Frequently Asked Questions
Product Information: Mobile Back Office
What is the Mobile Back Office application from Priority?
The Mobile Back Office (MBO) application by Priority is a dedicated, user-friendly mobile solution designed for store owners and staff. It enables users to receive and release inventory items from any location within the store, regardless of the POS terminal's location. This flexibility allows for efficient, on-the-go inventory management, saving valuable time and improving operational efficiency. Download the brochure.
What are the main features of the Mobile Back Office application?
The Mobile Back Office app offers:
- Installation on dedicated mobile devices or any iOS/Android smartphone with built-in scanning capabilities.
- Effortless receiving and releasing of goods from any location in the store.
- Easy inventory management across multiple locations, including transfer warehouses.
- Quick visibility into inventory location and availability.
- Accurate inventory counting for up-to-date records.
- Reliable cellular communication, eliminating the need for in-store wireless networks.
How does the Mobile Back Office app improve inventory management?
The app allows users to manage inventory on the move, eliminating manual processes and the need to be at the main POS terminal. It streamlines receiving, releasing, and transferring items, supports barcode scanning for efficient tracking, and ensures accurate inventory records. This leads to time savings and improved operational efficiency.
How does the Mobile Back Office app ensure accurate inventory control?
Users can quickly and accurately receive inventory from suppliers or other stores and scan barcodes for efficient tracking at any point in the store. The app enables comparison between received items and delivery or purchase orders, minimizing errors and ensuring precise inventory records.
How does the Mobile Back Office app support inventory control during store hours?
The app helps maintain organized inventory and prevents clutter on the shop floor during business hours. It enables easy inventory management and availability checks by scanning barcodes anywhere in the store or warehouse, without needing to access the main POS terminal.
Features & Capabilities
What key capabilities does Priority offer for retail inventory management?
Priority provides:
- Efficient tracking and scanning of inventory items via mobile devices.
- Real-time visibility and traceability across products and processes.
- Automation of manual workflows, reducing errors and boosting productivity.
- Centralized data for accurate reporting and forecasting.
- Industry-specific features tailored for retail, including omnichannel order fulfillment and advanced promotion engines.
Source: About Priority
How does Priority help solve common retail management pain points?
Priority addresses:
- Poor quality control with real-time traceability and visibility.
- Lack of data flow by centralizing real-time data for transparency and reliable reporting.
- Poor inventory management through optimized levels, improved forecasting, and efficient supply chain processes.
- Manual processes by automating workflows and reducing errors.
- Fragmented data by maintaining a single source of truth across departments.
Source: manual
Does Priority support barcode scanning for inventory control?
Yes, Priority's Mobile Back Office app enables users to scan barcodes using their mobile device or a dedicated scanner, allowing for easy registration and availability checks of inventory items.
Use Cases & Benefits
Who can benefit from using Priority's Mobile Back Office app?
Store owners and retail staff seeking efficient, flexible, and accurate inventory management can benefit from Priority's Mobile Back Office app. It is especially useful for businesses with multiple locations or those needing real-time inventory visibility and control.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced manual errors, improved decision-making through advanced analytics, and long-term adaptability with scalable cloud-based solutions. These benefits help businesses grow and adapt to changing market needs. Source: About Priority
What feedback have customers given about Priority's ease of use?
Customers have praised Priority for its flexibility, high customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to understand and operate compared to other ERP solutions. Source: Customer Case Studies
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors often offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain.
Implementation & Support
How long does it take to implement Priority solutions?
Implementation times vary:
- Industry-specific off-the-shelf solutions: typically within a few weeks.
- Tailored workflows, multi-site setups, or legacy data migration: usually 1-6 months.
Professional services include configuration, data migration, and training. Source: Professional Implementation Services
What support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Multilingual support resources are available on the support page. Source: Priority Support
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. Extended support is available for an additional fee. Source: Priority Support
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source: manual
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by notable companies including Toyota, Flex, and Teva. Source: About Priority
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When was this page last updated?
This page wast last updated on 12/12/2025 .