Frequently Asked Questions
Product Overview & Core Capabilities
What is Priority ERP and what does it offer?
Priority ERP is a flexible, scalable, and open cloud-based enterprise resource planning (ERP) system designed to help businesses streamline operations, make data-driven decisions, and accelerate growth. It offers a wide range of modules including financial management, supply chain, manufacturing, project management, CRM, HR, business intelligence, and more. The system is suitable for various industries and business sizes, from SMBs to global enterprises. Learn more.
Which industries does Priority ERP support?
Priority ERP supports a broad range of industries, including agriculture, construction, electronics, financial services, healthcare, manufacturing, medical devices, municipalities, nonprofits, pharmaceuticals, professional services, wholesale logistics, software & technology, and retail. Each industry benefits from tailored modules and workflows. See all supported industries.
What are the main modules and features available in Priority ERP?
Priority ERP includes modules for financial management, supply chain management, manufacturing, project management, warehouse management (WMS), CRM and sales, HR management, payroll, business intelligence, equipment rental, portal generation, mobile ERP, and more. The system also supports localization, advanced analytics, and AI-driven insights. Explore all modules.
How does Priority ERP leverage artificial intelligence?
Priority's aiERP platform integrates generative AI and machine learning at its core, enabling users to interact with the ERP in natural language, automate complex business rules, generate custom reports, forecast inventory and sales, and optimize delivery routes. AI-driven recommendations and automation help increase efficiency and productivity. Learn more about aiERP.
Can I access Priority ERP from mobile devices?
Yes, Priority ERP offers a suite of mobile applications that provide real-time access to business data and functions from any tablet or smartphone. Users can choose from a variety of pre-built mobile apps or customize them to fit their unique workflows—all without coding. See mobile ERP options.
What makes Priority ERP's architecture unique?
Priority ERP is built on an open, cloud-based architecture hosted on AWS, ensuring high security, scalability, and flexibility. Its multi-layered integration capabilities include built-in connectors, ready-to-use APIs, and embedded integrations, supporting innovation and interoperability while reducing IT overhead. Read more.
How does Priority ERP support business growth and agility?
Priority ERP's flexible, scalable platform allows businesses to adapt quickly to changing market conditions, expand into new territories, and adopt advanced business models. Its modular design and no-code customization empower organizations to tailor the system to their evolving needs without heavy IT involvement.
What types of customizations are possible with Priority ERP?
Priority ERP enables no-code customizations for workflows, field names, screen layouts, business rules, and mobile apps. Users can personalize the system to match their processes and preferences without programming skills, ensuring rapid adaptation and innovation.
Does Priority ERP support multi-company and multi-location operations?
Yes, Priority ERP supports true multi-company and multi-location operations, including automatic inter-company processes, consolidated reporting, and centralized data management. This is especially valuable for organizations with complex structures or global reach.
What are some real-world examples of companies using Priority ERP?
Priority ERP is trusted by over 75,000 companies in 70 countries, including global brands like Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, and more. Case studies highlight success in manufacturing (e.g., Dunlop), retail (e.g., Global Brands Gallery), healthcare (e.g., GSK), and hospitality (e.g., TOA Hotel & Spa). See customer stories.
Features & Capabilities
What automation and AI features are included in Priority ERP?
Priority ERP includes built-in automated workflows, AI-driven recommendations, and machine learning capabilities. These features help automate repetitive tasks, optimize inventory and order fulfillment, and provide actionable business insights for better decision-making.
How does Priority ERP support business intelligence and analytics?
Priority ERP provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics powered by AI. Users can generate custom dashboards, analyze trends, and gain real-time insights to drive business performance.
What integration options are available with Priority ERP?
Priority ERP offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. This ensures seamless interoperability with third-party tools and legacy systems. Learn about Priority's Open API.
Is technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, supported industries, and product details. This resource is available online for customers and prospects. Access documentation.
Does Priority ERP support localization and regulatory compliance?
Yes, Priority ERP offers localization modules and supports compliance with various regulations, including tax, payroll, and industry-specific standards. The system is designed to meet the needs of businesses operating in multiple regions.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance the core ERP system. Customers can browse and implement complementary tools to expand their system's capabilities. Visit Priority Market.
Does Priority ERP offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.
What is the user experience like with Priority ERP?
Priority ERP is known for its intuitive, user-friendly interface and ease of use. Customers consistently praise its accessibility, quick learning curve, and the ability to manage daily tasks without heavy IT involvement. The system is designed for both technical and non-technical users. Read customer feedback.
How does Priority ERP ensure data security?
Priority ERP is hosted on AWS, providing robust security, data protection, and compliance with industry standards. The platform's architecture is designed to safeguard sensitive business information and ensure business continuity.
