Frequently Asked Questions

ERP Implementation & Process

What is an ERP implementation?

An ERP implementation is the process of installing, configuring, and deploying an Enterprise Resource Planning system across a business. It involves data migration, user training, process redesign, and system testing. A successful implementation aligns the software with business goals to streamline operations and improve efficiency. (Source: Priority Software Guide to ERP Implementation)

What are the main steps in a successful ERP implementation?

The main steps are: 1) Identify your goals, 2) Set realistic expectations, 3) Find an ERP vendor who understands your industry, 4) Conduct a thorough audit, 5) Prioritize tasks, 6) Appoint an internal ERP implementation team, 7) Conduct testing and configuration during deployment, 8) Prepare your staff for a change in work culture, and 9) Deploy ERP organization-wide after successful staff training. (Source: Priority Software Guide to ERP Implementation)

Why do nearly 50% of ERP implementations fail the first time?

ERP implementations often fail due to lack of planning, unrealistic expectations, insufficient staff training, and not choosing a vendor who understands the business's unique needs. Following a structured implementation guide can help avoid these pitfalls. (Source: Priority Software Guide to ERP Implementation)

How important is staff training in ERP implementation?

Staff training is critical for ERP success. Assuming users will learn on the job can lead to poor adoption and errors. Priority recommends comprehensive training before organization-wide deployment. (Source: Priority Software Guide to ERP Implementation)

What role does an internal ERP implementation team play?

An internal team oversees the project, liaises with all departments, and ensures that key stakeholders are involved. This reduces mistakes and ensures the ERP meets the needs of all business areas. (Source: Priority Software Guide to ERP Implementation)

Why is it important to keep your ERP updated and customized?

Business processes and technology change rapidly. Keeping your ERP updated and customized ensures it continues to meet your evolving needs and supports ongoing business transformation. (Source: Priority Software Customizable ERP System)

How does Priority Software support ongoing ERP needs?

Priority Software maintains an ongoing relationship with clients, advising on critical updates and helping businesses adapt their ERP to reflect process changes. (Source: Priority Software Customizable ERP System)

What are the benefits of conducting a thorough audit before ERP implementation?

A thorough audit ensures all hardware, software, and infrastructure are ready for ERP deployment, reducing the risk of technical issues and ensuring a smoother transition. (Source: Priority Software Guide to ERP Implementation)

How does Priority Software help with data migration during ERP implementation?

Priority Software provides dedicated data migration plans to ensure reliable and secure transfer of data from legacy systems, minimizing downtime and ensuring business continuity. (Source: Boddingtons Electrical case study)

What results did Dunlop Systems and Components achieve with Priority ERP?

Dunlop achieved enhanced project management, improved executive reporting, production efficiency, operations, and inventory management after implementing Priority ERP. (Source: Dunlop Case Study)

How quickly can Priority ERP be implemented?

Boddingtons Electrical reduced project implementation time to just six weeks, with only two days of staff training, thanks to Priority's dedicated migration and onboarding plan. (Source: Boddingtons Electrical case study)

What operational improvements did Boddingtons Electrical experience with Priority ERP?

Boddingtons automated their sales process, reduced order processing time from weeks to three days, and eliminated manual programming by using Priority's built-in BPM and report generator. (Source: Boddingtons Electrical case study)

How did Smart Energy benefit from Priority ERP?

Smart Energy saw a fast, on-time, and on-budget implementation, a customized user experience, real-time data access from mobile devices, and a nearly 20% reduction in operating costs. (Source: Smart Energy Case Study)

What is the value of ongoing vendor support after ERP implementation?

Ongoing vendor support ensures your ERP stays aligned with business changes, receives critical updates, and continues to deliver value as your organization evolves. (Source: Priority Software Customizable ERP System)

How does Priority Software tailor ERP solutions to different industries?

Priority Software offers industry-specific ERP modules and customizations for manufacturing, retail, hospitality, and more, ensuring the solution fits unique business processes. (Source: Priority ERP Solutions)

What resources are available to learn more about ERP implementation with Priority?

Priority Software provides guides, case studies, webinars, and documentation to help businesses understand and succeed with ERP implementation. (Source: Priority Software Resources)

How can I schedule a demo or get expert advice on ERP implementation?

You can schedule a no-obligation call or demo with Priority Software experts to discuss how their ERP can streamline your operations. (Source: Book a Demo)

Features & Capabilities

What products and solutions does Priority Software offer?

Priority Software offers cloud-based ERP systems, retail management, hospitality management, school management platforms, professional and implementation services, partnership opportunities, and a marketplace for extended solutions. (Source: Priority Software)

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, RESTful API, ODBC drivers, SFTP file integration, and embedded integrations with leading vendors such as SAP, Verifone, SiteMinder, and more. (Source: Hospitality Marketplace)

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and system extensions. (Source: Open API)

What technical documentation is available for Priority ERP?

Priority Software provides comprehensive technical documentation covering features, supported industries, and product details. (Source: ERP Documentation)

What makes Priority Software easy to use?

Priority Software features an intuitive interface, user-configurability for fields, logic, reports, and workflows, and is praised for its ease of use by customers. (Source: Customer Feedback)

What automation features does Priority Software provide?

