Frequently Asked Questions
Product Overview & Use Cases
What is Priority ERP for Wholesale Distribution and Logistics?
Priority ERP for Wholesale Distribution and Logistics is a comprehensive, cloud-based enterprise resource planning solution designed to help distributors and logistics companies optimize every step of their operations—from procurement and inventory management to order fulfillment, delivery, and customer service. It features a native Warehouse Management System (WMS), embedded AI automation, and industry-specific modules to streamline workflows and drive growth. Learn more.
Who uses Priority ERP for Wholesale Distribution and Logistics?
Priority ERP is used by wholesale distributors, logistics providers, and supply chain organizations of all sizes, including companies like Columbia, Estee Lauder, Gant, GBG, Electra, and BioThane USA. It is ideal for businesses seeking to modernize operations, improve efficiency, and scale globally. See customer logos.
What business challenges does Priority ERP solve for wholesale and distribution companies?
Priority ERP addresses challenges such as inventory inaccuracies, manual order processing, supply chain inefficiencies, fragmented customer data, and high operational costs. It provides real-time inventory tracking, automated workflows, centralized customer management, and advanced analytics to prevent stockouts, reduce errors, and improve profitability. Source.
What are the main use cases for Priority ERP in wholesale and logistics?
Priority ERP supports procurement and receiving, inventory management and warehousing, order processing and fulfillment, shipping and delivery, sales and marketing, and customer service and support. It is designed for end-to-end process optimization in a single solution. Source.
What results have customers achieved with Priority ERP?
Customers have reported significant improvements, such as a 50% increase in daily order processing (Hillier), 30% growth in order volume (Nautilus Designs), and a 40% reduction in inventory costs (BioThane). These results are attributed to automation, real-time data, and streamlined workflows. See case studies.
What customer success stories are available for Priority ERP in wholesale and logistics?
Success stories include Hillier (50% more orders processed daily), Nautilus Designs (30% order volume growth), BioThane (40% inventory cost reduction), and AIM MRO (seamless merger of manufacturing and distribution). Each case study details measurable business impact. Read more.
What feedback do customers give about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its intuitive interface, ease of learning, and minimal reliance on IT teams. Reviews highlight quick onboarding, user-configurability, and efficient daily task management. Priority ERP holds a 4.1/5 rating on G2. See testimonials.
What industries does Priority ERP support?
Priority ERP supports wholesale and distribution, logistics, manufacturing, retail, healthcare, pharmaceuticals, and technology sectors. It offers industry-specific modules and features to address unique operational needs. Explore industries.
Is Priority ERP suitable for global operations?
Yes, Priority ERP is designed for multi-entity, global operations. It supports unified master data across subsidiaries, multi-currency transactions, country-specific tax requirements, and real-time consolidation for international businesses. Learn more.
Features & Capabilities
What are the core features of Priority ERP for wholesale and logistics?
Core features include embedded AI (aiERP), financial management, inventory management, warehouse management, delivery management, payments and collections, import/export management, costing engine, CRM, reporting and analytics, and multi-entity global support. See feature list.
How does Priority ERP's embedded AI (aiERP) help wholesale distributors?
Priority's aiERP enables users to automate routine work, interact with the system using natural language, improve planning with AI-driven demand forecasting, optimize deliveries, and gain actionable insights through AI-powered analytics. This reduces manual effort and accelerates decision-making. Source.
What warehouse management capabilities does Priority ERP offer?
Priority ERP provides a robust Warehouse Management System (WMS) with real-time tracking, intelligent put-away, picking, packing, replenishment, and a configurable native mobile app for warehouse staff. It supports full visibility and control from goods receipt to dispatch. Source.
How does Priority ERP support delivery management and logistics optimization?
Priority ERP offers advanced delivery planning, route optimization, mobile proof-of-delivery (POD) apps, real-time tracking, and seamless integration with WMS. It enables efficient handling of undelivered goods, returns, and driver task management, maximizing operational efficiency. Source.
Does Priority ERP support import/export operations?
Yes, Priority ERP manages the complete import/export process, including allocation of shipping costs, customs charges, compliance with government and tax regulations, and tracking of operational records across the supply chain. Source.
What analytics and reporting tools are available in Priority ERP?
Priority ERP includes Priority Analytics, a self-service reporting and visualization tool that enables users to build advanced reports and dashboards tailored to their needs. It supports real-time data analysis for better decision-making. Source.
