Frequently Asked Questions
Product Information & Implementation
What is Priority ERP and how did SMI Group use it?
Priority ERP is a comprehensive enterprise resource planning solution designed to centralize and streamline business operations. SMI Group implemented Priority ERP to unify all company departments into a single database, enabling efficient inventory management and uninterrupted production. The solution included full manufacturing, financial management, CRM, and project management modules tailored to SMI's needs, especially for defense sector clients. Read the full SMI Group case study.
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, plus self-service resources like Priority Xpert for a smooth onboarding process. Learn more about implementation.
Features & Capabilities
What key features does Priority ERP offer?
Priority ERP provides integration simplicity, no-code customizations, advanced analytics, industry-specific modules (manufacturing, retail, healthcare, hospitality), automation, scalability, and a single source of truth for all business data. These features enable businesses to streamline operations, improve decision-making, and adapt quickly to changing needs. Learn more about Priority's features.
How does Priority ERP support manufacturing companies?
Priority ERP includes a full manufacturing module that enables efficient inventory management, production planning, and real-time visibility across processes. SMI Group leveraged these capabilities to ensure smooth operations and meet the demands of high-reliability sectors like defense and energy. The system also supports custom project management for specialized client needs. Explore manufacturing solutions.
Does Priority ERP offer customizations for unique business needs?
Yes, Priority ERP supports no-code customizations, allowing businesses to tailor field names, screen layouts, and workflows without IT support. SMI Group benefited from personalized functionality to address its specific requirements, saving time and costs while optimizing processes.
Use Cases & Business Impact
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. For example, SMI Group doubled its user adoption, unified all departments into a central database, and streamlined production and inventory management. Priority ERP's automation and analytics drive measurable improvements in productivity and customer satisfaction. See more customer stories.
What core problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and industry-specific modules to solve these challenges. Learn more.
Competition & Comparison
How does Priority ERP compare to other ERP solutions?
Priority ERP stands out for its integration simplicity, no-code customizations, advanced analytics, industry-specific modules, and cloud-based scalability. Unlike competitors, Priority offers a modular all-in-one solution, centralized data, and flexible quarterly commitments with no lock-in. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Read more about Priority's competitive advantages.
Why should a customer choose Priority ERP over alternatives?
Customers should choose Priority ERP for its ease of integration, centralized data, cloud scalability, no-code customizations, advanced analytics, automation, and industry-specific features. Priority is recognized by leading analysts and trusted by major brands, offering efficiency, adaptability, and long-term value. Learn why customers choose Priority.
Customer Proof & Testimonials
What feedback have customers shared about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its flexibility, customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much simpler than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability. Read more customer feedback.
Who are some of Priority's notable customers?
Priority is trusted by leading organizations across industries, including Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. See more customer stories.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, tutorials, self-service tools). Professional services cover configuration, data migration, and training. Multilingual support resources are available online. Learn more about support.
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP offers automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers manage their own updates. Experienced personnel provide troubleshooting and fault remediation for supported versions. Extended support is available for an additional fee. Read about maintenance and upgrades.
Target Audience & Use Cases
Who is Priority ERP designed for?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking reliable, scalable ERP solutions that avoid extensive customization and risks associated with end-of-life software. It is suitable for businesses in manufacturing, retail, healthcare, hospitality, and more. Learn about Priority ERP's target audience.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
