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Revenue reporting isn't the most glamorous part of running a hotel, but if you want to run a profitable hotel, you need to understand where your revenue is coming from, what's driving it, and how it lines up with your goals, not just how much you're bringing in.
Revenue Reporting is the tool that helps you adjust pricing when demand changes, see which segments are worth chasing, spot underperforming channels, and make decisions before small problems become big ones. Whether you're managing one property or ten, solid revenue reporting is what keeps your strategy grounded in reality.
Hotel revenue reporting compiles, tracks, and analyzes all income streams within a hotel, including room sales, food and beverage, and ancillary services. This process helps managers forecast earnings, evaluate performance, and make data-driven decisions to maximize profitability.
Hotel revenue reporting keeps track of how your property is making money, and from where. It pulls together data from rooms, food and beverage, spa services, and any other revenue streams, then breaks it down in a way that helps hotel operators understand what's working, what's not, and where to improve.
Hotels run on tight margins, which makes it essential to understand every revenue stream down to the detail. Revenue reporting helps connect the dots between occupancy, rate strategies, marketing spend, and actual profitability, which in turn, supports decision makers in spotting trends, responding to demand shifts, or measuring the impact of business decisions.
It supports forecasting, budgeting, and planning, helps you align departments, and provides the transparency for investors and stakeholders.
Revenue reports are used across the organization.
Revenue managers rely on them to set rates, monitor pickup, and fine-tune distribution strategies. GMs look at them to track overall performance and adjust operations. Sales and marketing teams use them to measure how campaigns are performing and where bookings are coming from. And ownership teams use revenue reports to evaluate ROI, approve budgets, and assess property value.
The real power of these reports comes from their ability to serve multiple needs at once- operational, strategic, and financial.
RevPAR is a core performance indicator, calculated by multiplying the average daily rate (ADR) by occupancy, or dividing total room revenue by available rooms. In sort, it combines rate and occupancy into one number.
It measures room revenue efficiency regardless of inventory size (whether it's sold or not). RevPAR trends directly influence pricing strategy, revenue optimization models, and forecast accuracy.
When the RevPAR drops, it's usually a signal to reevaluate either your pricing strategy or your demand generation efforts- or both.
The ADR is how much guests are paying, on average, for a room, calculated by dividing room revenue by rooms sold.
When the ADR is broken down by channel, guest type, or stay duration, you can spot discounting issues, rate integrity problems, or missed upsell opportunities. ADR also helps you gauge the effectiveness of your direct booking campaigns and loyalty pricing.
Occupancy is calculated by dividing rooms sold by rooms available. It is a capacity utilization metric used to assess demand strength, seasonality impact, and the effectiveness of marketing campaigns.
Understanding occupancy trends are essential for labor scheduling, utility forecasting, and pricing elasticity modelling- If occupancy is high but the ADR is low, you might be selling out at the wrong price. If it's low but the ADR is steady, maybe demand dropped or marketing didn't hit the mark.
GOP looks at what's left after operating expenses, as labor, supplies, and utilities are factored in. For most hoteliers, this is the clearest view of profitability at the property level. GOP margin tells you how efficiently you're running the business.
And when you track it by department or revenue stream, you can see exactly where margins are strong and where costs are creeping up.
It's commonly expressed as a percentage of total revenue for margin comparison.
TRevPAR is like RevPAR, but broader. Instead of just room revenue, it includes also dining, spa, parking, events, etc. It gives you a more complete view of how much each room contributes to total revenue, even if that revenue comes from non-room services. This is especially relevant in resorts or full-service hotels, where ancillary revenue plays a major role in profitability.
CAC helps you understand how much it costs to bring a guest through the door, by adding up all your distribution and marketing costs- commissions, ad spend, loyalty discounts, and dividing it by the number of bookings. This is where you begin to see which channels are profitable and which ones aren't. Long-term sustainability requires keeping CAC in check, especially when your marketing mix includes OTAs, metasearch, and paid social.
