Frequently Asked Questions

Optima PMS Overview & Core Capabilities

What is Optima PMS and who is it designed for?

Optima PMS is an all-in-one property management software solution from Priority Software, designed for hotels, resorts, and hospitality businesses. It provides comprehensive tools for managing reservations, guest profiles, billing, housekeeping, and room maintenance, supporting both single and multi-property operations.

What are the key features of Optima PMS?

Key features of Optima PMS include real-time online bookings integration with leading international sales channels, dynamic revenue management tools, GDPR compliance, dual and multi-currency registration, an open marketplace for integrations, comprehensive reservation and billing modules, group reservations, unlimited tariffs and rates, dynamic charts, housekeeping and room maintenance management, unlimited reporting, VAT/tax management, and multilingual support.

How does Optima PMS help improve hotel operations and decision-making?

Optima PMS provides real-time monitoring and management of all hotel and property operations, enabling managers to make informed decisions based on comprehensive data. Its detailed reporting tools help identify areas for process improvement and revenue growth, while centralized guest and operational data streamline workflows across departments.

Integrations, Compliance & Reporting

What integrations and compliance features does Optima PMS offer?

Optima PMS supports real-time online bookings integration with leading international sales channels and offers an extensive open marketplace for connecting with external programs, devices, and apps. It is GDPR compliant, supports dual and multi-currency registration, and provides full VAT and tax management suitable for various countries' laws.

How does Optima PMS support reporting and revenue management?

Optima PMS enables users to generate unlimited detailed reports on all aspects of hotel operations, from guest bookings to inventory management. Its dynamic revenue management tools and flexible daily rates tables help identify opportunities to optimize pricing and increase revenue.

Guest Experience & Customer Success

How does Optima PMS improve the guest experience?

Optima PMS streamlines front office management, allowing hotel staff to work more efficiently, reduce wait times, and improve service quality. This leads to a better overall experience for guests, as staff can focus more on guest needs and less on manual coordination. Customers like TOA Hotel & Spa and Kfar HaNokdim have reported improved communication, up-to-date information, and enhanced guest satisfaction after implementing Optima PMS (TOA Hotel & Spa Case Study).

Are there real-world examples of hotels benefiting from Optima PMS?

Yes. For example, Eric Mugenya, General Manager at TOA Hotel & Spa, stated that Optima PMS made daily operations easier, improved team communication, and allowed staff to focus more on guest experience. Noa Arie from Kfar HaNokdim highlighted the platform's continuous upgrades, such as AI chatbot and guest app, which reduced administrative tasks and improved guest service quality. (TOA Hotel & Spa Case Study, Kfar HaNokdim Case Study)

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Take your property to the next level with Optima PMS

When it comes to Property Management Software (PMS), there are many options available in the market, but the best one is undoubtedly one that offers a comprehensive set of features to manage all aspects of property efficiently and maximize revenue. Optima PMS is an all-in-one software solution that includes a comprehensive reservation module, 360 degree guest profile and complete folio control. Optima supports real-time online bookings integration with the leading international sales channels.

Improved decision-making based on comprehensive data

Optima's front office management systems provide real-time monitoring and management of all aspects of hotel and property operations. This allows managers to make better decisions based on comprehensive data from all areas of the hotel/property. With Optima, you'll have the insights you need to optimize your operations and improve overall performance.

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Streamlined reporting for revenue increase

Optima's software makes it easy to generate detailed reports on all aspects of hotel operations, from guest bookings to inventory management. These reports help you identify areas where you can improve your processes and increase revenue. Optima also offers integration with leading online channels, giving you access to a wider audience and boosting your revenue potential.

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Improved guests' experience

Optima's comprehensive approach to front office management doesn't just benefit hotel managers—it also improves the guest experience. With Optima, hotel staff can work more efficiently, reducing wait times and improving service quality. This translates to a better overall experience for hotel guests, who will appreciate the improved working process in different departments.

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Key features

  • Real online bookings integration with the leading international sales channels
  • Effective and dynamic revenue management tools
  • GDPR compliant
  • Dual currency and multi-currency registration
  • Extensive open marketplace allowing integration with any external program, device and apps
  • Comprehensive reservation and Billing modules
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  • Group reservations with flexible daily number of room types, rooms, guests, plans, prices and status's
  • Unlimited number of tariffs and daily rates tables
  • Dynamic charts
  • Housekeeping and room maintenance
  • Unlimited number of reports
  • Full management of VAT and taxes suitable to your country's laws
  • Multi lingual (translatable to any language)
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Case study

Hospitality Management
Toa Hotel Manager Interview About Priority Erp Software Implementation And Hospitality Management System Integration In Hotel Lobby Setting

“Optima has made my life easier. Everything is pretty much at your fingertips every morning. The team benefits from clear communication and up-to-date information, allowing them to focus more on guest experience and less on manual coordination.”

Eric Mugenya, General Manager, TOA Hotel & Spa

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ERP
Cfar Hnokdin Image 1

“What I like the most about Priority is that they constantly upgrade the platform with new features that we can use like an AI chatbot and a guest app. This eliminates all of our administrative tasks so that we can focus on our guests and improve the quality of their experience instead of dealing with check-ins and other cumbersome processes.”

Noa Arie, Business Development Manager, Kfar HaNokdim

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Hospitality Management
Prima Greece Image 1

“Optima PMS has been a growth partner for us.”

Mara Katsandou, Director of Sales & Marketing, Prima Hotels Greece

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