Frequently Asked Questions
Product Overview & Core Capabilities
What is Priority ERP for medical device manufacturers?
Priority ERP for medical device manufacturers is a comprehensive, cloud-based enterprise resource planning solution designed to help medical device companies simplify compliance, optimize production, and maintain full traceability. It integrates all core business processes, from R&D and supply chain to manufacturing, quality management, and distribution, in a single platform tailored to the unique needs of the medical device industry.
How does Priority ERP support the entire medical device manufacturing lifecycle?
Priority ERP supports every stage of the medical device manufacturing lifecycle, including R&D, compliance, supply chain, manufacturing, packaging & labeling, distribution & logistics, marketing & sales, installation & training, and post-market activities. This end-to-end coverage ensures seamless data flow, operational efficiency, and regulatory alignment throughout the product journey.
What are the main benefits of using Priority ERP for medical device companies?
Key benefits include simplified compliance and quality management, faster and smarter manufacturing operations, confident data-driven decisions, better on-time delivery, reduced waste and improved inventory accuracy, stronger product safety and accountability, tighter cost control, and greater agility as your business grows. These benefits are achieved through built-in compliance tools, real-time analytics, automation, and industry-specific features.
Is Priority ERP a cloud-based solution?
Yes, Priority ERP is available as a secure, cloud-based solution, offering flexibility, scalability, and access from anywhere at any time. This enables medical device manufacturers to operate efficiently across multiple sites and geographies without the burden of on-premises IT infrastructure.
What types of medical device companies can use Priority ERP?
Priority ERP is designed to scale with your business, supporting small, mid-sized, and large medical device manufacturers. Whether you are an emerging company scaling operations or an established enterprise managing global manufacturing sites, Priority ERP adapts to your needs.
Compliance, Security & Certifications
How does Priority ERP help medical device manufacturers comply with industry regulations?
Priority ERP integrates regulatory compliance into every aspect of operations. It automates audit trails, device master records (DMRs), device history records (DHRs), CAPA processes, quality control, and risk management workflows, helping companies meet strict regulatory standards such as FDA 21 CFR Part 11 and Part 820, ISO 13485, MDR 2017/745, RoHS, cGMP, and ISO 9001:2015.
What compliance standards does Priority ERP support for medical device manufacturing?
Priority ERP supports compliance with FDA 21 CFR Part 11 and Part 820, ISO 13485:2016, MDR 2017/745, RoHS, cGMP (current Good Manufacturing Practices), and ISO 9001:2015. These standards are critical for medical device manufacturers to ensure product safety, quality, and regulatory approval.
Is Priority ERP secure enough for sensitive medical device manufacturing data?
Yes. Priority ERP includes robust security protocols, role-based access controls, and audit tracking to protect sensitive manufacturing and compliance data, whether deployed in the cloud or on-premise. The platform is also certified for ISO 27001 and SOC 2, ensuring high standards of information security and data privacy.
How does Priority ERP support device history records (DHR)?
Priority ERP automates the creation and management of Device History Records (DHRs). It captures every stage of production, linking materials, work orders, labor, and inspections to ensure full traceability and audit readiness for regulatory compliance.
Does Priority ERP help with RoHS compliance?
Yes. Priority ERP's inventory management module is fully compliant with the Restriction of the Use of Certain Hazardous Substances in Electronic Equipment (RoHS) Directive, which is mandatory for the continued sales of medical device equipment and related electrical products.
What certifications and industry recognition does Priority ERP have?
Priority ERP is recognized as a Major Player in the IDC MarketScape Worldwide AI-Enabled Midsize Business ERP Applications 2025 Vendor Assessment and was ranked #1 ERP for SMBs by TEC in 2025. The platform is also certified for ISO 9001, ISO 27001, SOC 2, and cGMP, and is featured in analyst reports by TEC and Frost & Sullivan.
Features & Technical Capabilities
What are the key features of Priority ERP for medical device manufacturers?
Key features include embedded AI (aiERP), financial management and accounting, material requirements planning (MRP), tracking and traceability, inventory control, product data management (PDM), RoHS compliance, QA sampling and lab testing, warehouse management (WMS), advanced reporting and analytics, and multi-entity/global management capabilities.
How does Priority ERP use AI to improve medical device manufacturing?
Priority's aiERP embeds AI directly into the ERP platform, enabling users to interact with the system using natural language, automate workflows, improve planning with AI-driven demand forecasting, optimize deliveries, generate smarter communications, and gain clearer visibility through AI-powered analytics. This reduces manual effort, accelerates decisions, and helps organizations respond faster and operate more efficiently.
Does Priority ERP support multi-entity and global operations?
Yes. Priority ERP's multi-entity architecture enables medical device companies to scale globally, managing complex organizational structures with unified master data, multi-currency transactions, country-specific tax requirements, and real-time consolidation across subsidiaries and international offices.
How does Priority ERP handle inventory management for medical device manufacturers?
Priority ERP provides real-time inventory analysis, tracking, and replenishment across all warehouses. It helps maintain optimal inventory levels, reduces overstocking and shortages, and ensures the availability of critical components. The system also supports traceability via barcodes or RFID tags and integrates with warehouse management for efficient put-away, picking, packing, and dispatch processes.
What technical documentation is available for Priority ERP?
Priority Software provides comprehensive technical documentation for its ERP solutions, including detailed information about features, supported industries, and product capabilities. This documentation is available at Priority's ERP documentation page.
Does Priority ERP offer an open API for integrations?
