Application Support Engineer

Description: As our new Application Support Engineer, you manage customer queries and requests to ensure a positive customer experience. You serve as the a main point of contact and maintain strong relationships through communication.

Belgium
Customer Experience

Responsibilities:

  • Handle and answer functional questions from our customers
  • Make suggestions for optimizing our ERP applications based on common issues you receive from our customers
  • Guide our customers through the installation, start-up and use of our applications
  • Provide status follow-up to out end users about their registered tickets
  • Make an optimal effort to keep our customer satisfaction as high as possible
  • Participate in the further development of our applications by testing new software versions
  • Ensure that the FAQs and user documentation are up-to-date

Requirements:

  • Native level Dutch speaker
  • Minimum of 2 years of experience in a helpdesk, support or customer facing position
  • You have knowledge of production and business processes and demonstrable experience in working with ERP or similar applications
  • You are a process oriented thinker
  • Strong experience problem-solving and communicating with customers in a clear and service oriented way (verbally and in writing)
  • You are a team player, but you are not afraid to work independently.

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