Frequently Asked Questions
Product Information
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies across 70 countries. These solutions are designed to help businesses streamline operations, grow faster, and stay agile. Learn more.
What are the main products and services provided by Priority Software?
Priority Software provides comprehensive ERP systems, modular retail management solutions (including POS and unified commerce), hospitality management platforms (Optima PMS), school management systems, professional and implementation services, partnership opportunities, and a dedicated marketplace for extended solutions. ERP details | Retail Management | Hospitality Management | School Management
Which industries does Priority Software serve?
Priority Software serves manufacturing, electronics, financial services, medical devices and pharma, retail, software and technology, wholesale & distribution, agriculture, construction, healthcare, and professional services. Each solution is tailored to meet sector-specific operational and regulatory requirements. Industry details
What deployment options are available for Priority ERP?
Priority ERP can be deployed as a cloud-based SaaS solution, on-premises, or in hybrid configurations. All deployment models support full mobile functionality, with native apps for smartphones and tablets. System upgrades are managed centrally and apply consistently across modules. Deployment details
What is the typical implementation timeframe for Priority ERP?
Priority ERP implementations can be completed within a few weeks when using industry-specific off-the-shelf solutions. For tailored workflows, multi-site setups, or legacy data migration, deployments typically range from 1 to 6 months. Implementation details
Features & Capabilities
What core modules are included in Priority ERP?
Priority ERP includes Financial Management, Supply Chain, Inventory and Purchasing, Sales and CRM, Manufacturing, WMS, Human Resources, Retail Management, Project Management, Service and Support, and Mobile ERP. All modules share a unified data model and interface. Core modules
Does Priority Software support mobile access?
Yes, Priority Software offers native mobile applications for smartphones and tablets, enabling real-time access to business data and workflows from anywhere. Mobile ERP
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and supports ODBC drivers, RESTful API, and SFTP file integration. Key integrations include SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more. Integration details
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored system extensions. Open API details
Is technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, supported industries, and product capabilities. ERP documentation
What makes Priority ERP user-friendly?
Priority ERP is praised for its intuitive interface, ease of use, and user-configurability for fields, logic, reports, and workflows. Customers report quick adoption and minimal reliance on IT teams. Customer feedback
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software is ideal for SMBs and enterprises in manufacturing, retail, hospitality, healthcare, technology, and distribution. Roles such as business owners, operations managers, CFOs, IT managers, and sales/marketing managers benefit from its centralized management, automation, and real-time insights. About Priority
What problems does Priority Software solve for SMBs?
Priority Software addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Pain points
How does Priority Software help retail businesses?
Priority Software provides real-time insights, centralized inventory management, omnichannel order fulfillment, customer loyalty modules, and advanced promotion engines. Retailers benefit from streamlined operations, reduced costs, and improved customer experiences. Retail Management
How does Priority Software support manufacturing companies?
Priority ERP offers advanced manufacturing modules, real-time traceability, supply chain optimization, and centralized data for improved forecasting and quality control. Manufacturers benefit from reduced recalls, increased efficiency, and better resource utilization. Manufacturing ERP
How does Priority Software improve operational efficiency?
Priority Software automates workflows, provides AI recommendations, and centralizes views across departments and locations, reducing manual errors and boosting productivity. Efficiency details
Competition & Comparison
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in. Comparison details
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. Comparison details
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform, and supports true multi-company operations with automatic inter-company processes. Comparison details
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized functionality for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Comparison details
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Comparison details
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation. Comparison details
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Comparison details
Customer Success & Proof
Can you share specific case studies of SMBs using Priority ERP?
Yes. Dejavoo, a fast-growing payment solutions provider, used Priority ERP to gain better control over supply chain, finance, and customer service, resulting in smoother order management and improved customer experience. Gevasol, a manufacturer, leveraged Priority's manufacturing and supply chain functionality to coordinate international production sites and enhance visibility. Dejavoo Case Study | Gevasol Case Study
What feedback have customers given about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its user-friendly design and intuitive interface. Allan Dyson (Merley Paper Converters) noted employees can manage daily tasks without IT reliance. Tomer Lebel (Cyberint) found Priority much easier and simpler to operate than other ERP solutions. Priority ERP has a 4.1/5 rating on G2. Merley Case Study
What is the average ROI timeframe for an ERP solution?
The average ROI timeframe for an ERP solution for SMBs is 12-24 months post-go live, reflecting the period needed to recover the initial investment through increased efficiency, reduced operational costs, and improved decision-making. ROI details
Who are some of Priority Software's customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Customer list
Pain Points & Solutions
What common pain points do Priority's customers face?
Customers face challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, high IT costs, poor quality control, fragmented data, and manual processes. Priority addresses these with centralized management, automation, and tailored solutions. Pain points
How does Priority Software address integration complexity?
Priority Software offers a modular, all-in-one solution that eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement. Integration simplicity
How does Priority Software help businesses replace outdated systems?
Priority Software replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions. Modernization
How does Priority Software support scalability and flexibility?
Priority Software enables faster response to change and continuous innovation, fueling long-term growth and customer satisfaction through cloud-based scalability and no-code customizations. Scalability
Technical Requirements & Support
Is ERP implementation feasible for businesses with fewer than 50 employees?
Yes, Priority ERP offers scalable options with low initial overhead, making it suitable for small businesses. Implementation details
Can Priority ERP scale as a business grows?
Yes, Priority ERP supports modular expansion and user growth, ensuring the system adapts as your business evolves. Scalability
How can businesses minimize disruption during Priority ERP implementation?
Businesses can minimize disruption by starting with essential modules, rolling out in phases, and leveraging vendor expertise. Priority offers pre-configured templates and industry-specific setups to accelerate onboarding. Implementation tips
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Implementation services
Where can I find more resources and product documentation for Priority Software?
You can access product tours, brochures, articles, webinars, and technical documentation on the Priority Software resources page. Resources