Frequently Asked Questions
Product Overview & Core Capabilities
What is Priority Cloud ERP?
Priority Cloud ERP is an enterprise-grade, cloud-based ERP solution designed to provide businesses with flexibility, scalability, and high availability. Powered by AWS, it enables organizations to tailor the software to their needs, adapt quickly to market changes, and expand into new geographies and markets. It is recognized by analysts such as Gartner and IDC for its innovation and reliability.
What types of businesses use Priority Cloud ERP?
Priority Cloud ERP is used by over 10,000 cloud customers worldwide, ranging from small and growing businesses to global enterprises. It is suitable for industries such as retail, manufacturing, healthcare, hospitality, and technology, supporting teams from 5 to 5,000 users.
What are the main features of Priority Cloud ERP?
Key features include scalable multi-tenant architecture, robust security and compliance (SOC2, ISO 27001/2, HIPAA, GDPR), seamless on-prem migration, a SaaS autonomous management console, real-time access from any device, built-in availability and business continuity, and regular automatic updates. It also offers advanced analytics, automation, and industry-specific modules.
How does Priority Cloud ERP support business growth?
Priority Cloud ERP scales with your business, supporting both small teams and large enterprises. Its flexible architecture allows you to add users and expand functionality as your organization grows, without limits or performance bottlenecks.
What industries does Priority Cloud ERP serve?
Priority Cloud ERP serves a wide range of industries, including retail, manufacturing, healthcare, hospitality, and technology. It offers industry-specific modules and features tailored to the unique needs of each sector.
Security, Compliance & Technical Architecture
What security certifications does Priority Cloud ERP have?
Priority Cloud ERP is certified for SOC2, ISO 27001/2, and supports compliance with HIPAA, GDPR, MTD, and HMRC. Security features include WAF, D&R, encryption, NOC, and strict user-level access controls.
How does Priority Cloud ERP ensure data availability and business continuity?
Priority Cloud ERP operates with at least two availability zones per region, providing full redundancy and automatic failover. Hourly backups are maintained for a minimum of six weeks, and disaster recovery is automated and supported by readiness tools.
Can I migrate from on-premises to Priority Cloud ERP without losing data or customizations?
Yes, customers transitioning to the cloud can instantly access and work with all their previous configurations, data, business processes, and customizations. The migration process is designed to be smooth, secure, and efficient.
How does the SaaS Autonomous Management Console benefit administrators?
The management console provides cloud administrators with tools for exporting and archiving data, creating and restoring snapshots, managing IP allowlists, and advanced storage visibility and cleanup. This enables efficient, autonomous management of the cloud environment.
Is Priority Cloud ERP always up to date?
Yes, Priority Cloud ERP provides regular automatic upgrades, ensuring you always have the latest features and security patches without manual updates or interruptions.
Integrations & Extensibility
What integrations are available with Priority Cloud ERP?
Priority Cloud ERP offers over 150 plug & play connectors from leading vendors, unlimited connectivity through open APIs, and embedded integrations. It supports ODBC drivers, RESTful API, and file integration via SFTP for legacy systems. Key integrations include SAP, Webhotelier, Ving Card, Verifone, SiteMinder, and more.
Does Priority Cloud ERP provide an open API?
Yes, Priority Cloud ERP provides an Open API, enabling seamless integration with third-party applications and custom solutions. This allows businesses to tailor their systems to specific operational needs. More details are available on the Priority Open API page.
Where can I find technical documentation for Priority Cloud ERP?
Comprehensive technical documentation is available for Priority ERP, covering features, supported industries, and integration options. Access the documentation at Priority's ERP documentation page.
Customer Success & Testimonials
What do customers say about Priority Cloud ERP?
Customers consistently praise Priority Cloud ERP for its user-friendly design, intuitive interface, and efficiency. For example, Allan Dyson (Merley Paper Converters) highlighted its ease of use, and Tomer Lebel (Cyberint) noted it is much simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5.
Can you share some case studies of businesses using Priority Cloud ERP?
