Frequently Asked Questions
Product Information
What is Priority's Cloud ERP and how does it work?
Priority's Cloud ERP is a cloud-based enterprise resource planning solution that enables businesses to manage operations from anywhere, on any device. It synchronizes data in real-time over cloud servers, eliminating duplicate entries and providing access to an up-to-date, centralized database. The system combines the customizability of Cloud ERP with the ease-of-use of SaaS ERP, offering features like real-time visibility, global access, regular updates, and top-notch customer support. Learn more.
What modules and features are available in Priority's Cloud ERP?
Priority's Cloud ERP includes modules for Financials, CRM & Sales, Supply Chain Management, Human Resource Management, Warehouse Management (WMS), Project Management, Payments, Business Intelligence, Time & Attendance, and Equipment Rental. These modules can be added or removed as needed, providing flexibility for businesses to tailor the system to their requirements. See all modules.
How does Priority's Cloud ERP differ from SaaS ERP?
While both Cloud ERP and SaaS ERP are delivered over the internet and updated regularly, Priority's Cloud ERP offers greater customizability and control, including single-tenant options for enhanced security and compliance. SaaS ERP is typically multi-tenant, easier to deploy, and ideal for smaller businesses, but may offer fewer customization options. Priority's Cloud ERP combines the best of both, providing flexibility, scalability, and ease of use. Read the full comparison.
Features & Capabilities
What are the key capabilities and benefits of Priority's Cloud ERP?
Key capabilities include integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and scalability. Benefits include enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Learn more.
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific features ensure businesses receive solutions designed for their unique needs, unlike generic ERP systems. See industry solutions.
How does Priority handle automation and analytics?
Priority provides built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Explore analytics.
Use Cases & Benefits
Who can benefit from Priority's Cloud ERP?
Priority's Cloud ERP is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable, scalable ERP system that avoids the risks of end-of-life software and extensive customization. It is suitable for businesses across industries looking to streamline operations and improve efficiency. See Priority ERP Overview.
What business impact can customers expect from using Priority?
Customers can expect measurable improvements in operational efficiency, cost reduction, and decision-making. Priority's features help businesses achieve long-term adaptability and value, with streamlined workflows, actionable analytics, and scalable cloud-based solutions. Learn more.
What customer pain points does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and end-to-end order management to resolve these challenges. See more.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. See comparison.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Learn more.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. See more.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in. See more.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. See more.
Implementation & Adoption
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, as well as self-service resources like Priority Xpert. Learn more.
What training and technical support is available to help customers get started?
Priority provides professional services for configuration, data migration, and training during implementation. Customers have access to tailored on-site and virtual training sessions, as well as self-service resources like Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Learn more.
Support & Maintenance
What customer service or support is available after purchasing Priority?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert. Multilingual support resources are available, including documentation, FAQs, and direct contact options. Visit Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, and extended support is available for an additional fee. Learn more.
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more customers.
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Read more testimonials.