Frequently Asked Questions

Support & Implementation

What is Priority Xpert and how does it support Priority ERP users?

Priority Xpert is the dedicated support center for Priority ERP users, partners, and customers. It provides easy access to open support tickets, order management, a comprehensive knowledge base, step-by-step video guides, and professional services. Whether you need to open a support request or explore self-service resources, Priority Xpert helps you quickly find the answers and assistance you need. Learn more.

How can I open a technical support request for Priority ERP?

You can open a technical support request for Priority ERP directly through the Priority Xpert portal. This allows you to submit issues, track their status, and receive timely assistance from the support team. Open a support request.

What resources are available for self-service support?

Priority Xpert offers a knowledge base with answers to common questions, important product updates, and step-by-step video tutorials. These resources empower users to resolve issues independently and stay informed about new features and system changes. Access the knowledge base.

How can I get help with Priority ERP implementation?

If you need assistance with implementing your Priority ERP system, you can connect with Priority's professional implementation services team. They provide expert guidance to ensure a smooth onboarding and optimal utilization of the software. Meet the team.

Where can I find video tutorials for Priority ERP features?

You can watch instructional videos and feature update guides on the Priority Xpert TV section. These videos help users understand new functionalities and get the most out of their ERP system. Watch tutorials.

How do I purchase new licenses, modules, or services for Priority ERP?

You can purchase new systems, add licenses, modules, companies, and order a variety of IT services through the Priority online shop. Visit the shop.

How can I contact Priority Software support via WhatsApp?

You can reach Priority Software support through WhatsApp at +972-53-5400005 for quick assistance with your questions.

What types of support requests can I submit through the Priority Xpert portal?

You can submit technical support requests, order management requests, service center requests (for billing, contact details, and general questions), and requests for implementation services through the Priority Xpert portal.

How do I access the Priority ERP knowledge base?

The knowledge base is accessible via the Priority Xpert portal, providing answers to frequently asked questions and important updates about ERP products. Access the knowledge base.

Where can I find documentation for Priority ERP?

Priority Software provides comprehensive technical documentation for its ERP solutions, including details on features, industries, and supported products. Visit Priority's ERP documentation page for more information.

Features & Capabilities

What products and solutions does Priority Software offer?

Priority Software offers a range of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. These solutions are designed for various industries and business sizes, providing tools to streamline operations, enhance customer experiences, and support growth. Learn more about ERP.

What are the key features of Priority ERP?

Priority ERP features include a user-friendly interface, modular architecture, no-code customizations, advanced analytics, automation, industry-specific modules, and seamless integration capabilities. It supports real-time data access, centralized management, and scalability for growing businesses. Explore features.

Does Priority Software offer an open API for integrations?

Yes, Priority Software provides an Open API that enables seamless integration with third-party applications. This allows businesses to tailor their systems and automate workflows according to their specific needs. Learn more about the Open API.

What types of integrations are available with Priority Software?

Priority Software offers over 150 plug & play connectors, RESTful API access, ODBC drivers, SFTP file integration, and embedded integrations. Key integrations include hospitality marketplace partners (e.g., Webhotelier, Ving Card, Verifone, SAP), Optima Marketplace partners, and general ERP integration options. See the full list.

How does Priority Software help automate business processes?

Priority Software includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. No-code customization tools allow businesses to adapt workflows and layouts without IT support.

What analytics and reporting capabilities does Priority ERP provide?

Priority ERP offers hundreds of pre-defined reports, no-code reporting tools, and advanced analytics. These features provide actionable insights for better decision-making and help businesses monitor performance across departments.

Is Priority ERP suitable for multi-company operations?

Yes, Priority ERP supports true multi-company operations, including automatic inter-company processes, making it ideal for organizations managing multiple entities.

What industries does Priority Software serve?

Priority Software serves a wide range of industries, including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, services, hospitality, and education. Solutions are tailored to meet the unique needs of each sector. See industry solutions.

Can Priority ERP be customized without coding?

Yes, Priority ERP allows for no-code customizations, enabling users to adjust field names, screen layouts, and workflows without IT support. This flexibility helps businesses adapt quickly to changing requirements.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks a smooth migration path from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, and a long learning curve. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority Retail Management compare to other ERP competitors?

Many ERP competitors offer generic, industry-agnostic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Optima compare to Oracle Hospitality OPERA?

Oracle Hospitality OPERA is costly, complex, and has slow technical support. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

Why should a customer choose Priority Software over competitors?

Priority Software stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. Trusted by companies like Toyota, Flex, and Teva, Priority delivers efficiency, adaptability, and long-term value. Learn more.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to Sage X3?

