Frequently Asked Questions
Features & Capabilities
What is Optima Anywhere and how does it help hotel management?
Optima Anywhere is a suite of mobile applications from Priority designed to give hotel managers and staff full operational control from anywhere, at any time. It enables easy management of reservations, guest requests, work schedules, and maintenance tasks through an intuitive interface. The platform supports real-time updates, visual aids for task management, and seamless status tracking of rooms, ensuring efficient and error-free hotel operations directly from mobile devices.
Source: Optima Anywhere Product Page
What are the main features of Optima Anywhere?
Optima Anywhere offers:
- Seamless integration with existing Optima hotel management systems.
- Real-time dashboards and data analytics for performance tracking.
- Customizable alerts and notifications for critical events and tasks.
- Full mobile control over hotel operations, including room status, guest requests, and staff assignments.
- Visual aids for task management and easy reassignment of tasks.
These features enable hotel managers to make informed decisions and maintain operational efficiency from any location.
Source: Optima Anywhere Product Page
How does Optima Service Center Anywhere (OSCAR) improve hotel operations?
Optima Service Center Anywhere (OSCAR) allows managers and staff to receive updates and act as needed from any location. It supports the creation and management of new service requests, real-time status updates for tasks and rooms, and easy attachment of visual aids for clarification. Tasks can be reassigned quickly, and room statuses are updated instantly, ensuring smooth and error-free operations via mobile devices.
Source: Optima Anywhere Product Page
How does the Hotel Manager app support decision-making?
The Hotel Manager app provides real-time access to critical performance metrics for hotel chains or individual hotels. It delivers insights into occupancy rates, VIP guest status, and allows dynamic updates to pricing and revenue levels. The app's comprehensive data visualization helps managers make informed decisions to maximize profitability.
Source: Optima Anywhere Product Page
How does Mobile Reception enhance guest experience?
Mobile Reception enables staff to deliver exceptional check-in and check-out experiences from anywhere in the hotel. It provides access to important guest information, including VIP status and loyalty points, allowing personalized service. Guests can easily fill out forms, and integrated payment processing with pre-authorization ensures a smooth and efficient check-in/out process, increasing guest satisfaction.
Source: Optima Anywhere Product Page
Use Cases & Benefits
Who can benefit from Optima Anywhere?
Optima Anywhere is ideal for hotel managers, operations leaders, and staff who need to manage hotel operations remotely or on-the-go. It is suitable for independent hotels, hotel chains, resorts, and boutique properties seeking to improve operational efficiency, guest experience, and real-time decision-making.
Source: Optima Anywhere Product Page
What business impact can hotels expect from using Optima Anywhere?
Hotels using Optima Anywhere can expect improved operational efficiency, reduced manual errors, enhanced guest satisfaction, and better decision-making through real-time data and analytics. The platform's automation and mobile capabilities help streamline workflows, optimize resource utilization, and maximize profitability.
Source: Optima Anywhere Product Page
Pain Points & Solutions
What common operational challenges does Optima Anywhere solve for hotels?
Optima Anywhere addresses challenges such as:
- Lack of real-time visibility into hotel operations.
- Inefficient manual processes for managing guest requests and room status.
- Difficulty in coordinating staff and updating task statuses remotely.
- Fragmented data across systems, leading to inconsistent information.
- Poor guest experience due to slow check-in/out and lack of personalized service.
The platform's mobile apps, automation, and centralized data help solve these issues, ensuring smooth operations and higher guest satisfaction.
Source: Optima Anywhere Product Page, About Priority
Competition & Comparison
How does Priority Optima Anywhere compare to Oracle Hospitality OPERA?
Oracle Hospitality OPERA is known for its complexity, high cost (especially for smaller properties), slow technical support, limited customization, and integration challenges. In contrast, Priority Optima Anywhere is scalable, cost-effective, and features an intuitive interface for efficient workflows. It offers responsive support, flexible customization, and an open architecture with a broad Marketplace for seamless real-time integrations.
Source: Company Knowledge Base
How does Priority Optima Anywhere compare to Cloudbeds?
Cloudbeds is hotel-centric but may lack depth for complex operations without multiple add-ons, and can have inconsistent support or billing issues. Priority Optima Anywhere serves all hospitality types with a comprehensive suite, reducing reliance on integrations. It offers a robust all-in-one platform, reliable support with streamlined billing, and a user-friendly, intuitive design.
Source: Company Knowledge Base
How does Priority Optima Anywhere compare to Mews?
Mews can require significant training, has a cluttered interface, an unintuitive booking engine, unresponsive support, and limitations in payment handling for complex stays. Priority Optima Anywhere is designed for quick adoption and efficient staff workflows, with a clean, user-friendly interface and smooth booking experience. It prioritizes responsive support and provides flexible, reliable payment processing.
Source: Company Knowledge Base
How does Priority Optima Anywhere compare to Protel?
Protel is reported to have a steep learning curve, slow customer support, limited native integrations, an outdated mobile app, and high implementation costs. Priority Optima Anywhere delivers an intuitive interface that’s easy to learn, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. It also ensures efficient implementation with transparent, competitive pricing.
Source: Company Knowledge Base
Implementation & Support
How long does it take to implement Optima Anywhere and how easy is it to start?
Implementation times for Priority solutions vary:
- Industry-specific off-the-shelf solutions can be deployed within a few weeks.
- Tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months.
Priority provides professional services for configuration, data migration, and training, as well as self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools) to ensure a smooth onboarding process.
Source: Professional Implementation Services
What customer service and support are available after purchasing Optima Anywhere?
Priority offers comprehensive post-purchase support, including:
- Troubleshooting and fault remediation for the latest software versions.
- System optimization and assistance with updates or customizations.
- Access to Priority Xpert (knowledge base, video tutorials, and self-service tools).
- Professional services for configuration, data migration, and tailored training.
- Multilingual support resources and direct contact options.
For more details, visit the Priority Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting for Optima Anywhere?
Priority provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers are responsible for installing updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions available for an additional fee.
Source: Priority Support
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When was this page last updated?
This page wast last updated on 12/12/2025 .
