ResourcesTransform your retail business: Overcoming retail tech stack challenges
Mar. 02, 2025
Retail Management

Transform your retail business: Overcoming retail tech stack challenges

Keren Halpern

Product Marketing Manager

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Retail businesses today face the challenge of juggling multiple channels, operations, and customer touchpoints. Managing inventory across online and physical stores, delivering a consistent customer experience, and coordinating staff and store operations are just a few of the pain points retailers encounter daily. On top of this, fragmented systems often slow down operations, limit visibility, and prevent businesses from responding quickly to market demands.

Retailers need solutions that brings everything together—simplifying operations, connecting customer touchpoints, and providing real-time insights to drive revenue growth.

Addressing key retail pain points

Modern retailers are challenged by:

  • Disconnected e-commerce and in-store systems that lead to inconsistent customer experiences.
  • Manual processes in order handling, inventory management, and employee scheduling that waste time and resources.
  • Lack of real-time data visibility, making it difficult to make informed business decisions quickly.
  • Difficulty managing promotions, loyalty programs, and customer relationships across channels.

Introducing Priority’s unified commerce and ERP for Retail

This is where Priority comes in. Priority is a modular, retail management solution designed to harmonize retail ERP, point of sale (POS), and e-commerce operations seamlessly. With Priority, retailers can unify their operations, streamline processes, and deliver cohesive customer experiences, all while driving revenue growth.

Mar. 02, 2025

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Seamless omnichannel retail experiences

Priority empowers retailers to streamline operations across both online and brick-and-mortar stores. By offering a unified platform, it ensures a consistent and frictionless customer experience, no matter where the interaction occurs. With Priority, you can boost revenue growth while simplifying complex retail processes.

Robust platform capabilities for retail success

The heart of Priority lies in its robust platform capabilities, providing comprehensive tools for retail head office and store operations. These include:

  • ERP Functionalities: Finance, order management, procurement, warehouse management, inventory, supply chain management, and product management.
  • Advanced user interface: Customizable widgets and AI-driven recommendations make navigation intuitive and personalized for every user.
  • Automation hub: Automates business rules and data entry, streamlining critical work processes such as order handling and fulfillment.

Complete retail head office management

Priority’s retail head office module includes everything needed to manage an omnichannel chain store:

  • Unified POS and channel management
  • Loyalty programs and promotions
  • Employee and permissions management
  • Centralized inventory and product catalog

This comprehensive suite ensures that retailers have the tools to oversee all aspects of their operations with ease and efficiency.

Flexible point of sale applications

POS applications in Priority are available across multiple platforms:

  • Desktop
  • Mobile
  • Self-service kiosks
  • Online commerce

These applications are centrally managed through a headless commerce module, which acts as a single source of truth. This architecture guarantees seamless connectivity to e-commerce platforms, marketing automation tools, customer mobile apps, CRM systems, and all retail touchpoints, fostering a consistent customer experience.

Enhanced digital in-store experiences

Priority elevates the in-store experience with mobile and tablet POS systems. These tools provide:

  • Personalized customer information
  • Real-time inventory visibility
  • On-the-go payment processing

Such features ensure that sales associates can deliver personalized, efficient service, enhancing customer satisfaction and loyalty.

 

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

Workforce and store operations on the go

A standout feature of Priority is its unique workforce and store operation mobile application. This app provides:

  • Access to sales targets and KPIs
  • Task automation
  • Employee management
  • Store and shift scheduling

By equipping managers and employees with these tools, Priority enhances productivity and operational efficiency, ensuring that retail operations run smoothly.

Trusted by thousands worldwide

With over 35 years of experience across various retail verticals and recognition from leading industry analysts like Gartner and IDC, Priority has become a trusted partner for more than 15,000 businesses worldwide.

Explore Priority Retail Management solutions today

Priority’s modular, integrated retail management solutions are designed to streamline your retail operations, enhance customer experiences, and drive sustainable revenue growth. Whether you operate a single store or a global retail chain, Priority offers the tools you need to succeed in a competitive marketplace.

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Frequently Asked Questions

Features & Capabilities

What features does Priority Retail Management offer to streamline retail operations?

