Frequently Asked Questions
Features & Capabilities
What is Priority's eCommerce solution and how does it work?
Priority's eCommerce solution bridges the gap between online and offline retail by connecting your online sales channels with physical stores. It ensures customers receive a consistent shopping experience, including unified promotions and real-time inventory information, regardless of where they shop. The system offers two integration modes: OneCore Full Cart mode, where Priority manages all business data and calculations, and OneCore Data mode, where the eCommerce platform handles calculations before syncing with Priority. Learn more.
What integration options does Priority offer for eCommerce management?
Priority offers two main integration options for eCommerce management: OneCore Full Cart mode, where all business data (prices, items, inventory, loyalty programs, promotions, etc.) is managed centrally in Priority and all sales channels—including online stores—are continuously updated; and OneCore Data mode, where the eCommerce platform manages calculations and sends order data to Priority for processing and reporting. This flexibility allows retailers to choose the integration that best fits their operational needs. Learn more.
Does Priority support integration with popular eCommerce platforms like Adobe Commerce (Magento)?
Yes, Priority offers advanced integration with Adobe Commerce (Magento), one of the most popular open and flexible eCommerce platforms globally. This integration allows businesses to synchronize their online shopping carts with other sales channels and leverage Priority's robust commerce management capabilities. Learn more.
What are the key features that set Priority apart from other eCommerce and retail management solutions?
Priority stands out with its modular, all-in-one solution that eliminates complex integrations, centralized data repository (single source of truth), cloud-based scalability, no-code customizations, advanced analytics, built-in automation, and industry-specific features for retail, manufacturing, healthcare, and hospitality. These capabilities ensure seamless workflows, real-time insights, and adaptability as your business grows. Source.
Pain Points & Solutions
What common retail and eCommerce challenges does Priority solve?
Priority addresses challenges such as poor quality control, lack of real-time data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, and operational inefficiencies. Its centralized platform automates workflows, optimizes inventory, and ensures consistent customer experiences across all channels. Source.
How does Priority improve the customer experience in omnichannel retail?
Priority ensures customers receive a unified shopping experience by synchronizing promotions, loyalty programs, and inventory information across online and physical stores. This consistency builds trust and satisfaction, regardless of where customers choose to shop. Source.
Use Cases & Benefits
Who can benefit from Priority's eCommerce and retail management solutions?
Priority is ideal for retailers seeking to unify their online and offline operations, streamline inventory and order management, and deliver consistent customer experiences. It is also well-suited for businesses in manufacturing, healthcare, and hospitality that require industry-specific features and scalable, future-proof solutions. Source.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making through advanced analytics, and long-term adaptability. Priority's automation and centralized data help businesses scale, innovate, and deliver superior customer service. Source.
Competition & Comparison
How does Priority compare to other retail management and eCommerce solutions?
Priority offers an end-to-end modular solution that unifies ERP, retail management, unified commerce, and POS on a single platform. Unlike competitors that require multiple systems and integrations, Priority ensures seamless workflows, centralized data, and scalability. Its retail-specific strengths include centralized inventory management, omnichannel order fulfillment, loyalty program support, and advanced promotion engines. Source.
Why should a customer choose Priority over alternatives?
Customers choose Priority for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. Priority is recognized by leading analysts like Gartner and IDC and trusted by companies such as Toyota, Flex, and Teva. Source.
Implementation & Support
How long does it take to implement Priority and how easy is it to get started?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows or multi-site setups typically take 1-6 months. Priority provides professional services, including configuration, data migration, and training, as well as self-service resources like Priority Xpert for a smooth onboarding process. Source.
What support and customer service does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources and professional services are also available. Source.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside of work hours, and upgrades are tested before deployment. On-premises customers manage their own updates. Troubleshooting and fault remediation are available for the latest software versions, with extended support offered for an additional fee. Source.
Customer Proof & Success Stories
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. For example, Allan Dyson of Merley Paper Converters noted full process automation and ease of use, while Tomer Lebel of Cyberint found Priority much simpler than other leading ERP solutions. Read more testimonials.
Who are some of Priority's notable customers?
Priority is trusted by leading brands across retail and ERP, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See customer stories.
Are there real-world examples of business impact from Priority's eCommerce solution?
Yes. Aviad Tzabari, CEO of Saar Initiatives, credits Priority with enabling simple connections between branches and the online store, significantly improving customer satisfaction. Bezalel, CEO of Kiwi Israel, highlights Priority as a key growth driver, centralizing all sales activities and streamlining business operations. Read Saar's story | Read Kiwi's story.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
