Frequently Asked Questions

Product Information

What is Priority's retail management system for building material, garden equipment, and hardware stores?

Priority's retail management system is a unified, cloud-based platform designed specifically for hardware, building material, and garden equipment retailers. It integrates mobile POS, kiosk applications, inventory management, omnichannel CRM, and analytics to streamline operations, maximize profitability, and enhance customer loyalty. Learn more.

What types of businesses can benefit from Priority's retail management solutions?

Priority's retail management solutions are ideal for hardware stores, building material suppliers, garden equipment retailers, and home improvement chains. The platform supports both single-location stores and multi-location retail chains, catering to the needs of DIY enthusiasts, professional contractors, and industry veterans. Source.

What are the main modules included in Priority's retail management system?

The main modules include mobile POS, kiosk applications, inventory management, replenishment, order management, procurement, customer loyalty management, omnichannel CRM, e-commerce integration, store operations and workforce management, and advanced analytics. Source.

Does Priority offer a customer loyalty management system?

Yes, Priority provides a customer loyalty management system designed to foster lasting relationships in the construction and renovation retail markets. It enables tailored loyalty programs, advanced segmentation, and omnichannel campaigns to drive repeat business and increase customer retention. Learn more.

How does Priority support omnichannel retail management?

Priority's headless commerce engine ensures a seamless, consistent customer journey across all touchpoints, including mobile apps, self-service kiosks, online storefronts, and in-store POS systems. Customers receive real-time pricing, uniform promotions, and loyalty rewards regardless of the shopping channel. Source.

What analytics and reporting capabilities does Priority provide?

Priority offers powerful analytics and reporting tools that allow users to create smart, customized reports using data from various modules. Features include multi-company reporting, advanced grouping, sorting, aggregative calculations, and expression columns, enabling informed, data-driven decision-making. Source.

Can Priority's retail management system be used for multi-location retail chains?

Yes, Priority's retail management system is designed to support both single-location stores and multi-location retail chains, providing centralized control, real-time inventory visibility, and consistent customer experiences across all locations. Source.

Does Priority offer mobile POS and self-service kiosk solutions?

Yes, Priority provides unified mobile POS and self-service kiosk applications that integrate seamlessly with central systems, enabling efficient in-store operations and enhanced customer service. Source.

What is the Priority Market?

The Priority Market is a dedicated marketplace where users can discover and access extended solutions, integrations, and APIs to enhance their Priority system. Visit Priority Market.

Does Priority provide professional and implementation services?

Yes, Priority offers professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Learn more.

Features & Capabilities

How does Priority help hardware retailers manage inventory?

Priority provides real-time, 360-degree inventory visibility, advanced replenishment, and order management tools. These features help retailers optimize stock levels, reduce overstocking, and ensure products are available when and where customers need them. Learn more.

What integrations does Priority support for retail management?

Priority supports over 150 plug-and-play connectors, RESTful APIs, ODBC drivers, and SFTP file integration for seamless connectivity with third-party tools, payment systems, and other business applications. See integrations.

Does Priority offer no-code customization?

Yes, Priority enables businesses to adjust workflows, field names, screen layouts, and reports without IT support, making it highly adaptable to unique business needs. Source.

How does Priority support automation in retail operations?

Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency across retail operations. Source.

What reporting and analytics features are available for hardware retailers?

Priority provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics capabilities, enabling hardware retailers to gain actionable insights and make data-driven decisions. Learn more.

Does Priority support e-commerce integration for hardware stores?

Yes, Priority offers seamless e-commerce integration, enabling hardware stores to unify online and offline sales channels, synchronize inventory, and provide consistent customer experiences. Learn more.

Is there an open API for custom integrations?

Yes, Priority provides an Open API that allows developers to create custom integrations with third-party applications, supporting tailored operational needs. Learn more.

Does Priority provide technical documentation?

Yes, Priority offers comprehensive technical documentation covering features, supported industries, and product capabilities. Access documentation.

Use Cases & Benefits

How does Priority help hardware retailers attract new customers?

Priority enables retailers to customize promotional strategies with personalized discounts and exclusive offers, maximizing profitability and increasing store traffic in the competitive home improvement market. Source.

How does Priority support customer loyalty in hardware retail?

Priority's loyalty management system uses advanced segmentation to offer customized rewards, exclusive discounts, and unique incentives, fostering repeat business and building an engaged community around your brand. Learn more.

What pain points does Priority solve for hardware retailers?

Priority addresses challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It centralizes management, automates workflows, and provides real-time data for better decision-making. Read more.

How does Priority help with order fulfillment in hardware retail?

Priority offers end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows to ensure timely and accurate deliveries. Learn more.

How does Priority improve operational efficiency for hardware retailers?

Priority automates manual processes, centralizes data, and provides actionable analytics, enabling hardware retailers to reduce costs, improve resource utilization, and focus on growth. Source.

How does Priority help hardware retailers transition from outdated systems?

Priority replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better business decisions. Source.

How does Priority address integration complexity for hardware retailers?

Priority's modular, all-in-one solution eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement. Source.

How does Priority support scalability for growing hardware retailers?

Priority's cloud-based platform supports high-volume transactions and scales with your business, ensuring long-term adaptability without the need for costly on-premises IT infrastructure. Source.

