Frequently Asked Questions
Features & Capabilities
What features does Priority Retail Management offer for cellular, electronics, and computer stores?
Priority Retail Management provides dynamic POS applications and self-service kiosks, enabling easy setup of pop-up stores and sales booths. The system integrates fully with your existing infrastructure for real-time, accurate inventory management, pricing, and sales data. It supports personalized promotions, cross-selling, upselling, exclusive offers, and loyalty programs to maximize customer retention and revenue. The RMS module synchronizes with supplier management for efficient third-party order fulfillment. Learn more.
Does Priority support omnichannel retail management?
Yes, Priority's advanced headless commerce engine delivers a seamless, consistent shopping experience across all customer touchpoints. It automatically synchronizes pricing, promotions, and loyalty points between mobile apps, self-service kiosks, online stores, and in-store POS systems. This ensures unified customer service and accurate inventory visibility across channels. See POS details.
How does Priority handle supplier agreements and automated invoicing?
Priority enables efficient management of supplier contracts and automates invoice and payment processing. You can set different terms for each agreement, manage payments by supplier, item type, period, transaction type, branch, or marketing campaign. Once a supplier approves an order, invoices are sent automatically and item prices are updated in the system, ensuring your income reports are always current. Learn more.
What order management and logistics capabilities does Priority offer?
Priority supports comprehensive order management for retail businesses, including handling orders from websites, in-store, self-pickup, and inventory replenishment. The system manages orders with items from multiple sources and suppliers, supports picking from different warehouses, and offers various delivery options such as home delivery, self-pickup from service points, or branch pickup. This streamlines complex logistics for cellular, electronics, and computer retailers. Order Management.
What industry-specific features set Priority apart from generic ERP systems?
Priority offers tailored functionalities for retail, manufacturing, healthcare, and hospitality, including centralized inventory management, omnichannel order fulfillment, loyalty program support, advanced promotion engines, and POS solutions. These features are designed to address the unique needs of each industry, unlike generic ERP systems that require extensive customization. About Priority.
Use Cases & Benefits
Who can benefit from Priority Retail Management?
Priority Retail Management is ideal for cellular, electronics, and computer stores seeking efficient, scalable solutions for multi-location, omnichannel, and high-volume environments. It is also suitable for CFOs, IT Directors, and Operations Leaders who need reliable ERP systems without extensive customization or end-of-life risks. Priority ERP Overview.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority streamlines workflows, automates processes, and provides actionable analytics, helping businesses grow and adapt to changing market needs. Learn more.
What problems does Priority solve for retail businesses?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and end-to-end order management. About Priority.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. Read case studies.
Who are some of Priority's notable customers?
Priority is trusted by leading companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See customer stories.
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain.
Implementation & Support
How long does it take to implement Priority Retail Management?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks. More tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional Implementation Services.
What support and training does Priority provide during and after implementation?
Priority offers professional services including configuration, data migration, and tailored training (on-site and virtual). Customers have access to Priority Xpert (knowledge base, video tutorials, support tools) and multilingual support resources. Post-purchase support includes troubleshooting, system optimization, updates, and customizations. Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions for an additional fee. Learn more.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