Priority Software includes built-in workflows, AI recommendations, and business process automation to reduce manual errors and improve operational efficiency. (Source: About Priority)

How does Priority Software support analytics and reporting?

Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. (Source: About Priority)

What industry-specific features does Priority Software offer?

Priority Software offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions fit unique business needs. (Source: ERP Solutions)

How does Priority Software ensure scalability?

Priority's cloud-based solutions are designed to scale with your business, supporting high-volume transactions and growth without complex upgrades. (Source: About Priority)

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority's core products. (Source: Priority Market)

Use Cases & Benefits

Who can benefit from Priority Software?

Priority Software serves global enterprises, SMBs, and growing businesses across industries such as retail, manufacturing, healthcare, hospitality, and education. (Source: Priority Software)

What core problems does Priority Software solve?

Priority addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, and operational inefficiencies. (Source: Knowledge Base)

What pain points does Priority Software address for retail businesses?

Priority helps retail businesses overcome lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. (Source: Knowledge Base)

How does Priority Software improve order fulfillment?

Priority provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows for faster, more accurate processing. (Source: Knowledge Base)

How does Priority Software help with data accuracy and reporting?

Priority centralizes real-time data, enabling transparent, reliable reporting and better forecasting, leading to tighter budget control and stronger customer loyalty. (Source: Knowledge Base)

How does Priority Software support business growth and scalability?

Priority's cloud-based, modular solutions enable businesses to scale operations, add new capabilities, and respond quickly to market changes without complex integrations. (Source: Knowledge Base)

What customer success stories are available for Priority Software?

Case studies include Dunlop Systems and Components, Smart Energy, Boddingtons Electrical, Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Global Brands Gallery, and Cowtown Retail Chain. (Source: Case Studies)

What feedback have customers given about Priority Software's ease of use?

Customers praise Priority for its intuitive interface, user-friendly design, and ease of configuration. It has a G2 rating of approximately 4.1/5, with testimonials highlighting improved management and operations. (Source: Customer Feedback)

What types of companies use Priority Software?

Priority Software is used by companies such as Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, and Checkmarx, across retail, manufacturing, healthcare, and technology sectors. (Source: Knowledge Base)

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major standards. (Source: Knowledge Base)

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, supports true multi-company operations, and does not require forced migrations. (Source: Knowledge Base)

How does Priority ERP compare to NetSuite?

NetSuite is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. (Source: Knowledge Base)

How does Priority ERP compare to Odoo?

Odoo has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. (Source: Knowledge Base)

How does Priority Retail Management compare to other ERP competitors?

Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. (Source: Knowledge Base)

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly and complex, with slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers flexible customization and responsive support. (Source: Knowledge Base)

Why choose Priority Software over competitors?

Priority offers integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific features, and is recognized by leading analysts and trusted by global brands. (Source: Knowledge Base)

Support & Implementation

What professional and implementation services does Priority Software offer?

Priority Software provides onboarding, migration, and optimization services to ensure smooth implementation and optimal utilization of its solutions. (Source: Professional Services)

How does Priority Software ensure a smooth onboarding process?

Priority Software uses dedicated migration plans, staff training, and expert support to minimize downtime and ensure rapid adoption. (Source: Boddingtons Electrical case study)

What ongoing support does Priority Software provide after implementation?

Priority Software offers ongoing vendor support, critical updates, and guidance to help businesses adapt their ERP to changing needs. (Source: Customizable ERP System)

Where can I find more case studies about Priority Software implementations?

You can find a comprehensive list of case studies on the Priority Software website, showcasing real-world implementations and results. (Source: Case Studies)

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Summarize with AI:

What is an ERP implementation?

An ERP implementation is the process of installing, configuring, and deploying an Enterprise Resource Planning system across a business. It includes data migration, user training, process redesign, and system testing. A successful ERP implementation aligns software with business goals to streamline operations and improve efficiency.

Although it may appear to be pretty straightforward, ERP implementation can take months or even years to complete. During an ERP implementation, an organization goes through radical changes in terms of changes to current software usage and organizational culture. The process includes:

Planning your ERP implementation.
Configuring or customizing your ERP depending on A/B testing.
Deploying your brand new ERP across your business.

Most businesses find it hard to implement ERP successfully, so it's no surprise that nearly 50% of ERP implementations fail around the first time. Avoid being a part of the statistics by following our 9-step ERP implementation planning guide for successful ERP implementation:

9-Step ERP implementation planning guide

Step 1: Identify your goals

ERP is a complex software program that requires much forethought before the implementation begins. It is a costly affair, but it is also a long-term investment. As such, it is vital to identify your technological goals and expectations. It is important to note that operational requirements vary across different organizations.

Step 2: Set realistic expectations

Set realistic expectations and define your Implementation project. An ERP will not magically transform your organization. It cannot fix underlying organizational issues, financial mismanagement, and lack of goals or purpose. An ERP helps you automate your business processes and enhances communication between various departments while creating a single copy of data that is verifiable and synced automatically.