How do these metrics actually show up in your reporting workflow depends on the report types you use, and how often you look at them. Most hotels rely on a few core formats that cover different timeframes and decision-making needs.
A daily report gives you a quick snapshot of what happened yesterday and what's on the books today and tomorrow. You'll usually see data on occupancy, ADR, RevPAR, cancellations, and pickup. It's used to spot issues like unexpected dips, slow pickup, high no-show rates early, and make short-term adjustments.
Monthly and annual reports are more strategic. They combine actual results with budget comparisons, trend analysis, and sometimes rolling forecasts. These are the reports you bring to ownership meetings or use during quarterly business reviews. They provide context: not just how you performed, but how performance compares to goals, historical periods, and benchmarks.
Breaking revenue down by department gives you a clearer picture of where money is being made by looking at room revenue separately from F&B, spa, retail, or conference services. This helps department heads manage their own P&Ls, lets senior leadership evaluate whether resources are being used efficiently, and identify growth opportunities.
Forecast vs. Actual reports reveal you how accurate your forecasts really are by comparing what you thought would happen to what actually did. If there's a big gap, you'll want to understand why- did demand shift? Did pickup slow unexpectedly? Are your assumptions still valid? Over time, these reports help refine your forecasting models and improve budgeting accuracy.
Channel reports track performance by source- OTA, GDS, direct web, voice, wholesale, and show you revenue, conversion rates, commissions, and CAC. They help you spot dependency on high-cost channels, evaluate direct booking efforts, and negotiate better contracts with partners.
Once your revenue reporting is up and running, the next step is using analytics to get more out of your data. Because collecting data is one thing, but knowing what to do with it is another. Financial analytics helps you move from descriptive reporting (what happened) to diagnostic and predictive insight (why it happened, and what's likely to happen next).
Most hotels already forecast demand in some form, even if it's just based on gut feeling or last year's numbers. But by analyzing historical booking patterns, pace data, seasonality, events, and even weather using predictive tools can provide you with a much sharper view of future demand.
Better forecasts allow you to adjust rates proactively, allocate inventory to the right channels, and manage staffing more efficiently.
Not every guest is equally profitable, and not every channel adds value- Maybe that group booking came in with strong numbers, but the margins were razor-thin after discounts, commissions, and included services. Or maybe your direct web channel underperformed in volume but delivered higher margin.
Financial analytics helps you understand your revenue by breaking it down into different channels, segments, and packages, and comparing it against your acquisition costs and operating expenses. With this information, you can make smarter decisions about where to invest your resources.
If you've ever struggled to answer, “Was that campaign worth it?”, you're not alone. ROI tracking across campaigns, promotions, and distribution efforts helps close that gap. Financial analytics platforms trace spend all the way to revenue, isolating what worked and what didn't.
This becomes especially important when you're running multiple promotions or trying to justify spend across campaigns.
Benchmarking tools compare your metrics (RevPAR, GOP, TRevPAR, CAC) against industry standards or competitive sets. This context helps in evaluating strategy, preparing ownership updates, or when trying to defend performance in a tough month.
But a quick caveat- you should compare apples to apples. Make sure you're looking at properties of similar size, location, and business model. A luxury resort in a beach destination has a very different rhythm than a business hotel near an airport.
Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.
Even with great tools, accurate reporting doesn't just happen- it takes process, consistency, and it buy-in across the organization.
If different teams are entering data in different ways, your reports are going to reflect that chaos. A simple example: one department calls it “F&B,” another labels it “Food and Beverage,” and a third uses a code. That may not seem like a big deal, until you try to consolidate numbers and nothing matches.
Getting everyone on the same page with naming conventions, account mappings, and data entry standards saves a ton of cleanup later, and makes automation possible.
Automated reporting tools can pull fresh data directly from your PMS, POS, and accounting system, then generate clean reports on a schedule. That frees up your team to focus on analysis instead of formatting, and ensures everyone is working off the same version of the truth.
High-level KPIs like RevPAR don't tell you where revenue is slipping through the cracks, where one offer might be eating into another, where certain segments are outperforming the rest, or why.
