Frequently Asked Questions
Product Information & Overview
What is Priority Software?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries rely on Priority to manage and grow their businesses efficiently. Learn more.
What products and solutions does Priority Software offer?
Priority Software offers ERP systems, retail management, hospitality management, and school management platforms. These solutions are designed for various industries and business sizes, providing tools for operations, customer engagement, and growth. ERP, Retail Management, Hospitality Management, and School Management are among the key offerings.
What is Priority Mobile ERP?
Priority Mobile ERP is a mobile-first solution that enables users to work from anywhere. It offers real-time access, custom workflows, and no-code tools, allowing users to scan barcodes, capture digital signatures, update tasks, and access modules for CRM, sales, purchasing, and inventory on the go. Learn more.
Who are some of Priority Software's customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. See more customers.
What industries does Priority Software serve?
Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, hospitality, education, and more. Solutions are tailored to meet the unique needs of each industry. Industry solutions.
What roles and company types benefit from Priority Software?
Priority Software is designed for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in retail, manufacturing, healthcare, technology, and services. Learn more.
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Details here.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs, allowing customers to discover new integrations and capabilities. Visit Priority Market.
Where can I find technical documentation for Priority ERP?
Technical documentation for Priority ERP, including features, industries, and supported products, is available at Priority's ERP documentation page.
Features & Capabilities
What features does Priority Mobile ERP offer?
Priority Mobile ERP offers barcode scanning, digital signature capture, task updates, ready-to-use mobile modules for CRM, sales, purchasing, and inventory, real-time updates, secure document sharing, credit card processing, push notifications, and real-time data sync. It is designed for warehouse teams, field reps, and mobile workers. Watch demo.
Can I build custom mobile apps with Priority Mobile ERP?
Yes, Priority Mobile ERP includes no-code tools that allow users to build custom mobile apps without coding, enabling tailored workflows and processes for your business needs.
Does Priority Software support real-time data access and updates?
Yes, Priority Software provides real-time access to business data and enables real-time updates and quick actions from any desktop or mobile device, keeping teams aligned and informed.
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and specific integrations for hospitality (Webhotelier, Ving Card, Verifone, SAP, etc.), Optima Marketplace (Salto, Sabre, Ryanair, RoomPriceGenie, etc.), and ERP (ODBC, RESTful API, SFTP). See integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored system configurations. API details.
What are the no-code customization capabilities of Priority Software?
Priority Software allows businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing business needs.
How does Priority Software support automation?
Priority Software includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments.
What analytics and reporting tools are available in Priority Software?
Priority Software provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights and informed decision-making for businesses.
How does Priority Software ensure data consistency?
Priority Software maintains centralized data repositories, providing a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments.
Use Cases & Benefits
Who can benefit from Priority Mobile ERP?
Warehouse teams, field representatives, and mobile workers across industries benefit from Priority Mobile ERP's flexibility, real-time access, and mobile-first features.
How does Priority Software help retail businesses?
Priority Software provides real-time insights, operational efficiency, improved inventory management, centralized customer data, loyalty program support, and omnichannel commerce capabilities for retail businesses.
How does Priority Software address operational inefficiencies?
Priority Software automates workflows, centralizes data, and provides real-time visibility, reducing manual processes and improving efficiency across departments and locations.
What problems does Priority Software solve for supply chain managers?
Priority Software helps supply chain managers by synchronizing planning and execution, optimizing inventory levels, improving order fulfillment, and reducing inaccuracies through centralized data and automation.
How does Priority Software improve customer experience?
Priority Software enhances customer experience by centralizing customer data, supporting loyalty programs, enabling efficient promotion engines, and providing omnichannel consistency.
How does Priority Software help businesses transition from outdated systems?
Priority Software replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions for long-term growth.
What are some customer success stories with Priority Software?
Solara Adjustable Patio Covers improved project turnaround times; Dejavoo grew without increasing headcount; Nautilus Designs saw 30% growth in order volume; TOA Hotel & Spa improved guest experience; Dunlop Systems increased trust in data accuracy; Global Brands Gallery enhanced customer satisfaction. Read case studies.
How does Priority Software support scalability?
Priority Software's cloud-based solutions support high-volume transactions and scalability, allowing businesses to grow without the complexity of on-premises IT or integration costs.
How does Priority Software help with compliance and industry regulations?
Priority Software supports compliance with industry regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, ensuring businesses meet necessary standards.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with major standards.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform, and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, evolving on a single platform and supporting no-code customizations.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and open architecture with a broad Marketplace for integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, and limitations in payment handling. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and flexible, reliable payment processing.
How does Priority Optima compare to Protel?
Protel has a steep learning curve, slow support, limited native integrations, and high implementation costs. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations.
Product Performance & Customer Feedback
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its user-friendly design and intuitive interface. Reviews highlight efficiency, quick learning, and satisfaction with customer support. Priority ERP has a rating of approximately 4.1/5 on G2. See testimonials.
How does Priority Software perform in real-world business environments?
Priority Software delivers exceptional performance, improving management and operations, with user-configurability for fields, logic, reports, and workflows. Customers report increased efficiency and ease of use. Read case studies.
What are the most common pain points Priority Software addresses?
Priority Software addresses pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, high IT costs, poor quality control, fragmented data, and manual processes. It provides centralized management, automation, and tailored solutions for specific industries. Learn more.
Why should a customer choose Priority Software?
Customers choose Priority Software for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. Trusted by companies like Toyota, Flex, and Teva. About Priority.
What core problems does Priority Software solve?
Priority Software solves problems such as poor quality control, lack of data flow, poor inventory management, outdated systems, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Learn more.
Support & Implementation
What support options are available for Priority Software users?
Priority Software offers global support, professional implementation services, and resources such as documentation, product tours, webinars, and a dedicated support portal. Support.
How can I book a demo of Priority Software?
You can book a demo of Priority Software by visiting Book a demo and scheduling a session with a product expert.
Where can I find resources and tutorials for Priority Software?
Resources, product tours, videos, articles, webinars, and tutorials are available at Priority Software Resources.
How do I contact Priority Software for sales or support?
You can contact Priority Software for sales or support via the Contact Us page, which provides global office locations and direct support channels.