Frequently Asked Questions
Features & Capabilities
What features does Priority offer for retail operations?
Priority provides a comprehensive suite for retail management, including head office controls, POS solutions (Priority POS, Mobile POS, Tablet POS, Self-service Kiosk), omnichannel CRM, customer loyalty management, e-commerce integration, inventory management, replenishment, order management, procurement, and workforce management. These features are natively integrated, supporting multi-location, omnichannel, and high-volume environments without requiring additional integrations. Learn more.
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This flexibility allows rapid adaptation to changing business needs and reduces reliance on technical expertise. Source.
What analytics and reporting capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These advanced analytics help businesses optimize operations and improve forecasting. Source.
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is especially valuable for streamlining order fulfillment and inventory management. Source.
Does Priority offer industry-specific solutions?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific features ensure businesses receive solutions designed for their unique operational needs. Source.
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors typically offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. Source.
Pain Points & Problems Solved
What core problems does Priority solve for retailers?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment capabilities. Source.
How does Priority help with integration complexity?
Priority offers a modular, all-in-one solution that eliminates the need for complex integrations. This ensures seamless workflows across operations and customer engagement, reducing operational risk and IT burden. Source.
Use Cases & Benefits
Who can benefit from Priority's retail solutions?
Priority is ideal for small to mid-sized retailer chains seeking to compete with larger retailers by leveraging advanced technologies and end-to-end software operation capabilities. It is also suitable for CFOs, IT Directors, and Operations Leaders in organizations looking for scalable, future-proof ERP solutions. Source.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's integration simplicity, no-code customizations, advanced analytics, automation, and scalability help businesses achieve measurable results and growth. Source.
Implementation & Adoption
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source.
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training. Customers also have access to on-site and virtual training, as well as self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools). Source.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources are available, and professional services cover configuration, data migration, and training. Source.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, and extended support is offered for an additional fee. Source.
Customer Proof & Testimonials
Who are some of Priority's customers?
Priority is trusted by leading brands across retail and ERP, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more.
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) stated Priority is much easier and simpler than other leading ERP solutions. Read case studies.