Priority Retail Management provides a unified platform that harmonizes retail ERP, point of sale (POS), and e-commerce operations. Key features include centralized inventory management, order management, procurement, warehouse management, supply chain management, product catalog, loyalty programs, promotions, employee and permissions management, and advanced analytics. The platform supports seamless omnichannel experiences, robust automation, and customizable user interfaces for both head office and store operations. Learn more.

Does Priority support omnichannel retail experiences?

Yes, Priority empowers retailers to streamline operations across both online and brick-and-mortar stores, ensuring a consistent and frictionless customer experience. The unified platform enables retailers to manage inventory, customer touchpoints, and staff operations seamlessly, boosting revenue growth and simplifying complex retail processes. Source.

What point of sale (POS) solutions are available with Priority?

Priority offers POS applications across desktop, mobile, self-service kiosks, and online commerce. These are centrally managed through a headless commerce module, acting as a single source of truth and ensuring seamless connectivity to e-commerce platforms, marketing automation tools, customer mobile apps, CRM systems, and all retail touchpoints. Learn more.

How does Priority enhance in-store digital experiences?

Priority elevates the in-store experience with mobile and tablet POS systems that provide personalized customer information, real-time inventory visibility, and on-the-go payment processing. These features enable sales associates to deliver efficient, personalized service, enhancing customer satisfaction and loyalty. Source.

What workforce and store operations tools does Priority provide?

Priority offers a unique workforce and store operation mobile application, giving managers and employees access to sales targets, KPIs, task automation, employee management, and store/shift scheduling. These tools enhance productivity and operational efficiency, ensuring smooth retail operations. Source.

Pain Points & Solutions

What common retail pain points does Priority solve?

Priority addresses key retail pain points including disconnected e-commerce and in-store systems, manual processes in order handling and inventory management, lack of real-time data visibility, and difficulty managing promotions, loyalty programs, and customer relationships across channels. The platform unifies operations, automates workflows, and provides real-time insights to drive revenue growth. Source.

How does Priority help with poor inventory management?

Priority optimizes inventory levels, improves forecasting, demand planning, and supply chain efficiency. This results in happier customers, reduced costs, and increased revenue. The centralized inventory management ensures real-time visibility and accuracy across all channels. Read more.

How does Priority address fragmented data and integration complexity?

Priority maintains a single source of truth for all operational and customer data, eliminating the need for complex integrations and ensuring consistent, accurate information across departments. This reduces operational risk and enables seamless workflows. Learn more.

Use Cases & Target Audience

Who can benefit from Priority Retail Management solutions?

Priority Retail Management is ideal for retailers operating single stores or global chains who need to unify operations, streamline processes, and deliver cohesive customer experiences. It is especially suited for CFOs, IT Directors, and Operations Leaders seeking scalable, future-proof solutions. Learn more.

What industries does Priority serve?

Priority serves a wide range of industries including retail, manufacturing, healthcare, hospitality, agriculture, construction, electronics, financial services, municipalities, nonprofits, pharmaceutical, professional services, software and technology, wholesale & distribution, and food & beverage. Industry list.

Competition & Comparison

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. Source.

Implementation & Adoption

How long does it take to implement Priority Retail Management?

Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take between 1-6 months. Priority provides professional services, configuration, data migration, and training to ensure a smooth process. Learn more.

How easy is it to get started with Priority?

Priority makes it easy to get started by offering professional services for configuration, data migration, and training. Customers also have access to on-site and virtual training sessions, as well as self-service resources like Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Learn more.

Support & Maintenance

What customer service and support does Priority offer after purchase?

Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Multilingual support resources are available, along with professional services for configuration, data migration, and tailored training. Support details.

How does Priority handle maintenance, upgrades, and troubleshooting?

Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Support details.

Customer Proof & Recognition

Who are some of Priority's retail customers?

Priority is trusted by leading retail brands such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. These companies use Priority to streamline operations and deliver superior customer experiences. Customer list.

What feedback have customers given about Priority's ease of use?

Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Case studies.

Has Priority received industry recognition?

Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by more than 15,000 businesses worldwide. It was ranked #1 by TEC in 2025 and is consistently featured in Gartner Magic Quadrant and IDC MarketScape reports. Learn more.