Frequently Asked Questions

Product Overview & General Information

What is Priority Software and what does it offer?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering ERP systems, retail management, hospitality management, and school management platforms. Over 75,000 companies in 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What industries does Priority Software serve?

Priority Software serves a wide range of industries, including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, services, hospitality, and education. Its solutions are tailored to meet the unique needs of each sector. See industry solutions.

What are the main products offered by Priority Software?

Priority Software offers several core products:

Additional services include professional implementation, partnership opportunities, and a marketplace for extended solutions. Learn more.

How can I see a demo or quick tour of Priority ERP?

You can watch a short product tour video of Priority ERP to get an overview of its capabilities and tools. Watch the demo here.

Where can I find more resources and customer stories about Priority Software?

Priority Software provides a range of resources, including webinars, articles, brochures, and customer case studies. Visit the resources page or explore customer stories for real-world examples.

Features & Capabilities

What are the key features of Priority ERP?

Priority ERP offers a modern, intuitive interface, real-time data access, no-code customizations, advanced analytics, built-in automation, and industry-specific modules. It supports mobile access, centralized data, and seamless integration with third-party tools. Learn more.

Does Priority Software support no-code customization?

Yes, Priority ERP allows businesses to easily adjust field names, screen layouts, and workflows without IT support, enabling rapid adaptation to changing business needs. See details.

What analytics and reporting capabilities does Priority ERP provide?

Priority ERP includes hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights and informed decision-making. Learn more about analytics.

Does Priority Software offer mobile ERP solutions?

Yes, Priority ERP offers mobile applications for field services, sales, delivery planning, and more, allowing real-time access and management from any device. Explore mobile ERP.

What integration options are available with Priority Software?

Priority Software provides over 150 plug & play connectors, RESTful API, ODBC drivers, SFTP file integration, and embedded integrations. It supports unlimited connectivity through APIs and has dedicated marketplaces for hospitality and ERP integrations. See integrations.

Does Priority Software provide an open API?

Yes, Priority Software offers an Open API for seamless integration with third-party applications, enabling custom integrations tailored to business needs. Learn more about the Open API.

What technical documentation is available for Priority ERP?

Priority Software provides comprehensive technical documentation covering features, industries, and supported products. Access the documentation at Priority's ERP documentation page.

What are some of the advanced automation features in Priority ERP?

Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments.

Does Priority ERP support industry-specific modules?

Yes, Priority ERP offers tailored modules for industries such as retail, manufacturing, healthcare, hospitality, and more, ensuring that businesses receive solutions designed for their unique needs.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, technology, hospitality, and education. See use cases.

What business challenges does Priority Software help solve?

Priority Software addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, and operational inefficiencies. Learn more.

How does Priority ERP help with order fulfillment and inventory management?

Priority ERP provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows to ensure efficient and accurate inventory management.

How does Priority Software improve operational efficiency?

Priority Software improves operational efficiency through centralized management, real-time insights, automation, and tailored solutions for specific industries, reducing manual processes and streamlining workflows.

How does Priority Software help with customer experience and loyalty?

Priority Software enhances customer experience by centralizing customer data, supporting loyalty programs, and providing efficient promotion engines, resulting in improved satisfaction and retention.

Can you share some customer success stories with Priority Software?

Yes, customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority solutions. Read case studies.

What feedback have customers given about the ease of use of Priority ERP?

Customers consistently praise Priority ERP for its user-friendly design and intuitive interface. It has a G2 rating of approximately 4.1/5, with users highlighting its simplicity, configurability, and quick learning curve. See testimonials.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based solutions are designed to scale with your business, supporting high-volume transactions and enabling continuous innovation without the need for complex upgrades or migrations.

What are some common pain points Priority Software addresses for retailers?

Priority Software helps retailers overcome challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. Learn more.

Competition & Comparison

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, requiring businesses to migrate. Priority ERP offers a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to Microsoft Dynamics 365?

Dynamics 365 requires heavy customization for industry needs and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow technical support. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and a broad Marketplace for real-time integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, and provides a clean, user-friendly interface with responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited native integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations.

Product Performance & Customer Proof

What is the customer satisfaction rating for Priority ERP?

Priority ERP has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity, effectiveness, and ease of use. See reviews.

Which well-known companies use Priority Software?

Notable customers include Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, and more. See customer list.

What are some real-world results achieved with Priority Software?

Customers have reported improved efficiency, faster project turnaround, 30% growth in order volume, increased trust in data accuracy, and enhanced customer satisfaction. Read case studies.

What do customers say about Priority Software's support and implementation?

Customers praise Priority Software for its quick turnaround customer support, efficient onboarding, and professional implementation services that ensure smooth adoption and optimal utilization. Learn more.

How does Priority Software ensure data accuracy and reliability?

Priority Software maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments and reducing the risk of errors.

What makes Priority Software a preferred choice for businesses?

Priority Software stands out for its integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific features, and recognition by analysts like Gartner and IDC. Learn more.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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