Frequently Asked Questions
Product Information & Features
What is Priority ERP and how does it help manufacturing companies like SMI Group?
Priority ERP is a comprehensive enterprise resource planning solution designed to streamline operations, enhance customer support, and modernize business processes. For manufacturing companies like SMI Group, Priority ERP integrates all departments within a single database, covering inventory management, CRM, financial management, and project management. This integration enables uninterrupted manufacturing operations, customized functionality for unique market needs, and supports project-based processes required for defense-sector customers. Read the SMI Group case study.
What are the key features included in Priority's Manufacturing ERP suite?
The Priority Manufacturing ERP suite includes integrated modules for CRM, financial management, and project management. It provides single database integration across all business areas, customized functionality for specific market segments, and supports project-based processes. These features enable process streamlining, time and cost savings, and improved operational efficiency. Learn more about Manufacturing ERP.
How does Priority ERP support project-based processes for defense-sector customers?
Priority ERP offers a dedicated Project Management module that delivers the functionality needed to support project-based processes, especially for defense-sector customers. This module enables SMI Group to manage complex projects, track progress, and ensure compliance with industry standards such as ISO 9001:2015 and Ministry of Defence Capability Approval. Learn more about Project Management.
Use Cases & Business Impact
What business impact did SMI Group experience after implementing Priority ERP?
After implementing Priority ERP, SMI Group saw more than double the number of system users, streamlined processes, and customized functionality to meet unique market needs. The integration of all departments within a single database improved operational efficiency and enabled uninterrupted manufacturing operations. SMI also benefited from regular solution upgrades, keeping the company at the forefront of technology. Read the SMI Group case study.
What core problems does Priority ERP solve for manufacturing companies?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment capabilities. Learn more about Priority's impact.
Implementation & Support
How long does it take to implement Priority ERP and how easy is it to get started?
Implementation times for Priority ERP vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, including configuration, data migration, and training, as well as self-service resources like Priority Xpert for a smooth onboarding experience. Learn more about implementation.
What customer service and support does Priority provide after purchase?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. Visit Priority's Support Page.
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside of work hours, and upgrades are tested before deployment. On-premises customers are responsible for installing updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. Learn more about support.
Competition & Differentiation
How does Priority ERP compare to other ERP solutions in the market?
Priority ERP stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. Unlike competitors, Priority offers modular, all-in-one solutions, centralized data, and flexible customization without IT support. Trusted by companies such as Toyota, Flex, and Teva. Learn more about Priority's advantages.
What features differentiate Priority ERP from competitors?
Priority ERP differentiates itself with integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific features, end-to-end order fulfillment, and a single source of truth. These capabilities solve complex business challenges and provide long-term adaptability and value. See full feature list.
Customer Proof & Testimonials
What feedback have customers given about the ease of use of Priority ERP?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority to be the closest match to their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Read more customer stories.
Who are some of Priority's notable customers?
Priority is trusted by leading organizations across industries, including Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. See full customer list.
Target Audience & Use Cases
Who is Priority ERP designed for?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system. It is especially suited for businesses looking to avoid extensive customization and risks associated with end-of-life software. Learn more about Priority ERP.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