Competition & Comparison

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

ERP competitors often provide generic, industry-agnostic solutions lacking specialized retail management features. Priority Retail Management delivers a comprehensive suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These providers focus on retail management and POS but lack full enterprise management functionality, often requiring additional integrations. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations. Source.

Why should hardware retailers choose Priority over other solutions?

Priority stands out for its integration simplicity, no-code customization, advanced analytics, automation, scalability, and industry-specific features. It is recognized by leading analysts and trusted by global brands such as Ace Hardware, ALDO, and Adidas. Learn more.

How does Priority's approach to integration differ from competitors?

Unlike competitors that require complex integrations, Priority offers a modular, all-in-one solution that seamlessly handles workflows across operations and customer engagement, reducing operational risk and IT costs. Source.

What industry recognition has Priority received?

Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by notable companies including Toyota, Flex, and Teva. Learn more.

Customer Success & Proof

What do customers say about Priority's retail management system?

Customers praise Priority for its robust infrastructure, efficiency, and ability to manage business processes effectively. For example, Global Brands Gallery credits Priority with supporting their retail expansion and recommends it for comprehensive retail management. Read the case study.

Are there any long-term customers using Priority for retail management?

Yes, Saar Ltd. has used Priority for over 13 years, citing its end-to-end solution for streamlining logistical and financial processes, connecting chain stores and eCommerce, and enhancing customer satisfaction. Read the case study.

What feedback have customers given about Priority's ease of use?

Customers consistently praise Priority for its user-friendly design and intuitive interface. For example, Allan Dyson of Merley Paper Converters highlights that employees can manage daily tasks without relying on IT teams. Priority ERP has a 4.1/5 rating on G2 for ease of use. Read more.

Can you share more customer success stories?

Yes, Priority features numerous case studies, including Solara Adjustable Patio Covers (improved project turnaround), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), and Cowtown Retail Chain (complete process visibility). See all case studies.

Who are some of Priority's retail customers?

Priority's retail customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. These brands use Priority to manage and grow their retail operations. See more customers.

What is the overall customer satisfaction with Priority?

Priority ERP has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity, effectiveness, and user-configurability for fields, logic, reports, and workflows. Source.

Technical Requirements & Support

What technical support does Priority offer?

Priority provides global support, including onboarding, training, and ongoing assistance to ensure customers maximize the value of their solutions. Learn more.

Is Priority's retail management system cloud-based?

Yes, Priority's retail management system is cloud-based, offering scalability, real-time access, and reduced IT overhead for hardware retailers. Source.

Does Priority support mobile access for retail management?

Yes, Priority offers mobile POS, mobile back office, and workforce mobile applications, enabling staff to manage operations and access data from anywhere. Learn more.

How can I get a demo of Priority's retail management system?

You can schedule a no-obligation demo with a Priority expert to see how the system can streamline your operations. Book a demo.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Building Material, Garden Equipment & Hardware

Craft a smoother hardware retail management strategy

Building Material, Garden Equipment & Hardware

Hammer down sales barriers and welcome new buyers

Advance your hardware store's efficiency with Priority's advanced retail management system (RMS). Our unified mobile point of sale (POS) and kiosk applications ensure seamless integration with your central systems for comprehensive, omnichannel retail management. Gain an accurate, 360 real-time view of your inventory, track prices and sales, and customize your promotional strategy with personalized discounts and exclusive offers that resonate with DIY enthusiasts and professional contractors. Maximize profitability, attract new customers, and increase store traffic and customer loyalty in the highly competitive home improvement market.

Build customer loyalty: Turn casual buyers into loyal brand supporters

Priority's customer loyalty management system is designed to foster lasting customer relationships in construction and renovation retail markets. Craft tailored loyalty programs designed to align precisely with the distinct mindsets and needs of various customer segments within the home improvement sector. Our advanced segmentation logic cleverly categorizes buyers to offer customized rewards, exclusive discounts and unique incentives that appeal to amateur renovators and industry veterans alike. Easily orchestrate omnichannel loyalty campaigns to build an engaged community around your brand, drive frequent visits, and maintain a reliable revenue stream.

Build customer loyalty: Turn casual buyers into loyal brand supporters

Nail it every time: Equip for seamless omnichannel retail

Priority's advanced headless commerce engine is designed to ensure a seamless, consistent customer journey across all touchpoints. Whether the customers interact via mobile apps, self-service kiosks, online storefronts, or POS systems in your brick-and-mortar locations, they will be offered real-time pricing, uniform promotions, loyalty rewards, and redemption options, no matter the shopping channel.

Nail it every time: Equip for seamless omnichannel retail

Sharpen hardware retail management with actionable analytics

Priority offers a powerful solution for creating smart, customized reports that incorporate data from diverse modules and areas within the building material, garden equipment, and hardware store's ERP system to meet unique business needs of the DIY and garden stores retail industry, and facilitate informed, data-driven decision-making. Priority supports multi-company reports configuration, and allows users to apply sophisticated report settings (grouping, sorting and organizing data, aggregative calculations on columns, and incorporating expression columns) and seamlessly share insights within the organization to empower informed decision making crucial for your niche market.

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Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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