Yes, Priority ERP provides an Open API that enables seamless integration with third-party applications. This allows medical device manufacturers to tailor their systems to specific operational needs and connect with other business-critical tools. More information is available at Priority's Open API page.
What integrations are available for Priority ERP in the medical device industry?
Priority ERP offers over 150 plug & play connectors, RESTful API access, ODBC drivers, and SFTP file integration for legacy systems. This enables connectivity with best-of-breed vendors and unlimited integration options for hospitality, ERP, and other industry-specific needs. For more details, visit the Priority Hospitality Marketplace.
Use Cases, Pain Points & Customer Success
What common pain points does Priority ERP solve for medical device manufacturers?
Priority ERP addresses pain points such as poor quality control, lack of data flow, inventory inaccuracies, operational inefficiencies, fragmented data, manual processes, integration complexity, and challenges with regulatory compliance. It centralizes data, automates workflows, and provides real-time traceability and reporting to help manufacturers stay compliant and competitive.
How does Priority ERP improve quality management for medical device companies?
Priority ERP simplifies compliance and quality management by providing built-in tools for audit trails, documentation, and quality control. It supports QA sampling, lab testing, and ensures adherence to industry regulations, enabling manufacturers to focus on innovation rather than regulatory burdens.
How does Priority ERP help reduce inventory costs for medical device manufacturers?
Priority ERP's material requirements planning (MRP) and real-time inventory tracking help manufacturers avoid overstocking or shortages, optimize inventory levels, and reduce costs. For example, BioThane USA reduced inventory costs by 40% after implementing Priority ERP's MRP capabilities (see case study).
What customer success stories are available for Priority ERP in the medical device sector?
Notable success stories include Fore Biotherapeutics, which improved financial management and focus on core mission; Cherwell Laboratories, which benefited from in-house system configuration; Enopace, which leveraged system flexibility; Simplivia Healthcare, which streamlined management and reporting; and BioThane USA, which reduced inventory costs by 40%. See more at Priority's case studies page.
Who are some medical device companies currently using Priority ERP?
Medical device companies such as Fore Biotherapeutics, Cherwell Laboratories, Enopace, Simplivia Healthcare, and BioThane USA use Priority ERP to manage their operations and compliance requirements.
What measurable results have customers achieved with Priority ERP?
Customers have reported significant improvements, such as a 20% increase in overall efficiency (RMC, pharma industry), a 40% reduction in inventory costs (BioThane USA), and streamlined management and reporting processes (Simplivia Healthcare). These results demonstrate Priority ERP's impact on operational performance and cost savings.
How do customers rate the usability of Priority ERP?
Customers consistently praise Priority ERP for its user-friendly design and intuitive interface. For example, Cherwell Laboratories highlighted the ability to configure the system in-house, and Enopace emphasized the flexibility to adapt the system without IT support. Priority ERP has a rating of approximately 4.1/5 on G2, with users noting its simplicity and effectiveness.
Competition & Differentiation
How does Priority ERP differ from standard ERP systems for medical device manufacturers?
Priority ERP is purpose-built for medical device manufacturers, with built-in compliance management, device traceability, automated quality control, and electronic records support tailored to industry regulations. Standard ERPs often lack these native features and require extensive customization to meet medical device requirements.
What makes Priority ERP a preferred choice over competitors for medical device companies?
Priority ERP stands out due to its integration simplicity, no-code customizations, advanced analytics, automation, cloud-based scalability, industry-specific features, end-to-end order fulfillment, single source of truth, and recognition by leading analysts. These strengths address common pain points and provide long-term value for medical device manufacturers.
How does Priority ERP compare to SAP Business One for medical device manufacturing?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes, making it a strong alternative for medical device manufacturers.
How does Priority ERP compare to Microsoft Dynamics 365 for medical device companies?
Microsoft Dynamics 365 requires heavy customization for industry needs and is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it well-suited for medical device manufacturers.
How does Priority ERP compare to NetSuite for medical device manufacturers?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments with no lock-in contracts, and delivers industry-specific functionality, making it a compelling choice for medical device companies seeking flexibility and value.
How does Priority ERP compare to Odoo for medical device manufacturing?
Odoo is open-source but has scalability limits, performance issues, a long learning curve, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption, making it a more reliable choice for medical device manufacturers.
Implementation, Support & Resources
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its ERP solutions. These services include project planning, configuration, training, and ongoing support, tailored to the needs of medical device manufacturers. More details are available at this page.
Where can I find case studies and customer testimonials for Priority ERP?
Case studies and customer testimonials for Priority ERP are available on the Priority Software case studies page. These include detailed accounts from medical device companies such as Fore Biotherapeutics, Cherwell Laboratories, Enopace, Simplivia Healthcare, and BioThane USA.
How can I request a demo of Priority ERP for medical device manufacturing?
You can request a personalized demo of Priority ERP for medical device manufacturing by visiting the Request a Demo page on the Priority Software website. A product expert will guide you through the platform's features and answer your specific questions.
Where can I access analyst reports and third-party reviews of Priority ERP?
Analyst reports and third-party reviews of Priority ERP are available on the Priority Software website, including the IDC MarketScape 2025 Vendor Assessment, TEC SMB Report, TEC Assessment Report, and Frost & Sullivan white paper. These resources provide in-depth analysis of Priority ERP's strengths and industry positioning.
How can I contact Priority Software for expert advice or support?
You can schedule a no-obligation call with a Priority Software expert by visiting the Contact Sales Expert page. The team can provide guidance on streamlining your operations and answer any questions about the ERP solution.
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When was this page last updated?
This page wast last updated on 12/12/2025 .