Frequently Asked Questions
Product Information
What is an ERP system and how does it benefit my business?
An ERP (Enterprise Resource Planning) system is software that helps businesses automate, manage, and streamline various processes on a unified platform. It increases productivity, reduces manual errors, and provides the tools needed to scale, boost revenue, and nurture customer relationships. By eliminating repetitive tasks, ERP systems free employees to focus on higher-value work. (Source)
What types of ERP systems are available?
ERP systems can be classified by implementation (cloud, on-premise, hybrid), by functionality (core, extended, vertical/industry-specific), and by company size (Tier I for large enterprises, Tier II for mid-sized, Tier III for small businesses). Each type offers different features, scalability, and deployment models to fit unique business needs. (Source)
What are the main differences between cloud, on-premise, and hybrid ERP systems?
Cloud ERP is accessed via the internet, offers flexibility, scalability, and automatic updates, and requires no local hardware. On-premise ERP is installed on company servers, offering more control and privacy but higher upfront costs and IT requirements. Hybrid ERP combines both, allowing critical modules to be kept on-premise while others run in the cloud, balancing compliance and flexibility. (Source)
Features & Capabilities
What features does Priority offer that solve specific business challenges?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations, advanced analytics, built-in automation, scalability, industry-specific features, end-to-end order fulfillment, and a single source of truth for data. These features address challenges like manual processes, data fragmentation, and complex order management. (Source)
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures that businesses receive solutions designed for their unique needs, unlike generic ERP systems. (Source)
How does Priority help with automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. (Source)
Pain Points & Solutions
What business problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. (Source)
How does Priority help businesses struggling with manual processes and outdated systems?
Priority automates workflows, centralizes data, and replaces outdated systems and spreadsheets with a unified ERP platform. This reduces manual errors, improves efficiency, and empowers better decision-making. (Source)
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids extensive customization and end-of-life risks. It is suitable for businesses aiming to streamline operations and improve efficiency. (Source)
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve measurable results and long-term value. (Source)
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, and automation. It is recognized by analysts like Gartner and IDC and trusted by companies such as Toyota, Flex, and Teva. (Source)
Why should a customer choose Priority over competitors?
Customers choose Priority for its modular all-in-one solution, centralized data, cloud scalability, no-code customization, advanced analytics, industry-specific features, automation, and proven track record with leading companies. Priority is also recognized by Gartner and IDC for its innovation and reliability. (Source)
Implementation & Onboarding
How long does it take to implement Priority and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows or multi-site setups typically take 1-6 months. Priority offers professional services, training (on-site and virtual), and self-service resources to ensure a smooth onboarding process. (Source)
Support & Maintenance
What support and maintenance services does Priority provide?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Professional services cover configuration, data migration, and training. Multilingual support resources are available online. (Source)
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, while on-premises customers manage their own updates. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions available for a fee. (Source)
Customer Proof & Testimonials
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to understand and operate than other leading ERP solutions. (Source)
Who are some of Priority's notable customers?
Priority is trusted by leading organizations such as Toyota, Flex, Dunlop, Electra, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. (Source)
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When was this page last updated?
This page wast last updated on 12/12/2025 .