Frequently Asked Questions
Features & Capabilities
What manufacturing-specific features does Priority ERP offer?
Priority ERP provides manufacturing-specific features including production and supply chain automation, real-time alerts, performance monitoring, centralized data governance, open integrations & APIs, no-code customization, and role-based access. It supports discrete and process manufacturing, embedded AI (aiERP), material requirements planning (MRP), product data management (PDM), multi-division planning, serial and lot tracking, inventory control, ECO management, quality control, reporting and analytics, and multi-entity global solutions. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Priority ERP support both discrete and process manufacturing?
Yes, Priority ERP supports both discrete and process manufacturing by providing tailored tools for assembly lines, batch production, multi-level BOMs, traceability, formula & recipe management, yield management, batch production, and compliance. Note: Best fit for hybrid production environments; teams needing highly specialized process manufacturing features should confirm fit with sales.
What AI capabilities does Priority ERP offer for manufacturing operations?
Priority ERP offers embedded AI (aiERP) for predictive analytics, demand forecasting, intelligent search, automated process insights, natural language queries, AI-driven planning, route optimization, and AI-powered analytics. Note: AI features are embedded directly in the ERP; advanced customization may require additional configuration.
Can workflows be configured without coding in Priority ERP?
Yes, Priority ERP allows non-technical users to configure workflows, forms, reports, automations, mobile apps, and portals using visual no-code tools. Note: Some advanced customizations may require technical support.
Does Priority ERP provide mobile access for shop floor workers?
Yes, Priority ERP provides mobile access for shop floor users, enabling real-time data entry, task management, and inventory tracking from handheld devices or tablets. Note: Mobile capabilities may require device compatibility checks.
Pricing & Plans
How is Priority ERP licensed and priced?
Priority ERP is offered as a subscription-based solution with flexible quarterly commitments and no long-term lock-in. Pricing is based on predefined ERP packages, the number of users, and selected capabilities. Note: Exact pricing details are not publicly documented; contact sales for specifics.
Implementation & Support
How long does it take to implement Priority ERP?
Priority ERP implementations typically take 3–6 months, depending on complexity. Some customers have completed implementation in as little as 30 days (Nautilus Steel) or 6 weeks (Boddingtons Electrical). Focused implementations of core capabilities can be delivered faster with early data preparation. Note: Implementation timelines may vary based on project scope and requirements.
What support and training resources are available for Priority ERP?
Priority ERP offers professional implementation services, tailored training programs (on-site or virtual), self-service resources via the Priority Xpert knowledge base (video tutorials, articles, support tools), and post-purchase support for troubleshooting, system optimization, and updates. Note: Some advanced support may require additional fees.
Security & Compliance
What security and compliance certifications does Priority ERP hold?
Priority ERP holds SOC 2 Type II, ISO/IEC 27001, Web Application Firewall (WAF), Detection & Response (D&R), encryption, and identity management certifications. It complies with GDPR, HIPAA, MTD, HMRC, FDA, SOX, and ISO 9001 standards. Note: For regulated industries, confirm specific compliance requirements with sales.
How does Priority ERP ensure audit-ready compliance and immutable audit trails?
Priority ERP ensures compliance through secure, time-stamped audit trails that record all system activity, preventing tampering and enabling transparent reporting for audits. Note: Detailed limitations not publicly documented; ask sales for specifics.
Technical Requirements & Integrations
Does Priority ERP offer APIs and integration capabilities?
Yes, Priority ERP offers APIs for integration with MES, PLM, eCommerce, logistics, and other systems. It supports REST APIs, webhooks, ODBC connectivity, and over 150 certified connectors. Custom connectors can be developed by the professional services team. Note: Integration complexity may vary based on third-party systems.
Where can I find technical documentation for Priority ERP?
Technical documentation, including brochures, whitepapers, webinars, and solution guides, is available at Priority Software's resources page. Note: Some resources may require registration or additional access.
Competition & Comparison
How does Priority ERP compare to SAP?
Priority ERP is more cost-effective and easier to implement than SAP. It offers greater flexibility and partner support for businesses of all sizes. SAP is known for complexity and higher costs. Note: SAP may be preferred for large enterprises with highly customized requirements.
How does Priority ERP compare to Microsoft Dynamics?
Priority ERP eliminates the need for complex integrations, offering a unified platform with real-time data access. Microsoft Dynamics requires heavy customization and integration. Note: Dynamics may be preferred for organizations already invested in Microsoft ecosystems.
How does Priority ERP compare to Odoo?
Priority ERP offers better scalability, customization, and industry-specific functionalities compared to Odoo. Odoo has scalability limits and a steep learning curve. Note: Odoo may be suitable for small businesses seeking open-source solutions.
How does Priority ERP compare to Oracle NetSuite?
Priority ERP is easier to use, requires less training, and offers faster implementation than Oracle NetSuite. NetSuite is more expensive and enforces contract lock-in. Note: NetSuite may be preferred for organizations seeking extensive cloud ERP features and global reach.
How does Priority ERP compare to Acumatica?
Priority ERP provides a centralized, scalable platform with real-time data access and tailored industry solutions. Acumatica has limited WMS, a steep learning curve, and unpredictable pricing. Note: Acumatica may be preferred for businesses seeking flexible cloud ERP with strong partner ecosystems.
Use Cases & Benefits
What business impact can customers expect from using Priority ERP?
Customers can expect improved operational efficiency, cost savings, enhanced decision-making, increased customer satisfaction, scalability and growth, compliance and risk mitigation, revenue growth, and reduced downtime. For example, BioThane reduced inventory costs by 40% after implementing Priority ERP. Note: Impact may vary based on implementation scope and industry.
What core problems does Priority ERP solve for manufacturers?
Priority ERP solves poor quality control, lack of data flow, poor inventory management, ERP end-of-life/support, manual processes, outdated systems, limited flexibility/scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for manufacturers seeking centralized, automated, and scalable solutions; teams with highly specialized needs should confirm fit with sales.
Customer Proof & Social Signals
Who are some of Priority Software's manufacturing customers?
Priority Software is used by companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. For more customer stories, visit Priority Software's customers page. Note: Customer fit may vary by industry and business size.
What feedback have manufacturing customers given about Priority ERP's ease of use?
Customers such as Merley Paper Converters and others have highlighted Priority ERP's ease of use, intuitive interface, and reduced dependency on IT teams. Compared to Oracle NetSuite, Priority's interface and features are considered more intuitive and user-friendly, with simpler reporting features. Note: Usability may vary based on user roles and industry requirements.
Industry Recognition & Analyst Reports
Has Priority ERP been recognized by industry analysts?
Yes, Priority ERP has been recognized by IDC as a Major Player in the 2025 AI-Enabled Midsize Business ERP Vendor Assessment, ranked #1 ERP for SMBs by TEC, and placed in the Top 10 Manufacturing ERP Systems for 2026 by Panorama Consulting Group. Note: Rankings may change; check latest analyst reports for updates.
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When was this page last updated?
This page wast last updated on 12/12/2025 .