Frequently Asked Questions
Product Information & Use Cases
What is Priority and what does it offer?
Priority is a modular, all-in-one ERP and retail management solution designed to streamline business operations, automate manual processes, and provide centralized visibility across departments. It offers industry-specific features for retail, manufacturing, healthcare, and hospitality, including ERP, POS, inventory management, CRM, and more. Priority enables businesses to manage multi-location operations efficiently and supports both cloud and on-premises deployments. Learn more.
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and the risks of end-of-life software. It serves businesses in retail, manufacturing, healthcare, hospitality, and more, providing scalable, future-proof solutions for streamlining operations and improving efficiency. See Priority ERP Overview.
What problems does Priority solve for businesses?
Priority addresses core business challenges such as poor quality control, lack of real-time data flow, inefficient inventory management, outdated or end-of-life ERP systems, excessive manual processes, fragmented data, and complex order fulfillment. It automates workflows, centralizes data, and provides actionable analytics, enabling businesses to improve operational efficiency, reduce errors, and enhance customer experience. Source.
Features & Capabilities
What are the key features and capabilities of Priority?
Priority offers integration simplicity, no-code customizations, advanced analytics, industry-specific modules, built-in automation, and cloud-based scalability. Businesses can easily adjust workflows and layouts without IT support, access hundreds of pre-defined reports, and benefit from tailored functionalities for retail, manufacturing, healthcare, and hospitality. Automation and AI recommendations further improve operational efficiency. Source.
Does Priority support multi-location and omnichannel retail operations?
Yes, Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. It includes centralized inventory management, true omnichannel order fulfillment, and advanced POS solutions. Learn more.
How does Priority enable automation and reporting?
Priority automates manual processes through built-in workflows and AI recommendations. It provides hundreds of pre-defined reports and no-code reporting tools, allowing businesses to generate custom analytics and actionable insights for better decision-making. This automation reduces errors and frees employees for strategic tasks. Source.
Implementation & Ease of Use
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority provides professional services, configuration, data migration, and training to ensure a smooth process. Source.
How easy is Priority to use?
Priority is recognized for its intuitive interface and user-friendly design. Customers report that the platform is highly customizable, easy to operate, and simplifies complex tasks. For example, Cowtown automated manual processes and improved reporting, while other customers highlight the ease of use compared to leading ERP providers. See testimonials.
Support & Maintenance
What support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Support details.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions at an additional fee. Learn more.
Customer Proof & Success Stories
What feedback have customers shared about Priority?
Customers consistently praise Priority for its flexibility, ease of use, and high level of support. For example, Cowtown automated manual processes and improved reporting, while Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) highlight the intuitive interface and simplicity compared to other ERP solutions. Read more case studies.
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See customer stories.
Competition & Comparison
How does Priority compare to other ERP and retail management solutions?
Priority stands out for its integration simplicity, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors that require complex integrations or heavy coding, Priority offers a modular, all-in-one platform with centralized data and automation. It is recognized by Gartner and IDC and trusted by major brands. For detailed comparisons with Microsoft Navision, Acumatica, Dynamics 365, SAP Business One, Sage X3, NetSuite, Business Central, Odoo, and retail/hospitality competitors, see the full FAQ above and About Priority.
Why should a customer choose Priority over alternatives?
Priority offers a modular, all-in-one solution with seamless workflows, centralized data, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by leading analysts and trusted by notable companies, making it a preferred choice for efficiency, adaptability, and long-term value. Source.
Business Impact
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's automation, analytics, and centralized data help businesses streamline processes, minimize errors, and focus on strategic growth. Source.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .