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is ideal for business owners, CFOs, operations managers, IT managers, sales and marketing leaders, and supply chain professionals across industries such as retail, manufacturing, healthcare, technology, and services. The system is designed to scale with businesses of all sizes.
What business problems does Priority ERP solve?
Priority ERP addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes data, automates workflows, and provides real-time insights to drive efficiency and growth.
How does Priority ERP help retail businesses?
Priority ERP offers specialized retail management modules, including inventory control, order management, POS, omnichannel CRM, loyalty programs, and e-commerce integration. These features help retailers streamline operations, improve customer experiences, and manage multi-location environments efficiently. Learn more.
How does Priority ERP support manufacturing companies?
Manufacturers benefit from Priority ERP's modules for production planning, supply chain management, warehouse management, quality control, and real-time traceability. The system helps optimize inventory, improve forecasting, and ensure compliance with industry standards.
What are some customer success stories with Priority ERP?
Examples include Solara Adjustable Patio Covers (improved project turnaround), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), and Dunlop Systems (increased trust in data accuracy). Read more case studies.
How does Priority ERP improve operational efficiency?
By automating manual processes, centralizing data, and providing real-time insights, Priority ERP reduces errors, accelerates workflows, and enables employees to focus on higher-value tasks. This leads to better resource utilization and increased productivity.
What pain points do Priority ERP customers commonly face?
Common pain points include lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, complex order fulfillment, high IT costs, and challenges with legacy systems. Priority ERP addresses these with centralized management, automation, and tailored industry solutions. See more.
How does Priority ERP help with compliance and reporting?
Priority ERP centralizes real-time data, enabling transparent and reliable reporting for compliance, forecasting, and budget control. The system supports regulatory requirements and provides tools for audit trails and documentation.
How does Priority ERP support customer experience and loyalty?
Priority ERP enhances customer experience with centralized customer data, loyalty program management, omnichannel CRM, and advanced promotion engines. These features help businesses deliver personalized service and retain customers.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks a smooth migration path from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and is built for compliance with standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting high costs for SMBs and contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, a long learning curve, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to other retail management and POS solutions?
Unlike generic ERP or POS providers, Priority Retail Management delivers a comprehensive suite for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. This eliminates costly integration and ensures smooth operations across the retail chain.
Recognition, Awards & Customer Proof
What industry recognition has Priority ERP received?
Priority ERP has been recognized as a top 10 global cloud ERP provider in Gartner's Magic Quadrant™ 2025 for Cloud ERP for Product-Centric Enterprises, named a Major Player in IDC's MarketScape for AI-Enabled ERP 2025, and ranked #1 by TEC for SMB ERP solutions in 2025. It also received the "Customer Choice" award from SoftwareSuggest (Winter 2024) and a G2 "High Performer" badge in 2023.
What do customers say about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its intuitive interface and ease of use. On G2, it holds a rating of approximately 4.1/5. Testimonials highlight quick learning curves, efficient daily task management, and minimal reliance on IT teams. See customer reviews.
Which well-known companies use Priority ERP?
Notable customers include Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, and more. These organizations span industries such as manufacturing, retail, healthcare, and technology. See all customers.
Are there published case studies for Priority ERP?
Yes, Priority Software publishes detailed case studies across industries, including manufacturing (Dunlop), retail (Global Brands Gallery), hospitality (TOA Hotel & Spa), and more. These stories showcase measurable improvements in efficiency, growth, and customer satisfaction. Browse case studies.
What performance feedback has Priority ERP received from customers?
Customers report improved management, operational efficiency, and user satisfaction. For example, Merley Paper Converters highlighted the system's ease of use, while Cyberint noted Priority ERP is much simpler to operate than other solutions. Read Merley case study.
Technical Requirements & Support
Does Priority ERP provide an open API for integrations?
Yes, Priority ERP offers an open API, enabling seamless integration with third-party applications and custom solutions. This allows businesses to tailor their systems to specific operational needs. Learn more about the Open API.
What types of integrations are available for hospitality and retail?
Priority ERP integrates with leading hospitality and retail platforms, including Webhotelier, Ving Card, Verifone, SAP, Salto, Sabre, RoomPriceGenie, and more. Over 150 plug & play connectors are available, supporting payments, channel management, digital access, and customer experience. See all integrations.
Is support available for Priority ERP customers?
Yes, Priority Software offers comprehensive support, including onboarding, training, technical assistance, and ongoing customer service. Customers can access resources online or contact support directly. Get support.
Where can I find more resources and documentation about Priority ERP?
Priority Software provides a wide range of resources, including articles, brochures, webinars, videos, and FAQs. Technical documentation and case studies are also available online. Explore resources.
How can I request a demo of Priority ERP?
You can book a personalized demo of Priority ERP directly from the website. A product expert will guide you through the system's features and answer your specific questions. Book a demo.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