Yes, several case studies are available: Solara Adjustable Patio Covers improved project turnaround times; Dejavoo grew without increasing headcount; Nautilus Designs saw a 30% growth in order volume; and Cowtown Retail Chain achieved complete process visibility. More case studies can be found on the Priority case studies page.
Who are some notable customers of Priority Cloud ERP?
Notable customers include Toyota, Flex, Dunlop, Ace Hardware, ALDO, Adidas, Estee Lauder, Outbrain, GSK, Teva, and Checkmarx. These companies use Priority ERP for its scalability, reliability, and industry-specific features.
How does Priority Cloud ERP impact operational efficiency?
Priority Cloud ERP improves operational efficiency through real-time data access, optimized workflows, automation, and fast implementation. Customers report faster decision-making, improved collaboration, and reduced manual processes.
Pain Points & Problem Solving
What common business challenges does Priority Cloud ERP solve?
Priority Cloud ERP addresses poor quality control, lack of data flow, inventory management issues, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, and operational inefficiencies. It centralizes data, automates workflows, and provides real-time insights for better decision-making.
How does Priority Cloud ERP help with inventory management?
Priority Cloud ERP optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This leads to reduced overstocking, happier customers, and increased revenue.
How does Priority Cloud ERP address integration complexity?
Priority Cloud ERP offers a modular, all-in-one solution with native integrations and open APIs, eliminating the need for complex third-party integrations and ensuring seamless workflows across operations and customer engagement.
How does Priority Cloud ERP support automation?
Priority Cloud ERP includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments.
Competitive Comparison
How does Priority Cloud ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority Cloud ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major regulations.
How does Priority Cloud ERP compare to SAP Business One?
SAP Business One is powerful but complex and expensive, with limited multi-company capabilities. Priority Cloud ERP is affordable, easy to use, supports true multi-company operations, and does not require forced migrations.
How does Priority Cloud ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority Cloud ERP is cost-effective, offers flexible quarterly commitments with no lock-in contracts, and delivers industry-specific functionality.
How does Priority Cloud ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority Cloud ERP offers industry-tailored solutions, ease of use, and flexible commitments with no lock-in.
How does Priority Cloud ERP compare to Odoo?
Odoo is open-source but has scalability limits and a long learning curve. Priority Cloud ERP provides structured implementation, scalability, and quick user adoption with proven methodologies and experienced partners.
Implementation & Support
What professional and implementation services are available for Priority Cloud ERP?
Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include data migration, configuration, training, and ongoing support. More details are available on the implementation services page.
How quickly can Priority Cloud ERP be implemented?
Priority Cloud ERP is designed for fast implementation, saving valuable time and resources. Customers report efficient onboarding and rapid time-to-value, as highlighted in case studies such as Smart Energy and Merley Paper Converters.
What support options are available for Priority Cloud ERP customers?
Priority Cloud ERP provides 24/7 infrastructure support, immediate response to cloud disruptions, and ongoing database maintenance. Customers also benefit from a dedicated support team and access to technical documentation and resources.
Is training available for new users of Priority Cloud ERP?
Yes, Priority Software offers training as part of its implementation services to ensure users can quickly learn and effectively use the system. The intuitive interface and user-friendly design also facilitate rapid adoption.
Pricing & Value
How is Priority Cloud ERP priced?
Priority Cloud ERP uses a predictable monthly pricing model with lower implementation costs compared to traditional ERP solutions. This helps businesses control expenses while gaining enterprise-grade functionality. For specific pricing details, contact Priority Software directly.
What is included in the Priority Cloud ERP subscription?
The subscription includes access to the cloud ERP platform, regular upgrades, 24/7 infrastructure support, security and compliance features, and access to technical documentation and support resources. Additional modules and services may be available depending on your plan.
How does Priority Cloud ERP help reduce IT costs?
Priority Cloud ERP reduces IT spend by eliminating the need for on-premises infrastructure, minimizing maintenance and monitoring costs, and providing a predictable pricing model. Regular automatic updates and built-in support further lower total cost of ownership.
Are there any special offers for software and technology companies?
Yes, Priority Software offers special limited-time promotions for software and technology companies, including free modules, localization, and API tools. Contact Priority Software for current offers and eligibility.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