When performance drops or rises, you should to be able to drill down by channel, rate code, room type, market segment to find the answers.
Forecasting needs regular tuning as business conditions and booking patterns change. One big event-or a last-minute cancellation-can throw off your assumptions.
It's a good habit to review forecast accuracy after each period closes.
Look at where the gaps were, what changed, and what you'd adjust in the next cycle. Forecasting is like any skill-the more you work on it, the sharper it gets.
Even with solid tools and best practices, most hotel teams still hit some bumps when it comes to revenue reporting.
This one comes up all the time, especially in hotels that use a patchwork of systems. Your PMS has one set of codes, your POS has another, your finance team uses different naming conventions altogether. When those systems don't talk to each other or don't use the same language it's nearly impossible to produce reliable reports.
The challenge gets even messier when you factor in enterprise resource planning (ERP) systems. These backoffice applications whether it's SAP, Oracle, or industry-specific solutions and often become another island of data that doesn't work with your operational systems. Your accounting team might be reconciling revenue in the ERP using completely different categories than what your revenue manager sees in the PMS.
One system calls it “F&B Revenue,” another breaks it down by outlet, and the ERP wants it coded by GL account. Getting these systems to sync up is where hotels lose hours every week just trying to make the numbers match. And when they don't match, you're stuck explaining variances instead of analyzing performance.
Waiting until the end of the month to spot a revenue dip might be too late. Real-time visibility gives you the chance to act while there's still time to recover- adjusting pricing, shifting inventory, pulling back spend, or launching a quick promotion.
The problem is that many hotels still rely on static reports that lag by a day or more. And without live dashboards or automated feeds, decisions are based on stale data, delaying corrective actions and increases risk exposure.
Even with data, many hotels don't have the tools, or the training, to turn that data into useful insight. Teams often are stuck with flat spreadsheets, basic charts, and surface-level summaries.
You don't need to be a data scientist to run a hotel. But you do need tools that surface trends, flag anomalies, and make it easy to spot what's working-and what's not. Otherwise, you're leaving money (and time) on the table.
If your revenue reports still involve copying data from multiple systems into Excel, you're probably working with “corrupt” data-whether you know it or not. Manual consolidation introduces typos, broken formulas, version control issues, and inconsistent formatting. It also takes forever.
The bigger problem is when people stop trusting the numbers, they stop using them. And once confidence in the data is gone, every conversation turns into a debate about who has the “real” version of the report. That slows down decision-making and makes collaboration harder than it needs to be.
Priority's hospitality management platform brings all your operational and financial data into one system: PMS, POS, CRM, and more. This eliminates silos and enables accurate, real-time revenue reporting. With built-in analytics, automated reports, and role-based dashboards, you can track key metrics like RevPAR, TRevPAR, and GOP, drill down by segment or channel, and make faster, more-informed decisions.
The platform also connects effortlessly to your broader tech stack through standard, open APIs, syncing data with back-office systems and enterprise ERPs without costly custom development. When revenue managers, finance leaders, and on-property teams all work from the same live numbers, insights turn into action-whether that's adjusting room rates on the fly, refining packages for high-value segments, or reallocating marketing spend to the channels that convert.
Instead of chasing down spreadsheets, you're free to focus on strategy: maximizing profit per guest, forecasting with confidence, and uncovering new revenue opportunities long before month-end reports land. The result is a hotel operation that's proactive rather than reactive, agile rather than ad hoc, and perfectly aligned around a single source of truth.
Ready to see unified revenue intelligence in action? Book a quick demo with Priority Hospitality and start turning your data into sustained, measurable growth.
A Hotel Central Reservation System (CRS) is the core platform that connects reservations, inventory, and distribution across a hotel group. Instead of each property maintaining separate systems, the CRS consolidates availability and rates in one place, creating a single environment for managing bookings across direct channels, OTAs, GDS networks, and call centers, to form a consistent structure for how reservations are captured, distributed, and tracked, regardless of where the booking originated.
A boutique hotel PMS is a software that centralizes, automates, and optimizes core hotel operations tailored to the unique needs of small-scale, independent properties, including for front desk operations, booking management, housekeeping coordination, payment processing, and guest engagement, with a strong emphasis on usability and flexibility.
Hotel revenue reporting is the process of compiling, tracking, and analyzing all income streams within a hotel, including room sales, food and beverage, and ancillary services. It helps managers forecast earnings, evaluate performance, and make data-driven decisions to maximize profitability. Source
Revenue reporting is crucial for hotels because it connects the dots between occupancy, rate strategies, marketing spend, and actual profitability. It supports forecasting, budgeting, planning, departmental alignment, and provides transparency for investors and stakeholders. Source
Revenue reports are used by revenue managers, general managers, sales and marketing teams, and ownership teams. They help set rates, monitor pickup, track performance, measure campaign effectiveness, and evaluate ROI. Source
Key metrics include Revenue per Available Room (RevPAR), Average Daily Rate (ADR), Occupancy Rate, Gross Operating Profit (GOP), Total Revenue per Available Room (TRevPAR), and Customer Acquisition Cost (CAC). Each metric provides insights into different aspects of hotel performance and profitability. Source
RevPAR is calculated by multiplying the average daily rate (ADR) by occupancy, or dividing total room revenue by available rooms. It measures room revenue efficiency and influences pricing strategy, revenue optimization, and forecast accuracy. Source
ADR is the average amount guests pay for a room, calculated by dividing room revenue by rooms sold. It helps spot discounting issues, rate integrity problems, and missed upsell opportunities, and gauges the effectiveness of direct booking campaigns. Source
Occupancy Rate is calculated by dividing rooms sold by rooms available. It assesses demand strength, seasonality impact, and marketing effectiveness, and is essential for labor scheduling and pricing elasticity modeling. Source
GOP is the profit remaining after operating expenses such as labor, supplies, and utilities are deducted. It is tracked by department or revenue stream and commonly expressed as a percentage of total revenue for margin comparison. Source
TRevPAR includes all revenue streams (rooms, dining, spa, parking, events) and provides a complete view of how much each room contributes to total revenue, especially relevant for resorts and full-service hotels. Source
CAC is calculated by adding up all distribution and marketing costs (commissions, ad spend, loyalty discounts) and dividing by the number of bookings. It helps identify profitable channels and manage long-term sustainability. Source
Daily revenue reports provide a snapshot of occupancy, ADR, RevPAR, cancellations, and pickup for yesterday, today, and tomorrow. They help spot issues early and enable short-term adjustments. Source
Monthly and yearly reports combine actual results with budget comparisons, trend analysis, and rolling forecasts. They provide context for performance against goals, historical periods, and benchmarks, and are used in ownership meetings and quarterly reviews. Source
Segmented revenue reports break down revenue by department (room, F&B, spa, retail, conference services), helping department heads manage P&Ls and senior leadership evaluate resource efficiency and growth opportunities. Source
Forecast vs. actual reports compare predicted results to actual outcomes, helping hotels refine forecasting models, improve budgeting accuracy, and understand demand shifts or unexpected changes. Source
Channel performance reports track revenue, conversion rates, commissions, and CAC by source (OTA, GDS, direct web, voice, wholesale), helping hotels evaluate direct booking efforts and negotiate better contracts. Source
Financial analytics moves hotels from descriptive reporting to diagnostic and predictive insights, enabling better forecasting, profitability analysis, cost breakdown, ROI tracking, and benchmarking against industry standards. Source
Predictive analytics uses historical booking patterns, pace data, seasonality, events, and weather to forecast future demand, allowing hotels to adjust rates proactively, allocate inventory, and manage staffing efficiently. Source
Profitability analysis breaks down revenue by channel, segment, and package, comparing it against acquisition costs and operating expenses. This helps hotels invest resources in the most profitable areas. Source
Financial analytics platforms trace spend all the way to revenue, isolating what worked and what didn't, enabling hotels to justify spend and optimize future campaigns. Source
Benchmarking compares hotel metrics (RevPAR, GOP, TRevPAR, CAC) against industry standards or competitive sets, providing context for strategy evaluation and performance updates. Source
