Retail Management System Order management

Retail Order Management

Every order. Any channel. One solution

Overcome the complexities of a dynamic market, diverse sales channels, and evolving customer expectations with an integrated retail-specific omnichannel order management module.

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5 steps of omnichannel order management

Centrally manage and effectively apply pricing and promotion rules for orders sourced from any sales channel.

Store POS
Self-checkout kiosk
Online commerce
Marketplace
Mobile applications
Call centers and CRM

Create flexible business logic checks for consumers.

Alternative SKUs
Partial order handling

Optimize order routing for operational efficiency, inventory utilization and fast delivery.

Smart order routing across all locations and warehouses
Cross docking fulfillment
Multi-location fulfillment
Split order fulfillment

Automate fulfillment workflows across stores and warehouses.

Smart item picklist process creation and tracking
Pick by item or pick by order
Endless isle logic
Buy online pick up in store (BOPIS)
Customer notifications on order status

Enable flexible delivery options to answer customer expectations and integrate with logistic providers for status visibility.

Click and collect
Home delivery
Split delivery

The keys to orchestrated order management

Built-in shipping engine

Mobile accessibility

Workflow management

Fulfillment sourcing orchestration

Return management

Reporting and analytics

Smooth handling with shipping and logistics providers with out-of-the-box interactions

Mobile-friendly interface to manage and follow fulfillment workflows and more

Define and manage order fulfillment workflows from any channel to any location

Optimize fulfilment from any location and from any vendor

Simplified return across all locations

Track key performance for improved operational efficiency

Enhance customer experience at every step

Inventory visibility: Provide inventory availability information across all sales channels
Order tracking: Provide customers with real-time visibility of orders status
Delivery options : Support multiple delivery options (buy online, pick in store, buy online pick at curb, home delivery and more)
Return management: Allow BORIS (buy online return in store) and reverse shipping

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Contact a sales expert

Boost performance with ehnaced order management capabilities

Inventory utilization

Number of orders fulfilled

Fulfillment success

Operational efficiency

Customer satisfaction

Omnichannel order mangement must haves

Central order hub

A single source of truth for all order data.

Customer transparancy

Answer customers’ expectations with order status visibility and tracking

Future-ready

Easily expand to evolving channels and new fulfillment options.

No integrations needed

Seamless work processes with inventory management, POS, customer management, and finance.

Automation

Create automated workflows across order management and to additional modules.

Scalability

Handle growing order demand from multiple channels and across multiple locations.

FAQ's answered to help you with your decision:

What is a Retail Order Management System?

A Retail Order Management System is a centralized platform that allows businesses to manage and oversee orders across various channels. It ensures efficient handling of orders, from placement to delivery, and provides insights into order statuses, inventory levels, and customer preferences.

How does a Retail Order Management System work?

The system streamlines the order process by automatically routing orders for fulfillment, tracking order statuses, managing inventory, and providing real-time updates. It can handle complex orders, apply promotions and discounts, and offer a unified view of all orders across channels.

What benefits does a Retail Order Management System offer?

It provides businesses with complete visibility of orders, automates order processes, reduces manual errors, and ensures timely delivery to customers. The system also offers insights into customer behavior, helping businesses optimize their sales strategies.

How does a Retail Order Management System handle complex orders?

For orders with multiple items or varying statuses, the system can automatically break down each line item and generate separate orders. This ensures optimized handling, reduces manual configurations, and minimizes errors.

How does a Retail Order Management System enhance the customer experience?

By providing real-time updates on order statuses, ensuring accurate inventory levels, and offering promotions and discounts, the system ensures a seamless and efficient shopping experience for customers.

Why is it essential to offer promotions and discounts on ordered items?

Offering promotions and discounts can attract more customers, increase sales, and enhance customer loyalty. A Retail Order Management System can automatically calculate these incentives, ensuring customers benefit from the best deals.

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