Frequently Asked Questions

Features & Capabilities

What features does Priority ERP offer for manufacturing companies like Merley?

Priority ERP provides native support for complete inventory management, dynamic replenishment, warehouse management, production planning and costing, and financial accounting. These features enabled Merley to streamline production planning, access real-time data on product specs, customer orders, inventory, scheduling, costs, and distribution, resulting in shorter turnaround times and improved operational efficiency. Source: Merley Case Study

Does Priority ERP support automation of manual processes?

Yes, Priority ERP automates workflows, reducing manual input and boosting efficiency. Merley experienced a 20% reduction in manpower and fully automated their processes, which led to significant cost savings and faster production cycles. Source: Merley Case Study

How easy is Priority ERP to use for employees who have never worked with an ERP system before?

Priority ERP is designed with an intuitive interface and customizable screens, making it easy for employees—even those with no prior ERP experience—to learn and use the system. Merley reported a smooth and seamless training process, with staff quickly adapting to the new platform. Source: Merley Case Study

Can Priority ERP be customized and scaled as a business grows?

Yes, Priority ERP is flexible, agile, and scalable. Merley highlighted the system's openness, allowing them to easily upgrade and expand the platform to meet future needs. Priority supports no-code customizations and adapts to changing business requirements. Source: Merley Case Study

Use Cases & Business Impact

What measurable business impact did Merley achieve with Priority ERP?

Merley achieved a 20% reduction in overall operational costs and a 20% reduction in manpower after implementing Priority ERP. Processes that previously required manual input became fully automated, resulting in faster production and significant cost savings. Source: Merley Case Study

How does Priority ERP help manufacturing companies manage production and inventory?

Priority ERP offers robust manufacturing modules with native support for inventory management, dynamic replenishment, warehouse management, production planning, and costing. This enables manufacturers to optimize production schedules, maintain accurate inventory levels, and improve supply chain efficiency. Source: Merley Case Study

Pain Points & Solutions

What common business challenges does Priority ERP solve?

Priority ERP addresses challenges such as poor quality control, lack of data flow, poor inventory management, reliance on outdated systems, too many manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and end-to-end order management to overcome these pain points. Source: Priority Overview

How does Priority ERP help businesses transition from legacy systems?

Priority ERP offers a structured implementation process, including data migration and minimal disruption to ongoing operations. Merley successfully transferred vast amounts of data from old systems to Priority ERP without losing data or halting manufacturing, avoiding costly production downtime. Source: Merley Case Study

Implementation & Support

How long does it take to implement Priority ERP?

Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services include configuration, data migration, and training to ensure a smooth process. Source: Implementation Services

What support and training options are available for Priority ERP customers?

Priority provides comprehensive support, including troubleshooting, system optimization, updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), on-site and virtual training, and multilingual support resources. Source: Priority Support

How does Priority ERP handle maintenance, upgrades, and troubleshooting?

Priority ERP provides automatic software updates and zero-downtime maintenance for SaaS customers. Upgrades are tested before deployment, and troubleshooting is handled by experienced personnel. On-premises customers manage their own updates, with extended support available for an additional fee. Source: Priority Support

Competition & Differentiation

How does Priority ERP compare to other ERP solutions?

Priority ERP stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Unlike competitors, Priority offers flexible quarterly commitments, no lock-in contracts, and supports true multi-company operations. Source: Priority Overview

Why should a business choose Priority ERP over legacy or end-of-life systems?

Priority ERP offers a future-proof, scalable platform that evolves with your business, reducing downtime and minimizing financial and operational disruption. It provides a smooth migration path from legacy systems, as demonstrated by Merley's successful transition. Source: Merley Case Study

Customer Proof & Testimonials

What do customers say about the ease of use of Priority ERP?

Customers consistently praise Priority ERP for its flexibility, high level of customization, and intuitive interface. Allan Dyson, Owner of Merley Paper Converters, stated, "With Priority, we fully automated our processes and feel the difference when our products roll off the assembly line." Other customers highlight its reliability, affordability, and strong support. Source: Customer Case Studies

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 17, 2023
ERP

Merley saves 20% on overall operational costs with Priority Cloud ERP

Industry:

Manufacturing

Country:

United Kingdom

Website:

www.merley.com

Partner:

Medatech UK

About Merley Paper

Founded in 1983, Merley Paper Converters is the UK's largest independent manufacturer of receipt paper rolls for marketing and security receipts. With a state-of-the-art design and manufacturing facility in Corby, Merley serve hundreds of the UK's independent and multiple retailers, that combined, amount to more than 3 billion
customer transactions per year, all using Merley's patented Promeroll receipts.

From the get-go, Merley were in a league of their own, deemed as the true 'pioneer' in electronic Point of Sale (ePOS) solutions, a critical application for today's retail businesses. ePOS manages checkout operations and is, in fact, what the customer sees when they make a transaction. Merley's receipt paper rolls are also used as a promotional marketing tool, customized and branded for many leading UK retail outlets.

The challenge

The challenge

In 2001, as business peaked, Merley were keen on ramping up production and improving their manufacturing processes. But to forge ahead in a highly competitive market, they knew they had to upgrade their current standalone systems, and transfer vast amounts of data from their old systems to a new one, without losing data
or bringing manufacturing to a halt, risking costly production hours, and causing late deliveries.

After a lengthy market evaluation, Merley chose to partner with Medatech UK, Priority's authorized business partner, to replace their legacy software, and implement Priority ERP. “For Merley, Priority was quickly deemed a perfect fit, because of its strong focus on an organization's internal processes,” said Allan Dyson, Owner, Merley Paper Converters. “We were impressed with Priority's manufacturing module that included native support for complete inventory management, dynamic replenishment, warehouse management, production planning and costing and financial accounting.” Dyson added, “For us, this meant true added-value – delivering products with shorter turnaround times, and the ability to access real-time data on product specs, customer orders, inventory, scheduling, costs and distribution. It was a real game changer.”

The solution

The solution

Working closely with the Medatech UK project team, Merley appointed an internal project manager, the key to every successful implementation project. “Training our staff to use Priority was a smooth and seamless process,” said Dyson. “What captured our attention was that Priority was so easy to use. We knew we had to integrate all of our outdated stand-alone systems over to one system, but once on board, Priority allowed us to do exactly that – easy and straightforward. If fact, most employees had never worked with an ERP system before, but Priority's intuitive interface and customizable screens made learning and using the system, a breeze.

“Today, we can all manage and control our daily tasks, share information with other departments, and we're no longer dependent on our IT team for support.”

The results

The results

Tailored to meet Merley's immediate needs, such as streamlining production planning and scheduling, Priority quickly proved to be a robust and reliable ERP manufacturing tool. “We've hardly touched on where we want to go, but we've already shown tremendous cost-savings across the board. Since implementing Priority, we cut our admin spend by nearly 20%, brought about by a 20% reduction in manpower and that's impressive in our industry! Processes that once required manual input are now 100% automated and we feel the difference when our products roll off the assembly line in record time,” said Dyson.

Looking towards the future, on their list of must-haves, it was essential to Dyson that their ERP system be able to grow as their business grows. What reigned important was Priority's system openness – its flexibility, agility and scalability, so that Merley could easily upgrade and expand the system down the road, and customize it to meet their future needs.

“With Priority, we fully automated our processes and feel the difference when our products roll off the assembly line.”

Allan Dyson, Owner, Merley Paper Converters.

See how Priority works for you