Frequently Asked Questions
Product Information & Use Cases
What is Priority and how does it help businesses like Kiwi?
Priority is a comprehensive ERP and retail management solution that enables businesses to unify all operational processes under a single, advanced platform. For Kiwi, Priority provided a centralized system to manage production, supply chain, loyalty programs, omnichannel commerce, and inventory across 175 stores. This helped Kiwi automate warehouse operations, optimize inventory, and support rapid expansion, including international growth. Read the Kiwi case study (June 2023).
What industries does Priority support?
Priority offers tailored solutions for industries including retail, manufacturing, healthcare, hospitality, construction, agriculture, financial services, electronics, and more. Its modular approach ensures that each industry receives functionalities designed for its unique needs. See full industry list.
Who can benefit from Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking scalable, future-proof ERP solutions. It is especially suited for businesses looking to avoid risks associated with legacy or end-of-life software and those needing efficient, adaptable systems for growth. Learn more about Priority ERP.
Features & Capabilities
What are the key features of Priority?
Priority offers integration simplicity, no-code customizations, advanced analytics, industry-specific modules, automation, scalability, and centralized data management. These features enable businesses to streamline workflows, automate processes, and gain actionable insights for better decision-making. About Priority.
Does Priority support omnichannel retail and POS management?
Yes, Priority provides comprehensive retail management capabilities, including head office controls, POS, omnichannel commerce, loyalty programs, and advanced promotion engines. These features are natively integrated, eliminating the need for costly third-party integrations and ensuring smooth operations across all retail channels. Retail Management Overview.
How does Priority help with inventory and warehouse management?
Priority offers advanced inventory and warehouse management modules, including item sorting, automated receiving, storage, and distribution processes. For Kiwi, these capabilities enabled automation of warehouse operations, accurate demand forecasting, and significant cost savings by reducing manual labor and optimizing inventory levels. Kiwi Case Study.
Can Priority be customized for unique business needs?
Yes, Priority supports no-code customizations, allowing businesses to adjust field names, screen layouts, and workflows without IT support. This flexibility enables rapid adaptation to changing requirements and industry-specific needs. About Priority.
Pain Points & Business Impact
What problems does Priority solve for retail and enterprise customers?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Its centralized platform and automation capabilities help businesses achieve transparency, efficiency, and growth. Learn more.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Kiwi, for example, achieved significant profitability growth, automated procurement, reduced manual labor, and prepared for international expansion and IPO. Kiwi Case Study.
Competition & Comparison
How does Priority compare to other ERP and retail management solutions?
Priority stands out by offering a modular, all-in-one solution with integration simplicity, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors that require complex integrations or lack specialized retail capabilities, Priority delivers end-to-end management for retail, ERP, and unified commerce natively. It is recognized by Gartner and IDC and trusted by leading brands such as Toyota, Flex, and Teva. About Priority.
Why should a customer choose Priority over alternatives?
Customers choose Priority for its ease of integration, centralized data, cloud scalability, no-code customizations, actionable analytics, automation, and industry-specific modules. Priority is also recognized by leading analysts and trusted by global brands, ensuring reliability and long-term value. Learn more.
Implementation & Support
How long does it take to implement Priority and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within weeks, while tailored workflows or multi-site setups typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, plus self-service resources like Priority Xpert for a smooth onboarding experience. Professional Implementation Services.
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Multilingual support resources and professional services are available for configuration, migration, and training. Priority Support.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest versions, with extended support for older versions at an additional fee. Support Details.
Customer Proof & Success Stories
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. Read more testimonials.
Who are some of Priority's notable customers?
Priority is trusted by leading brands across retail and enterprise, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See case studies.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .
