Frequently Asked Questions
Product Information & Overview
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies across 70 countries. These solutions help organizations streamline operations, improve efficiency, and access real-time business insights. Learn more
What types of industries does Priority Software serve?
Priority Software serves a wide range of industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, hospitality, education, and more. Solutions are tailored to meet the unique needs of each industry. Industry details
What are the main products offered by Priority Software?
Priority Software offers ERP systems, retail management solutions (including POS and unified commerce), hospitality management platforms (Optima PMS, CRM, POS), and school management systems. It also provides professional implementation services and a marketplace for extended solutions. Product details
How does Priority Software help businesses maximize their potential?
Priority Software helps businesses maximize their potential by automating manual processes, improving data accuracy, streamlining workflows, and providing real-time insights for better decision-making. Its solutions enable organizations to save time, reduce costs, and increase revenue through efficient operations. Read more
What is ERP business process automation (BPA) and how does Priority support it?
ERP business process automation (BPA) refers to using ERP software to automate repetitive, resource-intensive tasks, improving efficiency and accuracy. Priority supports BPA with integrated workflow automation modules, enabling organizations to streamline operations, reduce manual errors, and enhance productivity. Learn more
Features & Capabilities
What workflow automation features does Priority ERP offer?
Priority ERP includes built-in workflow automation modules based on BPM best practices. These features enable organizations to automate tasks such as invoice processing, HR onboarding, procurement, and customer feedback collection, improving efficiency and reducing manual errors. Details
Does Priority Software support no-code customizations?
Yes, Priority Software allows businesses to adjust field names, screen layouts, and workflows without IT support, enabling rapid adaptation to changing needs. This no-code customization capability sets Priority apart from competitors requiring technical expertise for changes. Learn more
What analytics and reporting capabilities are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Advanced analytics help businesses monitor performance, forecast trends, and optimize operations. Analytics info
Does Priority Software offer an open API for integrations?
Yes, Priority Software provides an Open API that enables seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific operational needs. API details
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, RESTful API, ODBC drivers, and embedded integrations. Key integrations include SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more, supporting hospitality, retail, and ERP use cases. Integration details
Does Priority Software provide technical documentation?
Yes, Priority Software offers comprehensive technical documentation for its ERP solutions, including details on features, supported industries, and integration options. Access documentation
Pain Points & Problems Solved
What common business challenges does Priority Software address?
Priority Software addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, fragmented data, integration complexity, and operational inefficiencies. Its solutions centralize data, automate workflows, and provide real-time visibility to improve decision-making and efficiency. Pain points
How does Priority Software help with manual process inefficiencies?
Priority Software automates repetitive and resource-intensive tasks, reducing errors and freeing employees to focus on strategic activities. This leads to improved productivity, data accuracy, and cost savings. Learn more
How does Priority Software improve inventory management?
Priority optimizes inventory levels, improves forecasting, demand planning, and supply chain efficiency. This reduces overstocking, minimizes costs, and ensures products are available when needed. Inventory management
How does Priority Software address fragmented data and integration complexity?
Priority maintains a single source of truth for operational and customer data, eliminating the need for complex integrations and ensuring consistent, accurate information across departments. Learn more
How does Priority Software help businesses transition from outdated systems?
Priority Software provides a scalable, future-proof platform that replaces outdated systems and spreadsheets, streamlining operations and reducing risk. It supports smooth migration and minimizes operational disruption. ERP details
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is ideal for retail business owners, operations managers, sales and marketing managers, CFOs, IT managers, manufacturers, healthcare organizations, technology firms, and educational institutions. Its solutions are designed for both SMBs and large enterprises. Customer stories
Is Priority Software suitable for retail chains and multi-location businesses?
Yes, Priority Retail Management is designed for retail chains and multi-location businesses, offering end-to-end ERP, POS, and unified commerce solutions to enhance customer experiences and streamline operations. Retail solutions
How does Priority Software support hospitality businesses?
Priority Hospitality Management provides an all-in-one Property Management System (PMS) for hotels and resorts, covering guest management, booking, POS, CRM, and more. It supports boutique hotels, chains, resorts, and independent properties. Hospitality solutions
Can Priority Software be used by educational institutions?
Yes, Priority School Management platforms are designed to help educational institutions manage operations, teachers, students, and parents efficiently. School management
How does Priority Software help CFOs and financial managers?
Priority Software provides real-time financial reporting, reduces operational costs, and integrates financial management with other business functions, enabling CFOs to make informed decisions and optimize IT expenses. Financial management
Customer Success & Performance
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight its efficiency, quick learning curve, and user-configurability. Priority ERP has a rating of approximately 4.1/5 on G2. Customer feedback
Can you share specific case studies or success stories of Priority Software customers?
Yes, Priority Software has numerous case studies, including Solara Adjustable Patio Covers (accelerated workflows), Arkal Automotive (successful implementation), Dejavoo (growth without increased headcount), Nautilus Designs (30% order volume growth), TOA Hotel & Spa (improved guest experience), and Dunlop Systems (data accuracy). Case studies
Who are some of Priority Software's notable customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Toyota, Flex, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, Teva, and more. Customer list
What performance metrics or ratings does Priority Software have?
Priority ERP has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity, effectiveness, and ease of use. It is also recognized by Gartner and IDC for product innovation. Recognition
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly (especially for smaller properties), complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable and cost-effective, with an intuitive interface for efficient workflows. It emphasizes responsive support, offers flexible customization, and provides an open architecture with a broad Marketplace for seamless real-time integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, has inconsistent support or billing issues, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reducing reliance on integrations. It offers a robust all-in-one platform, reliable support with streamlined billing, and a user-friendly, intuitive design.
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, an unintuitive booking engine, unresponsive support, and limitations in payment handling for complex stays. Priority Optima is designed for quick adoption and efficient staff workflows, with a clean, user-friendly interface and smooth booking experience. It prioritizes responsive support and provides flexible, reliable payment processing.
How does Priority Optima compare to Protel?
Protel is reported to have a steep learning curve, slow customer support, limited native integrations, an outdated mobile app, and high implementation costs. Priority Optima delivers an intuitive interface that’s easy to learn, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. It also ensures efficient implementation with transparent, competitive pricing.
Support & Implementation
Does Priority Software offer professional implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Implementation services
What support options are available for Priority Software customers?
Priority Software offers global support, including online resources, documentation, and customer service teams to assist with implementation, troubleshooting, and ongoing usage. Support options
Pricing & Plans
How can I get pricing information for Priority Software solutions?
You can request pricing information for Priority Software solutions by visiting the pricing page and submitting a request based on your business needs. Get pricing
Are there flexible contract options available with Priority Software?
Yes, Priority Software offers flexible quarterly commitments with no lock-in contracts, allowing businesses to scale and adapt their solutions as needed.