Frequently Asked Questions
Features & Capabilities
What features does Priority Retail Management offer for duty-free stores?
Priority Retail Management provides dynamic applications for POS (Point of Sale), self-service kiosks, and full integration with inventory management systems. It supports multi-currency payments, automatic tax calculations, compliance with personal import restrictions, and targeted marketing campaigns such as cross-selling, upselling, personalized discounts, and exclusive promotions. These features help maximize customer loyalty and store profitability. Source
How does Priority support omnichannel retail experiences?
Priority's advanced headless commerce engine enables duty-free stores to deliver seamless omnichannel shopping experiences. It automatically synchronizes pricing, promotions, and loyalty points across all interfaces, including mobile apps, self-service kiosks, online stores, and in-store POS. This ensures consistent information and service for customers at every touchpoint. Source
What inventory management capabilities does Priority provide for duty-free retailers?
Priority offers comprehensive inventory management, providing real-time visibility across departments and warehouses. It automates replenishment orders, reduces operational costs by preventing stockouts and overstocks, and generates detailed inventory reports. The system streamlines catalog management, supports matrix catalogs for items with multiple attributes (such as size, color, or lens type), and enables efficient purchase order creation and inventory tracking. Source
Does Priority support customer loyalty programs for duty-free stores?
Yes, Priority enables the launch and management of multi-channel loyalty programs and special promotions. The loyalty management system streamlines customer segmentation based on purchasing habits and helps implement marketing strategies with personalized benefits, exclusive discounts, and special offers to increase average customer spend. Source
What advanced analytics and reporting tools are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, allowing retailers to gain actionable insights for better decision-making. These analytics help optimize inventory, sales, and marketing strategies, and support real-time visibility across operations. Source
Use Cases & Benefits
Who can benefit from Priority Retail Management for duty-free stores?
Priority Retail Management is ideal for duty-free retailers seeking unified operations, efficient inventory control, omnichannel commerce, and advanced customer loyalty management. It is also suitable for businesses with diverse product catalogs, such as apparel, jewelry, and eyewear, that require matrix catalog capabilities and streamlined inventory processes. Source
What business impact can duty-free retailers expect from using Priority?
Duty-free retailers using Priority can expect improved operational efficiency, reduced manual errors, optimized inventory levels, and increased customer loyalty. The platform enables streamlined workflows, actionable analytics, and automation, resulting in higher profitability and better customer experiences. Source
What problems does Priority solve for duty-free retailers?
Priority addresses common pain points such as poor quality control, lack of data flow, inefficient inventory management, manual processes, fragmented data, and complex order fulfillment. It centralizes real-time data, automates workflows, and provides end-to-end order fulfillment capabilities, helping retailers overcome operational inefficiencies and deliver superior customer experiences. Source
Competition & Comparison
How does Priority Retail Management compare to other ERP and retail management solutions?
Priority Retail Management stands out by offering an end-to-end modular solution that unifies ERP, retail management, unified commerce, and POS on a single platform. Unlike competitors that require multiple systems and complex integrations, Priority ensures seamless workflows, centralized data, and scalability for high-volume transactions. It provides retail-specific strengths such as centralized inventory management, omnichannel order fulfillment, loyalty program support, and advanced promotion engines. Source
Why should duty-free retailers choose Priority over competitors?
Duty-free retailers should choose Priority for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, and built-in automation. Priority is recognized by leading analysts like Gartner and IDC and trusted by major companies such as Toyota, Flex, and Teva. These advantages ensure efficiency, adaptability, and long-term value for retailers. Source
Implementation & Ease of Use
How long does it take to implement Priority Retail Management?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take between 1-6 months. Priority offers professional services for configuration, data migration, and training, ensuring a smooth onboarding process. Source
How easy is it to use Priority Retail Management?
Priority is known for its user-friendly design and intuitive interface. Customers report that the platform is highly customizable, easy to operate, and reliable. Testimonials highlight the ease of automating processes and the simplicity of understanding and using the system, even compared to leading ERP providers. Source
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services for configuration and training, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside of work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is handled by experienced personnel, with fault remediation for the latest and second latest software versions. Source
Customer Proof & Success Stories
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to operate than other leading ERP solutions. Martyn Young (Cherwell Laboratories) highlighted Priority's close match to business needs and strong support. Source
Who are some of Priority's notable customers?
Priority is trusted by leading companies across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .
