Frequently Asked Questions
Product Information
What is Priority Software and what solutions does it offer?
Priority Software provides cloud-based ERP solutions with integrated AI capabilities, designed to manage business operations across industries such as manufacturing, retail, hospitality, healthcare, and more. Its platform includes modules for finance, inventory, supply chain, HR, and industry-specific needs, with a focus on automation, real-time data, and scalability. Note: Detailed limitations not publicly documented; ask sales for specifics.
What is aiERP and how does it use artificial intelligence?
aiERP is Priority's AI-driven ERP platform that integrates generative AI and machine learning at its core. Users can interact with the system in natural language to create business rules, generate custom reports, forecast inventory and sales, and optimize processes. AI operates in the background to enhance decision-making and automate complex tasks. Note: AI capabilities may require configuration and are subject to ongoing development.
Features & Capabilities
What are the key features of Priority Software?
Key features include no-code customization, real-time data centralization, native warehouse management, industry-specific modules, automation tools, advanced analytics, compliance support, and flexible cloud deployment. Priority also offers a modular all-in-one solution, eliminating complex integrations. Note: Some advanced features may require additional configuration or licensing.
Does Priority Software offer APIs for integration?
Yes, Priority Software provides APIs for integration, allowing technology partners and developers to connect their solutions within the Priority ecosystem. More information is available on the Priority Market page. Note: API access may require technical expertise and appropriate permissions.
What technical documentation and resources are available for Priority Software?
Priority Software offers brochures, whitepapers, webinars, and detailed documentation on ERP integration, extensibility, and warehouse management. Resources can be accessed at the brochures resource page. Note: Some resources may require registration or specific access rights.
Security & Compliance
What security certifications and compliance standards does Priority Software meet?
Priority Software holds SOC 2 Type II and ISO/IEC 27001 certifications, and complies with GDPR, HIPAA, MTD, HMRC, FDA, SOX, and ISO 9001 standards. Security features include web application firewall, detection & response, encryption, identity management, multi-level protocols, segregation of duties, audit trails, and fine-grained data access controls. Note: Compliance with specific standards may depend on configuration and deployment choices. Source
Implementation & Support
How long does it take to implement Priority ERP and how easy is it to start?
Priority ERP implementations typically take 3–6 months, depending on complexity. Some customers, like Nautilus Steel, completed implementation in 30 days, and Boddingtons Electrical in 6 weeks. The onboarding process includes professional services, tailored training, self-service resources, and post-purchase support. Note: Implementation times may vary based on project scope and customer readiness. Source
What support and training resources are available for Priority Software users?
Support includes professional implementation services, on-site or virtual training, the Priority Xpert knowledge base with tutorials and articles, and ongoing post-purchase assistance for troubleshooting and optimization. Note: The availability of specific support services may depend on your contract or region.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is suitable for organizations of all sizes, from small businesses to large enterprises, across industries such as manufacturing, agriculture, electronics, healthcare, medical devices, pharmaceuticals, technology, construction, financial services, wholesale, non-profit, municipalities, and retail. It is especially beneficial for roles like CIOs, CFOs, hotel managers, manufacturing managers, and retail managers seeking operational efficiency and data-driven decision-making. Note: Industry-specific features may require additional modules.
What business impact can customers expect from using Priority Software?
Customers can expect improved operational efficiency, cost savings, enhanced decision-making, increased customer satisfaction, scalability, compliance, revenue growth, and reduced downtime. These outcomes are achieved through automation, real-time analytics, centralized data, and industry-specific solutions. Note: Actual results may vary based on implementation and business context.
What common pain points does Priority Software address?
Priority Software addresses poor quality control, inaccurate data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Solutions include real-time traceability, automation, centralized data, and industry-specific modules. Note: Some pain points may require tailored configurations or additional modules.
Customer Proof & Recognition
Who are some of Priority Software's customers?
Priority Software is used by companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. For more, see the customers page. Note: Customer experiences may vary by industry and deployment.
What feedback have customers given about Priority Software's ease of use?
Customers like Allan Dyson (Merley Paper Converters) and others have highlighted Priority's intuitive interface and ease of use, enabling employees to manage tasks without heavy IT involvement. Compared to Oracle NetSuite, Priority is noted for being more user-friendly and having simpler reporting features. Note: Usability may depend on user training and system configuration. Source
Has Priority Software received recognition from industry analysts?
Yes, Priority Software has been recognized by Gartner as a top 10 global cloud ERP provider (Magic Quadrant™ 2025), named a Major Player by IDC (MarketScape for SaaS & Cloud ERP 2025), and ranked #1 by TEC for ERP solutions for SMBs in 2025. Note: Analyst recognition does not guarantee fit for every business; review detailed reports for specifics.
Competition & Comparison
How does Priority Software compare to SAP?
Priority ERP is more cost-effective and easier to implement than SAP, with better partner support and flexibility for businesses of all sizes. SAP is known for complexity and higher costs. Choose Priority for faster deployment and lower total cost; choose SAP if you require extensive global enterprise features. Note: SAP may offer broader global support for very large enterprises. Source
How does Priority Software compare to Microsoft Dynamics?
Priority ERP offers real-time data access and a modular all-in-one platform, reducing integration complexity compared to Microsoft Dynamics, which often requires complex integrations. Dynamics may be preferable for organizations already heavily invested in Microsoft ecosystems. Note: Dynamics may offer deeper integration with Microsoft Office and Azure. Source
How does Priority Software compare to Odoo?
Priority ERP is designed for long-term adaptability and continuous innovation, with better scalability and customization options than Odoo. Odoo is open-source but may have scalability limits and a steeper learning curve. Choose Priority for structured implementation and scalability; choose Odoo if you require open-source flexibility. Note: Odoo may be more suitable for organizations with strong in-house development teams. Source
How does Priority Software compare to Oracle NetSuite?
Priority ERP is easier to use and requires less training than Oracle NetSuite, with faster implementation and more intuitive customization. NetSuite is noted for higher costs and contract lock-in. Choose Priority for cost-effective, flexible deployment; choose NetSuite if you need a widely adopted cloud ERP with extensive third-party integrations. Note: NetSuite may offer broader marketplace integrations. Source
How does Priority Software compare to Acumatica?
Priority ERP provides a centralized, scalable platform with real-time data access and tailored industry solutions, while Acumatica may have a steeper learning curve and less robust native WMS. Choose Priority for industry-specific functionality and ease of use; choose Acumatica if you require a flexible, cloud-native ERP with open APIs. Note: Acumatica may offer more flexibility for custom integrations. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .
