain points expressed by Priority customers?
Customers often face poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy systems, too many manual processes, security risks from spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority ERP is designed to address these challenges with automation, centralized data, and industry-specific solutions. See case studies.
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses in manufacturing, retail, healthcare, hospitality, and more, looking to streamline operations and improve efficiency. Learn more.
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority ERP streamlines workflows, enables easy customizations, delivers actionable analytics, automates processes, and supports business growth with scalable cloud-based solutions. Learn more.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Learn more.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Learn more.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Learn more.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Learn more.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Learn more.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Learn more.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Learn more.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Learn more.
Implementation & Support
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks. Tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, as well as self-service resources like Priority Xpert. Learn more.
What customer service and support does Priority provide after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Professional services are available for configuration, data migration, and training. Multilingual support resources are also provided. Learn more.
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Learn more.