Apr. 17, 2023
ERP

RMC Recommends Priority ERP as a cost-effective solution

Country:

United Kingdom

Partner:

ABS Limited

Key results at a glance

20%

overall efficiency gain

100%

in-house screen customization

100%

real-time process monitoring

About RMC

Rochester Midland Corporation (RMC) has led the UK and Ireland specialty-chemical and water-treatment market since 1888. Headquartered in Wales with a manufacturing plant and training center, RMC provides sustainable water and wastewater programs, cleaning and sanitizing solutions, and hygiene services for food, beverage, institutional, and industrial customers, balancing people, planet, and profit.

The Challenge

The challenge

As RMC's customer demands grew, they needed to upgrade to a more robust ERP that could:

  • Handle stock control, assembly, and financial accounting in one platform
  • Support contract invoicing and dynamic replenishment workflows
  • Offer a short learning curve so new users could onboard quickly
  • Deliver rapid implementation without disrupting manufacturing or service delivery 

“For 15 years we'd relied on an aging system that could no longer keep up with customer demands or our need for tight cost control on annual service contracts,”

Pauline Roberts, Business Director, RMC

The Solution

The solution

After evaluating multiple vendors, RMC chose Priority ERP via partner ABS Limited for its comprehensive manufacturing module and flexible, role-based interface. Key steps included:

  • Appointing an internal project manager to oversee data migration and rollout
  • Migrating product masters, BOMs, and service-contract data into Priority's unified database
  • Configuring screens and workflows so sales, accounting, and warehouse teams each see relevant fields—without any custom programming
  • Enabling Priority's built-in BPM engine to automate business rules, approvals, and anomaly alerts in real time 
The Results

The results

Since go-live, RMC has consolidated all operations into a single ERP, eliminated manual workarounds, and automated process monitoring. The finance and service teams now generate invoices, schedule contracts, and track stock with a few clicks, enabling a 20% boost in overall efficiency.

The stats: Before and after Priority

Metric
Before Priority
After Priority

Overall operational efficiency

Before Priority
After Priority

Baseline

+20% efficiency gain

Screen customization

Before Priority
After Priority

0 in-house, required IT

100% in-house, no IT needed

Process compliance monitoring

Before Priority
After Priority

Manual audits

Automated via BPM

“Priority has proven to be a true, cost-effective solution with an affordable total cost of ownership. We've increased efficiency by 20%, and that's impressive in our industry. Would we recommend Priority? Yes, in a flash!”

Pauline Roberts, Business Director, RMC

See how Priority works for you