Frequently Asked Questions
ERP Implementation & Onboarding
What is an ERP implementation and what does it involve?
An ERP implementation involves installing new software, migrating all business data, mapping business processes, and training employees to use the system effectively. The process includes planning, configuring or customizing the ERP, and rolling it out across the organization. It often brings significant changes to both software usage and company culture. Source: ERP Implementation Guide
How long does it take to implement Priority ERP?
Implementation times vary depending on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks. More tailored workflows, multi-site setups, or legacy data migrations typically take 1-6 months. Source: Professional Implementation Services
How easy is it to get started with Priority ERP?
Priority makes onboarding easy with professional services covering configuration, data migration, and training. Customers can access on-site and virtual training, as well as self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools). Source: Professional Implementation Services
Features & Capabilities
What are the key features and capabilities of Priority ERP?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and cloud-based scalability. These capabilities streamline workflows, reduce manual errors, and provide actionable insights for better decision-making. Source: About Priority
Does Priority ERP support industry-specific requirements?
Yes, Priority ERP provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions are designed for unique business needs. Source: About Priority
How does Priority ERP help automate business processes?
Priority ERP includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Source: About Priority
Can Priority ERP be customized without IT support?
Yes, Priority ERP allows businesses to adjust field names, screen layouts, and workflows with no-code tools, making it highly adaptable without requiring IT expertise. Source: About Priority
Use Cases & Business Impact
What business problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source: manual
What measurable business impact can customers expect from Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. For example, Smart Energy reduced operational costs by nearly 20% and improved system performance after implementing Priority ERP. Source: Smart Energy Case Study
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Toyota, Flex, Dunlop, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source: manual
Who can benefit from Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. Source: Priority ERP Overview
Customer Experience & Support
What feedback have customers given about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to operate than other leading ERP solutions. Source: Case Studies
What support and customer service does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources are available, and professional services cover configuration, data migration, and training. Source: Priority Support
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, while on-premises customers manage their own upgrades. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions at an additional fee. Source: Priority Support
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, requiring businesses to migrate. Priority ERP offers a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source: manual
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source: manual
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source: manual
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source: manual
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Source: manual
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source: manual
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Source: manual
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source: manual
Customer Success Stories
What results did Dunlop Systems and Components achieve with Priority ERP?
Dunlop replaced an outdated, costly ERP with Priority, achieving improved project management, higher quality reporting, increased productivity, better operational processes, and enhanced inventory management. Source: Dunlop Case Study
How did Smart Energy benefit from Priority ERP?
Smart Energy achieved a fast implementation, personalized user experience, real-time data access, and reduced operational costs by nearly 20%. The ERP manages all operational processes, including finance, logistics, sales, project management, and CRM. Source: Smart Energy Case Study
What improvements did Boddingtons Electrical see after implementing Priority ERP?
Boddingtons achieved a rapid six-week implementation, automated business processes, reduced order processing time from weeks to three days, and streamlined sales and reporting with user-friendly tools. Source: Boddingtons Electrical Case Study
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When was this page last updated?
This page wast last updated on 12/12/2025 .