Best practices include standardizing data inputs across departments, automating report generation and distribution, drilling down into segment-level insights, and regularly reviewing and updating forecast models. Source
Common challenges include data silos, inconsistent reporting standards, lack of real-time visibility, limited analytics capabilities, and manual data consolidation errors. These issues can lead to unreliable reports and slow decision-making. Source
Hotels can overcome data silos by integrating systems (PMS, POS, ERP) and standardizing naming conventions, account mappings, and data entry standards across departments. Source
Real-time visibility allows hotels to act quickly on revenue dips, adjust pricing, shift inventory, and launch promotions before issues escalate, reducing risk and improving profitability. Source
Priority's hospitality management platform unifies operational and financial data (PMS, POS, CRM) in one system, eliminating silos and enabling accurate, real-time revenue reporting. It offers built-in analytics, automated reports, role-based dashboards, and open APIs for seamless integration with back-office systems. Source
Priority Software offers an all-in-one guest-centric Property Management System (PMS), modular Retail ERP, POS, unified commerce solutions, and platforms for school management. These solutions are designed to streamline operations and enhance customer experiences. Source
Yes, Priority Software supports integrations with over 150 plug & play connectors, RESTful APIs, ODBC drivers, and embedded integrations. Key partners include Webhotelier, Ving Card, SAP, Verifone, TrustYou, SiteMinder, and more. Source
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored operational solutions. Source
Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, supported industries, and product capabilities. Documentation is available at Priority's ERP documentation page.
Priority Software's hospitality solutions benefit boutique hotels, business hotels, hostels, hotel chains, independent hotels, resorts, and vacation properties. The platform is designed for operational efficiency, real-time insights, and enhanced guest experiences. Source
Priority Software solves problems such as poor quality control, lack of data flow, poor inventory management, manual processes, fragmented data, operational inefficiencies, and integration complexity. It centralizes data, automates workflows, and provides real-time insights for better decision-making. Source
Customers often face challenges like lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, high IT costs, and manual data consolidation. Priority addresses these with centralized management, automation, and tailored solutions. Source
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight efficiency, quick learning, and satisfaction with support. For example, Allan Dyson of Merley Paper Converters noted that employees manage daily tasks without relying on IT. Source
Yes, Priority Software has numerous success stories, including Solara Adjustable Patio Covers (improved project turnaround), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), TOA Hotel & Spa (improved guest experience), and Dunlop Systems (increased data accuracy). Case Studies
Priority Optima is scalable, cost-effective, and intuitive, with responsive support and flexible customization. OPERA is costly, complex, and has integration challenges. Priority Optima offers open architecture and a broad Marketplace for real-time integrations. Source
Priority Optima serves all hospitality types with a comprehensive suite, reducing reliance on add-ons. It offers reliable support, streamlined billing, and a user-friendly design, while Cloudbeds may require multiple add-ons and has inconsistent support. Source
Priority Optima is designed for quick adoption and efficient workflows, with a clean interface and smooth booking experience. Mews may require significant training and has a cluttered interface. Priority Optima prioritizes responsive support and flexible payment processing. Source
Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. Protel has a steep learning curve, slow support, limited integrations, and high implementation costs. Source
Priority Optima PMS delivers a unified, all-in-one solution, centralized visibility, streamlined operations, advanced revenue management, and a scalable marketplace. These features eliminate fragmentation and integration challenges common with competitors. Source
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Source
Yes, Priority Software offers technology partnerships, AWS partnerships, and a dedicated marketplace for extended solutions. Partners can leverage Priority's global reach and expertise. Source
Priority Market is a dedicated marketplace for extended solutions, offering access to a network of technology partners and APIs to enhance Priority Software's capabilities. Source
Priority Software serves customers such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Source
You can schedule a demo or contact a sales expert through the Priority Software website at Book a Demo or Contact Sales.