Frequently Asked Questions
Features & Capabilities
What features does Priority offer for production process management and planning?
Priority delivers a complete, cloud-based manufacturing ERP software specifically designed for manufacturers. Key features include real-time production facility views, performance tracking, advanced analytics, automated processes for seamless synchronization, and advanced planning and control capabilities for managing complex supply chain processes. These features help optimize operations, improve visibility, and remove inefficiencies. Source
Does Priority support no-code customizations?
Yes, Priority enables businesses to easily adjust field names, screen layouts, and workflows without IT support. This flexibility allows companies to adapt quickly to changing needs, unlike competitors that require extensive technical expertise. Source
What analytics and reporting capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These advanced analytics help businesses optimize operations and improve visibility. Source
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations that reduce manual errors and improve operational efficiency. Automation is particularly useful for repetitive tasks, freeing employees to focus on higher-value activities. Source
Does Priority offer industry-specific features?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures businesses receive solutions designed for their unique needs, unlike generic ERP systems. Source
How does Priority ensure data consistency across departments?
Priority maintains centralized data repositories, ensuring consistent and accurate information across departments. This single source of truth eliminates synchronization challenges common with competitors relying on multiple data repositories. Source
Pain Points & Problems Solved
What core problems does Priority solve for manufacturers and other businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment capabilities. Source
How does Priority help businesses overcome integration complexity?
Priority offers a modular, all-in-one solution that eliminates the need for complex integrations. This ensures seamless workflows across operations and customer engagement, reducing operational delays and inefficiencies. Source
How does Priority address poor inventory management?
Priority optimizes inventory levels, improves forecasting, demand planning, and supply chain efficiency. This results in happier customers and increased revenue by reducing inventory inaccuracies and inefficiencies. Source
Use Cases & Target Audience
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that does not require extensive customization and avoids risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features—such as integration simplicity, no-code customizations, advanced analytics, automation, and scalability—help businesses achieve measurable results. Source
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Source
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. Unlike competitors, Priority offers modular, all-in-one solutions, centralized data, and flexible, cost-effective options. Source
Why should a customer choose Priority over alternatives?
Customers choose Priority for its ease of integration, centralized data, scalability, adaptability, actionable analytics, automation, and industry-specific features. Priority is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Source
Implementation & Technical Requirements
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training. Customers can access on-site and virtual training, as well as self-service resources like Priority Xpert, which includes a knowledge base and video tutorials. Source
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Multilingual support resources are available, along with professional services for configuration and training. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Source