Customer Support Representative (Hospitality)

Responsibilities:

• Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
• Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.
• Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines.
• Empower customers: Train new and existing customers on how to use our products.
• Document interactions: Accurately record all customer inquiries in our CRM system.
• Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.

Requirements:

• Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
• Patience and empathy: Ability to listen attentively to customers and understand their needs.
• Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
• Analytical thinker: Ability to analyze problems and find creative solutions.
• Team player: Ability to collaborate effectively in a dynamic environment.
• Nice to have: hospitality industry experience.