Sage X3 focuses on accounting and requires coding for customizations. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a diverse range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology.

What core business problems does Priority Software solve?

Priority Software addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes management, automates workflows, and provides real-time insights for better decision-making.

How does Priority Software help retail businesses?

Priority Software helps retail businesses by providing real-time insights, improving operational efficiency, reducing inventory inaccuracies, and delivering a unified customer experience across sales channels. It supports centralized inventory management, omnichannel order fulfillment, and advanced promotion engines.

What pain points does Priority Software address for IT managers?

Priority Software addresses IT managers' pain points by replacing costly-to-maintain legacy systems, simplifying integrations, enabling easy introduction of new capabilities, and reducing IT overhead through cloud-based, scalable solutions.

How does Priority Software improve customer experience?

Priority Software enhances customer experience by centralizing customer data, supporting loyalty programs, and providing efficient promotion engines. This enables businesses to deliver consistent, personalized service across all channels.

What are some real-world success stories of Priority Software customers?

Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in workflow efficiency, order volume, data accuracy, and customer satisfaction. Read case studies.

How does Priority Software help with compliance and regulatory requirements?

Priority ERP ensures compliance with major regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries like healthcare and pharmaceuticals.

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight its efficiency, ease of learning, and the ability for employees to manage daily tasks without heavy reliance on IT teams. Priority ERP has a rating of approximately 4.1/5 on G2. See testimonials.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based solutions are designed to scale with your business, supporting high-volume transactions and enabling continuous innovation without the need for complex on-premises infrastructure.

Product Information

What is Priority Software?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves over 75,000 companies in 70 countries, offering ERP, retail, hospitality, and school management systems. Learn more.

What is Priority ERP?

Priority ERP is a comprehensive, agile, and scalable cloud-ERP platform tailored to various industries. It enables organizations to streamline operations, accelerate growth, and gain real-time access to business data and insights. Discover Priority ERP.

What is Priority Retail Management?

Priority Retail Management is a modular, end-to-end ERP, POS, and unified commerce solution designed for retail chains. It enhances customer experiences, streamlines operations, and supports omnichannel retail environments. Learn more.

What is Priority Hospitality Management?

Priority Hospitality Management is an all-in-one, guest-centric Property Management System (PMS) that covers all needs for advanced hotel management, including reservations, guest services, and integrations with hospitality partners. Explore Hospitality Management.

What is Priority School Management?

Priority School Management platforms are designed to help educational institutions manage operations, student and parent feedback, and teacher engagement effectively. Learn more.

Who are some of Priority Software's notable customers?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, and many more across retail, manufacturing, healthcare, and technology sectors. See customer stories.

How is Priority Software recognized in the industry?

Priority Software has been recognized by leading analysts such as Gartner and IDC, and is trusted by global brands. It is consistently featured in industry reports and has received positive customer ratings, including a 4.1/5 on G2 for Priority ERP.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

מרכז תמיכה

Priority Xpert

כאן אפשר למצוא מידע חשוב ומעודכן על מוצרי פריוריטי ERP

מרכז התמיכה של ERP

Priority Xpert הוא מרכז התמיכה שלך לכל מה שקשור ל-Priority ERP. האתר נועד לשרת לקוחות, שותפים ומשתמשי ERP, ומספק גישה נוחה לפניות תמיכה פתוחות, הזמנות, מאגר הידע שלנו, מדריכי וידאו שלב אחר שלב, ושירותים מקצועיים. בין אם אתה מעוניין לפתוח פנייה לתמיכה או לחקור מקורות מידע לשירות עצמי — Priority Xpert יעזור לך למצוא את התשובות והעזרה שאתה צריך, בקלות ובמהירות.

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תמיכה טכנית

ERP פתיחת בקשה לתמיכה טכנית עבור פריוריטי.

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מכרז שירות דיגיטלי

פתיחת בקשה לטיפול בהזמנות קיימות וחדשות עבור לקוחות או שותפים חדשים וקיימים.

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חנות מקוונת

IT רכישת מערכת חדשה, הוספת רישיונות, מודולים וחברות, והזמנת מגוון שירותי.

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מאגר ידע

מציאת תשובות לשאלות וקבלת עדכונים חשובים לגבי מוצרי ה-ERP שלנו.

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סרטוני הדרכה

צפייה בסרטוני הדרכה וסרטוני הנחיות לגבי תכונות חדשות ועדכוני מערכת.

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שרותי הטמעה ויישום

זקוק לעזרה בהטמעת מערכת ה-ERP Priority שלך?

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וואטסאפ

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