Does Priority ERP offer CRM capabilities?
Yes, Priority ERP features a comprehensive CRM module for managing the complete customer lifecycle, from lead generation to opportunity tracking, sales forecasting, and customer experience management. It integrates tightly with inventory and sales processes. Source.
What integrations does Priority ERP support?
Priority ERP supports over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. It integrates with leading hospitality, ERP, and logistics platforms. See integrations.
Does Priority ERP have an open API?
Yes, Priority ERP provides an Open API for seamless integration with third-party applications, enabling custom workflows and system extensions. Learn more.
Is technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, supported industries, and integration options. Access documentation.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major standards (FDA, GDPR, SOX, ISO9000, ISO27001, SOC 2 Type 2). Source.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Source.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible commitments. Source.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation. Source.
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized modules for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules and no-code customization for mobile, portals, business rules, and automation. Source.
What industry recognition has Priority ERP received?
Priority ERP is recognized as a Major Player in the IDC MarketScape 2025 for AI-Enabled Midsize Business ERP, ranked #1 ERP for SMBs by TEC in 2025, and featured in Panorama's Top 10 F&B ERPs. It is also certified for discrete and mixed-mode manufacturing by TEC. See reports.
What certifications does Priority ERP hold?
Priority ERP is certified for ISO 9001, ISO 27001, SOC 2, and GMP, ensuring compliance with international quality and security standards. Source.
Implementation, Support & Technical Requirements
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its ERP solutions. Services include project management, training, and ongoing support. Learn more.
How long does it take to implement Priority ERP?
Implementation timeframes vary based on company size and requirements. Priority ERP is known for structured, efficient implementations with proven methodologies and experienced partners, resulting in quick user adoption. See case studies.
What support options are available for Priority ERP customers?
Priority Software offers comprehensive support, including onboarding, training, technical assistance, and access to documentation and a partner ecosystem. Customers report responsive support and streamlined billing. See testimonials.
What are the technical requirements for running Priority ERP?
Priority ERP is a cloud-based solution, accessible from any desktop or mobile device. It requires no on-premises infrastructure, reducing IT overhead and enabling scalability. Source.
How does Priority ERP ensure data security and compliance?
Priority ERP is certified for ISO 27001 and SOC 2, ensuring robust data security and compliance with international standards. It supports GDPR, SOX, and other regulatory requirements. Source.
Is Priority ERP scalable for growing businesses?
Yes, Priority ERP is designed to scale with your business, supporting high-volume transactions, multi-entity operations, and global expansion without the need for complex upgrades or migrations. Source.
How does Priority ERP handle system updates and maintenance?
As a cloud-based solution, Priority ERP handles updates and maintenance automatically, ensuring customers always have access to the latest features and security enhancements without manual intervention. Source.
Pain Points & Benefits
What pain points does Priority ERP address for wholesale and logistics companies?
Priority ERP addresses pain points such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, fragmented data, operational inefficiencies, and integration complexity. It centralizes data, automates workflows, and provides real-time visibility to improve efficiency and profitability. Source.
How does Priority ERP help reduce operational costs?
Priority ERP reduces operational costs by automating manual processes, optimizing inventory levels, improving order accuracy, and providing real-time insights for better decision-making. Customers have reported up to 40% reductions in inventory costs. See BioThane case study.
How does Priority ERP improve order processing and fulfillment?
Priority ERP eliminates manual entry mistakes, lost orders, and fulfillment bottlenecks with automated processing, real-time tracking, and intelligent workflow management. Customers like Hillier have increased daily order processing by 50%. See Hillier case study.
How does Priority ERP help with inventory management?
Priority ERP provides real-time inventory tracking, automated replenishment, cycle counts, and supplier-specific planning. It prevents stockouts, overstocking, and misplaced inventory, ensuring optimal service levels and cost control. Source.
How does Priority ERP support customer relationship management?
Priority ERP centralizes customer data, supports loyalty programs, and provides tools for personalized service and efficient promotion management. This leads to improved customer satisfaction and retention. Source.
How does Priority ERP help companies scale and innovate?
Priority ERP enables rapid response to market changes, supports continuous innovation with no-code customizations, and scales seamlessly as businesses grow, supporting multi-entity and global operations. Source.
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When was this page last updated?
This page wast last updated on 12/12/2025 .