Step 3: Find an ERP vendor who understands your industry

Every business has unique requirements that change over time. The reasons you need an ERP today won't be the same tomorrow. Most buyers understand this dilemma and often find it challenging to decide. Make sure your vendor understands the origins of your hesitation and provides you with the necessary tools to lower the risk of making seemingly irreversible decisions when implementing an ERP system.

Step 4: Conduct a thorough audit

Once you have chosen your vendor and the ERP product you seek to implement, conduct a complete audit of all technology-related items. This includes the hardware, software, and peripheral infrastructure necessary to run your business.

Step 5:  Prioritize tasks

For your ERP to function the way it should, you should identify things that need to be done on a priority basis, even before you install the software program.

Step 6: Appoint an internal ERP implementation team

It's easy to make mistakes when implementing ERP, simply because there isn't a hands-on team to oversee the entire project. As ERP implementation affects every aspect of your business, from customer service to production, finances, Human Resources, and inventory management, it is necessary to put a team that liaises with everyone involved. Identify key stakeholders who understand their domain best.

Step 7: Conduct testing and configuration during deployment

ERP implementation is a process during which you discover your organizational shortcomings. It is a time of revelation that will leave you vulnerable and exposed to technical loopholes. However, it also allows you to test which processes work better when certain ERP functions are tweaked, configured, and reconfigured.

Step 8: Prepare your staff for a change in work culture

Any ERP implementation brings about a change to your organizational culture. In the best scenario – It results in a dramatic shift in how things get done.

Step 9: Deploy ERP organization-wide after successful staff training

Staff training is an integral part of ERP implementation. However, many companies assume that users will learn to use the ERP along the way. This is primarily untrue and can lead to disastrous consequences.

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Continue to seek support from your ERP vendor

Technology changes rapidly, and it is essential to keep your ERP updated and customized to reflect these changes. Maintaining an ongoing relationship with your vendor, who can advise you regarding critical updates, is vital. Your business processes are not stagnant, either. They often change dramatically within a short period.

Your ERP will have to play catch up to reflect these changes to your business processes. An empathetic ERP vendor will factor in these transformations and help you attune your new ERP on an ongoing basis.

Dunlop systems and components

Dunlop wanted a more flexible ERP system to replace their legacy system as the legacy system was overly expensive to maintain.

Priority provided an overall standard system with pertinent modifications to suit the business processes at DSC.

We put together processes & data flow solutions that provided smooth & efficient work flows in the challenging environment of a manufacturing platform in a multi-company setup.

A conscious decision was made before migrating to the new system. This ensured the ease of use of the various data analyzers to get accurate results every time with the press of a button in every area of Priority ERP.

Results:

  • Enhanced Project Management
  • Improved Executive Reporting
  • Improved Production Efficiency
  • Improved Operations
  • Improved Inventory Management
Dunlop Systems and Components ERP case study
Read now

Smart energy

As one of Florida's leading solar panel and renewable energy product and service providers, Smart Energy knew it had to up its game to remain competitive. That meant enhancing their product offering, but more importantly, gaining tighter control of their operations.
After working with Samrt Energy on their ERP implementation, Priority's cloud ERP now fully manages and controls all of Smart Energy's operational business processes, including finance, logistics, sales, project management, and a robust built-in CRM, to handle customer service and technical support.

Results:

  • Fast Implementation Process: Priority's local project team was not only fast, but they were on time and within budget. Their employees were well trained by Priority, so there wasn't anything they couldn't handle.
  • Customized User Experience: User interface, reports, and even the look and feel of purchase orders and customer invoices are all aligned with Smart Energy's logo and graphics. Access Real-Time Data: Smart Energy can work at customer sites and on the go. Project managers, surveyors, and technicians can work onsite with 100% system functionality from their tablets or mobile devices.
  • Quantify Results: Operating costs have decreased by nearly 20%, with a significant boost in system performance. On-Premise ERP: Fully manages and controls all of Smart Energy's operational business processes, including financial management, logistics, sales, project management, and a robust built-in CRM, to handle customer service and technical support.
Smart energy ERP case study
Read now

Boddingtons electrical

Boddingtons looked for a reliable, long-term solution with a quick onboarding and implementation process and one that could reliably and securely transfer data from their old ERP system to a new one with minimal system downtime.
With a dedicated data migration plan in place, project implementation time was drastically reduced to six weeks and two days of staff training.

Results:

  • Automated Systems: Priority's built-in BPM efficiently handles the same manual tasks with notifications forwarded automatically to all departments.
  • Reduced Order Processing Time: Order to shipment in just three days, when previous processes could take weeks.
  • Business Process Management: Boddingtons no longer uses any programming to control their business. It's automatic – and the entire order management process is optimized and efficient.
  • Streamline Overall Operations: Boddingtons automated their entire sales process. When a report needs to be created, the sales team uses the system's Report Generator, an easy-to-use tool that anyone in the company can access and deploy.

How Priority Software Can Help?

At Priority Software, we specialize in providing cloud-based ERP solutions tailored to your business needs. Our platform offers modular functionality, rapid implementation, and AI-driven insights to enhance productivity and streamline operations. If you're ready to transform your business with an effective ERP solution, see how Priority Software can help.

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