Frequently Asked Questions
Product Overview & Company Information
What is aiERP by Priority Software?
aiERP is Priority Software's AI-powered ERP solution that embeds artificial intelligence directly into the core of the ERP system. Unlike traditional ERPs that treat AI as an add-on, aiERP is designed as an inherently intelligent platform, enabling smarter automation, deeper analytics, and enhanced user experience. It allows users to interact with the system using natural language, automate workflows, and gain actionable insights for better business decisions. Learn more.
What does Priority Software do?
Priority Software provides scalable, agile, and open cloud-based business management solutions for organizations of all sizes and industries. Its offerings include ERP systems, retail management, hospitality management, and school management platforms. Over 75,000 companies in 70 countries use Priority to manage and grow their businesses efficiently. Source
Who uses Priority Software's solutions?
Priority Software serves a diverse range of industries and roles, including retail business owners, operations and supply chain managers, CFOs, IT managers, and companies in manufacturing, healthcare, technology, and services. Notable customers include Toyota, ALDO, Adidas, GSK, Teva, and Outbrain. See customer list
What are the main products offered by Priority Software?
Priority Software offers ERP systems, Retail Management solutions, Hospitality Management (Optima PMS), School Management platforms, professional and implementation services, partnership opportunities, and a marketplace for extended solutions. ERP details
Features & Capabilities
What AI features are embedded in aiERP?
aiERP includes embedded AI for natural language queries, automated workflow creation, predictive analytics, demand forecasting, delivery route optimization, anomaly detection, AI-powered writing assistance, and personalized workspace recommendations. These features help automate routine work, accelerate decisions, and turn operational data into actionable business value. Source
How does aiERP use natural language processing?
aiERP allows users to interact with the ERP using natural language. You can ask questions like "Show me February's open orders" or instruct the system to "Alert me when inventory is low," and aiERP will execute the request, create business rules, or automate workflows accordingly. Source
What is the AI Writing Assistant in aiERP?
The AI Writing Assistant helps users craft professional, accurate, and tailored messages within the ERP. It offers grammar and tone correction, dynamic fields, personalized subject lines, and the ability to toggle between AI-assisted and classic editors. It can generate emails from business rules and enhance visuals with images and emojis. Source
How does aiERP optimize delivery routes?
aiERP's Advanced Delivery Planning (ADP AI) automates route planning for inventory documents and sales orders. It visualizes routes on maps, summarizes key data (distance, weight, volume, item quantity, estimated travel time), and performs multi-route optimization considering distance and travel time for efficient distribution. Source
What predictive analytics capabilities does aiERP offer?
aiERP uses machine learning to analyze historical data for time-series forecasts, demand planning, and risk prediction. The system helps forecast inventory gaps, delivery risks, and business trends, enabling proactive decision-making. Source
How does aiERP help with anomaly detection?
aiERP can detect unusual transactions, delays, or performance deviations in finance and operations before they become business issues, allowing organizations to address problems proactively. Source
What is AI-powered descriptive analytics in aiERP?
AI-powered descriptive analytics in aiERP automatically analyzes charts and reports, providing users with plain-language summaries of business trends and changes, eliminating the need to interpret complex data visualizations manually. Source
Does aiERP support no-code customization?
Yes, aiERP allows businesses to adjust workflows, layouts, and business rules without IT support, making it highly adaptable to unique operational needs. Source
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, ODBC drivers, RESTful API, and SFTP file integration. It supports embedded integrations and has a dedicated marketplace for extended solutions. Integration details
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored system extensions. API documentation
Use Cases & Benefits
How does aiERP improve business productivity?
aiERP automates routine tasks, enables natural language interactions, and provides predictive insights, allowing users to focus on higher-value work. This leads to improved productivity, faster decision-making, and more efficient operations. Source
What business problems does aiERP solve?
aiERP addresses poor quality control, lack of data flow, inventory management issues, manual processes, fragmented data, and operational inefficiencies. It centralizes data, automates workflows, and provides real-time insights to help businesses operate more efficiently and scale effectively. Source
How does aiERP help with supply chain management?
aiERP optimizes supply chain management by forecasting demand, predicting shortages, automating order fulfillment, and optimizing delivery routes. It provides end-to-end visibility and proactive recommendations to reduce costs and improve service levels. Source
Is aiERP suitable for manufacturing operations?
