Frequently Asked Questions
Product Information & Industry Fit
What is Priority ERP for the pharmaceutical industry?
Priority ERP for pharma is a cloud-based solution designed to manage complex processes in pharmaceutical companies, including inventory control, production, regulatory compliance, and quality assurance. It provides end-to-end supply chain management, real-time product tracking, batch management, and advanced analytics to support informed business decisions and regulatory adherence. Source
What are the main modules and features of Priority ERP for pharma?
Key modules include warehouse management, distribution and supply chain tracking, Materials Review Board (MRB), support for multiple units of measure, work order management, product lifecycle management (PLM), inventory control, and advanced tracking capabilities (including expiry dates, batch numbers, barcode/RFID, and GPS tracking). These modules enable efficient management of inventory, production, compliance, and quality control. Source
How does Priority ERP support regulatory compliance in pharma?
Priority ERP provides tools for batch tracking, quality control, and documentation management, ensuring compliance with international safety and quality standards. It supports regulatory requirements for product lifecycle management, traceability, and audit trails, helping companies meet FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2 standards. Source
Features & Capabilities
What advanced analytics and reporting capabilities does Priority offer?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics help businesses optimize inventory, forecast demand, and monitor compliance and quality metrics. Source
Does Priority ERP support automation and workflow management?
Yes, Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. This is especially valuable for automating production, inventory management, and compliance processes. Source
Can Priority ERP be customized without IT support?
Yes, Priority ERP offers no-code customization, allowing businesses to adjust field names, screen layouts, and workflows without IT involvement. This flexibility enables rapid adaptation to changing business needs. Source
Pain Points & Solutions
What common pain points does Priority ERP solve for pharmaceutical companies?
Priority ERP addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and end-to-end supply chain management to resolve these challenges. Source
How does Priority ERP help with product recalls in pharma?
Priority ERP enables advanced product tracking across the supply chain, allowing companies to quickly identify and locate affected batches, initiate recalls, and notify customers and authorities. It also helps analyze recall causes and implement preventive measures. Source
Use Cases & Customer Success
Who can benefit from Priority ERP in the pharmaceutical sector?
Priority ERP is ideal for pharmaceutical manufacturers, distributors, wholesalers, hospitals, and pharmacies seeking efficient inventory management, regulatory compliance, and streamlined operations. It supports multi-channel distribution models and complex supply chains. Source
What feedback have customers shared about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Martyn Young (Cherwell Laboratories) highlighted its out-of-the-box fit and support. Tomer Lebel (Cyberint) found Priority much easier to operate than other leading ERP solutions. Case Studies
Can you share examples of business impact from Priority ERP?
Priority ERP delivers measurable impact by enhancing operational efficiency, reducing costs, and improving decision-making. For example, David Deluya (Simplivia Healthcare) reported faster, easier, and more efficient management and reporting processes after implementation. Simplivia Case Study
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source
Implementation & Support
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
What support and training does Priority offer during and after implementation?
Priority provides professional services for configuration, data migration, and training (on-site and virtual). Customers have access to Priority Xpert (knowledge base, video tutorials, support tools) and multilingual support resources. Post-purchase support includes troubleshooting, system optimization, updates, and customizations. Support Page
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest versions, with extended support for older versions for an additional fee. Support Page
Customer Proof & Recognition
Who are some notable Priority ERP customers?
Priority ERP is trusted by leading companies such as Toyota, Flex, Teva, GSK, Dunlop, Electra, Outbrain, Brinks, eToro, and Checkmarx, among others. These organizations rely on Priority for scalable, reliable ERP solutions. Case Studies
Has Priority ERP received industry recognition?
Yes, Priority ERP has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. This recognition highlights Priority's reliability, innovation, and industry leadership. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .