Frequently Asked Questions
Features & Capabilities
What features does Priority Retail Management offer for building material, garden equipment, and hardware stores?
Priority Retail Management provides advanced POS applications, self-service kiosks, and full integration with your central system for a comprehensive, omnichannel management environment. Key features include real-time inventory visibility, price and sales performance tracking, personalized marketing strategies, and exclusive benefits for professional contractors and DIY enthusiasts. The system supports loyalty programs, automated customer segmentation, and multi-channel campaign management to maximize profits and strengthen customer loyalty. Learn more.
Does Priority support omnichannel retail and unified commerce?
Yes, Priority's advanced headless commerce engine ensures a seamless and consistent shopping experience across all touchpoints, including mobile apps, self-service kiosks, websites, and physical stores. Customers benefit from real-time pricing, synchronized promotions, and unified loyalty rewards, regardless of where they shop. Source.
How does Priority help with customer loyalty and targeted marketing?
Priority offers a robust loyalty management system that enables retailers to create targeted loyalty programs for different market segments. The platform automatically segments customers, allowing you to offer exclusive benefits, personalized discounts, and special promotions to both professionals and DIY customers. Multi-channel campaign management tools help build a loyal customer community and drive repeat business. Learn more.
What analytics and reporting capabilities does Priority provide?
Priority enables retailers to generate smart reports that combine data from various ERP modules, supporting unified reporting for multi-company environments. The system offers extensive customization options for grouping, sorting, and organizing data, as well as sharing insights across the organization for informed decision-making. Hundreds of pre-defined reports and no-code reporting tools are available for actionable business intelligence. Source.
Pain Points & Solutions
What common business challenges does Priority solve for retailers?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. The platform provides real-time traceability, centralized data, automated workflows, and end-to-end order management to streamline operations and drive growth. Source.
How does Priority improve inventory management and supply chain efficiency?
Priority optimizes inventory levels, enhances forecasting and demand planning, and streamlines supply chain processes. Centralized inventory management ensures accurate stock data, efficient replenishment, and reduced overstock or stockouts, resulting in happier customers and increased revenue. Source.
Use Cases & Benefits
Who can benefit from Priority Retail Management?
Priority Retail Management is ideal for building material, garden equipment, and hardware retailers seeking to streamline operations, improve customer loyalty, and maximize profitability. The solution supports both large chains and independent stores, offering scalable, industry-specific features for professionals and DIY customers. Source.
What business impact can retailers expect from using Priority?
Retailers using Priority can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Features like integration simplicity, no-code customizations, advanced analytics, and automation help businesses grow and respond quickly to market changes. Source.
Are there real customer success stories with Priority?
Yes. For example, Aviad Tzabari, CEO of Saar Initiatives, reports that Priority has been a central growth engine for his company over 13 years, streamlining logistics and financial management, and improving customer satisfaction. Bezalel, CEO of Kiwi Israel, credits Priority for enabling centralized management across all branches and e-commerce, optimizing every aspect of business operations. Saar Case Study, Kiwi Case Study.
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors typically offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. Source.
Why should retailers choose Priority over other solutions?
Priority stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts such as Gartner and IDC. Trusted by major brands like Toyota, Flex, and Teva, Priority delivers efficiency, adaptability, and long-term value. Source.
Implementation & Support
How long does it take to implement Priority Retail Management?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, configuration, data migration, and training to ensure a smooth rollout. Learn more.
What support and training does Priority provide?
Priority provides comprehensive support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Training options include on-site and virtual sessions tailored to customer needs. Multilingual support resources are available on Priority's support page. Support Details.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Support Details.
Customer Proof
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Case Studies.
Who are some of Priority's notable customers?
Priority is trusted by leading brands across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. About Priority.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