Yes, aiERP offers predictive analytics, demand forecasting, intelligent search, and automated process insights tailored for manufacturing efficiency. It helps optimize production, inventory, and supply chain operations. Source
How does aiERP support retail businesses?
aiERP supports retail businesses with real-time insights, centralized inventory management, omnichannel order fulfillment, loyalty program capabilities, and advanced promotion engines. It helps retailers streamline operations and enhance customer experiences. Retail Management
Can aiERP help educational institutions?
Yes, Priority Software offers school management platforms that help educational institutions manage operations efficiently, including student information, scheduling, and reporting. School Management
What pain points does aiERP address for CFOs and finance teams?
aiERP addresses pain points such as high operational and inventory costs, lack of real-time reporting, and disconnected systems. It provides centralized data, real-time analytics, and automation to improve financial reporting and reduce IT expenses. Pain points
How does aiERP benefit IT managers?
aiERP benefits IT managers by reducing reliance on costly legacy systems, simplifying integration, and enabling easy introduction of new capabilities through modular architecture and open APIs. API details
Competition & Comparison
How does aiERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. aiERP is user-friendly, flexible, customizable without IT support, and ensures compliance with standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source
How does aiERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. aiERP is affordable, easy to use, supports true multi-company operations, and does not require forced migrations. Source
How does aiERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. aiERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. Source
How does aiERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. aiERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Source
How does aiERP compare to Acumatica?
Acumatica lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. aiERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible commitments. Source
How does aiERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and customizations require coding. aiERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations and evolving on a single platform. Source
How does aiERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized modules for manufacturing, retail, and pharma. aiERP includes ready-to-use industry modules and supports no-code customization for automation and mobile. Source
How does aiERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. aiERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source
Customer Success & Recognition
What feedback have customers given about aiERP's ease of use?
Customers consistently praise aiERP for its intuitive interface and user-friendly design. For example, Allan Dyson of Merley Paper Converters noted that employees can manage daily tasks without relying on IT, and Tomer Lebel of Cyberint found aiERP much easier to operate than other ERP solutions. aiERP holds a 4.1/5 rating on G2. Case study
What are some real-world success stories with aiERP?
Dejavoo's CFO, Enrique Menocal, reported that aiERP's efficiency allowed them to grow without increasing headcount. Orb Interiors doubled output without increasing staff. Nautilus Designs saw a 30% growth in order volume thanks to integration capabilities. See more case studies
Has aiERP received industry recognition?
Yes, Priority has been recognized as a Major Player in the IDC® MarketScape Worldwide AI-Enabled Midsize Business ERP Applications 2025 Vendor Assessment and is consistently featured in Gartner Magic Quadrant and ranked #1 by TEC in 2025. IDC report
What is the customer satisfaction rating for aiERP?
aiERP has received a customer satisfaction rating of approximately 4.1 out of 5 on G2, with users highlighting its simplicity, effectiveness, and ease of use. Customer reviews
Which notable companies use aiERP or Priority Software?
Notable companies using Priority Software include Toyota, ALDO, Adidas, GSK, Teva, Outbrain, Ace Hardware, and Dunlop. Customer list
Technical Requirements & Support
Where can I find technical documentation for aiERP?
Technical documentation for aiERP and other Priority ERP solutions is available on the Priority Software documentation page. It includes details on features, supported industries, and integration options. Documentation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Services include project management, training, and ongoing support. Implementation services
Does Priority Software offer a marketplace for extended solutions?
Yes, Priority Market is a dedicated marketplace where customers can find and integrate extended solutions and add-ons to enhance their Priority ERP experience. Priority Market
How can I request a demo of aiERP?
You can request a personalized demo of aiERP by visiting the Priority Software demo page and submitting your information. Request a demo
Where can I find more resources about AI in ERP?
Priority Software provides blogs, articles, and podcasts on AI in ERP, including topics like AI's impact on business management and ERP innovation. Blog | Article
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When was this page last updated?
This page wast last updated on 12/12/2025 .
