Frequently Asked Questions
Product Information & Overview
What is Priority Software's Retail Order Management System?
Priority Software's Retail Order Management System is a centralized, omnichannel platform that enables retailers to manage orders from any sales channel—store POS, self-checkout kiosk, online commerce, marketplace, mobile apps, call centers, and CRM. It streamlines order capture, validation, orchestration, fulfillment, and shipping, providing real-time visibility and control over every order. Source
How does Priority's Retail Order Management System work?
The system automates the entire order lifecycle: capturing orders from multiple channels, validating business logic (such as alternative SKUs and partial orders), optimizing order routing for efficiency, automating fulfillment workflows, and integrating with logistics providers for flexible delivery options. It provides real-time updates and centralized management for all order data. Source
What are the five steps of omnichannel order management in Priority?
The five steps are: 1) Order capture, 2) Order validation, 3) Order orchestration, 4) Order fulfillment, and 5) Shipping. Each step is designed to optimize efficiency, inventory utilization, and customer experience across all channels. Source
What channels does Priority's Retail Order Management System support?
It supports store POS, self-checkout kiosks, online commerce, marketplaces, mobile applications, call centers, and CRM systems, enabling true omnichannel order management. Source
How does Priority handle complex orders with multiple items or statuses?
Priority's system can automatically break down complex orders into separate line items and generate individual orders for optimized handling, reducing manual configuration and minimizing errors. Source
What delivery options are available in Priority's Retail Order Management System?
Delivery options include click and collect, home delivery, split delivery, buy online pick up in store (BOPIS), and buy online return in store (BORIS), with integration to logistics providers for real-time status visibility. Source
How does Priority's system enhance customer experience?
It provides inventory visibility across all channels, real-time order tracking, multiple delivery and return options, and automated customer notifications, ensuring a seamless and transparent shopping experience. Source
What are the built-in capabilities of Priority's Retail Order Management System?
Key capabilities include a built-in shipping engine, mobile accessibility, workflow management, fulfillment sourcing orchestration, return management, and reporting & analytics for operational efficiency. Source
How does Priority's system support inventory management?
It provides centralized inventory visibility, optimizes inventory utilization, supports cross-docking and multi-location fulfillment, and enables smart item picklist processes for efficient order fulfillment. Source
What metrics can retailers track with Priority's Retail Order Management System?
Retailers can track inventory utilization, number of orders fulfilled, fulfillment success rates, operational efficiency, and customer satisfaction, enabling data-driven decision-making. Source
Features & Capabilities
What is the central order hub in Priority's system?
The central order hub is a single source of truth for all order data, ensuring consistency and visibility across all channels and departments. Source
How does Priority ensure customer transparency?
Priority provides customers with real-time order status visibility and tracking, meeting modern expectations for transparency and communication. Source
Is Priority's Retail Order Management System future-ready?
Yes, it is designed to easily expand to evolving sales channels and new fulfillment options, supporting business growth and adaptability. Source
Does Priority require integrations for order management?
No, Priority offers seamless work processes with inventory management, POS, customer management, and finance modules natively integrated, eliminating the need for complex third-party integrations. Source
How does Priority automate order management workflows?
Priority enables businesses to create automated workflows across order management and additional modules, reducing manual errors and improving operational efficiency. Source
Is Priority scalable for growing retail businesses?
Yes, Priority is cloud-based and designed to handle growing order demand from multiple channels and across multiple locations, supporting business expansion. Source
How does Priority apply pricing and promotion rules?
Priority centrally manages and applies pricing and promotion rules for orders from any sales channel, ensuring consistency and maximizing customer engagement. Source
What business logic checks can be configured in Priority?
Businesses can create flexible logic checks, such as alternative SKUs and partial order handling, to meet specific operational requirements. Source
How does Priority optimize order routing?
Priority uses smart order routing across all locations and warehouses, supporting cross-docking, multi-location fulfillment, and split order fulfillment for operational efficiency and fast delivery. Source
Pain Points & Solutions
What common pain points does Priority's Retail Order Management System solve?
Priority addresses lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, complex order fulfillment, and high IT costs by centralizing management, automating workflows, and providing real-time data. Source
How does Priority help retail business owners?
Priority provides real-time insights, operational efficiency, improved inventory management, and unified customer experiences across all sales channels, helping owners reduce costs and grow revenue. Source
How does Priority address disconnected systems and data?
Priority centralizes data and workflows, eliminating silos and enabling synchronized planning, execution, and reporting for retail operations and supply chain managers. Source
How does Priority improve order fulfillment processes?
Priority automates order routing, picklist creation, and fulfillment workflows, optimizing inventory utilization and enabling fast, accurate delivery across multiple locations. Source
How does Priority help retail CFOs?
Priority reduces operational and inventory costs, improves financial reporting, and lowers IT expenses by integrating systems and providing real-time data for decision-making. Source
How does Priority support retail IT managers?
Priority offers scalable, easy-to-maintain systems with seamless integration capabilities, reducing reliance on costly legacy systems and simplifying the introduction of new features. Source
How does Priority address poor quality control?
Priority provides real-time traceability and visibility across products and processes, enabling rapid identification of issues, reducing recalls, and driving customer loyalty and revenue. Source
How does Priority help businesses using outdated systems or Excel?
Priority replaces outdated systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions. Source
How does Priority improve operational efficiency?
Priority's built-in automated workflows, AI recommendations, and centralized views improve operations across departments and locations, reducing manual processes and errors. Source
Use Cases & Benefits
Who can benefit from Priority's Retail Order Management System?
Retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, and IT managers in industries such as apparel, electronics, cosmetics, sporting goods, and more can benefit from Priority's solution. Source
Is Priority suitable for multi-location retail chains?
Yes, Priority is designed for multi-location retail chains, supporting centralized management, omnichannel fulfillment, and scalable operations across all stores and channels. Source
How does Priority support omnichannel commerce?
Priority enables retailers to manage orders, inventory, and customer experiences seamlessly across all channels, including online, in-store, mobile, and marketplaces, with unified data and workflows. Source
Can Priority help improve customer satisfaction?
Yes, by providing accurate inventory information, real-time order tracking, flexible delivery and return options, and automated notifications, Priority helps retailers enhance customer satisfaction and loyalty. Source
How does Priority help with promotions and discounts?
Priority's system can automatically calculate and apply promotions and discounts to ordered items, attracting more customers, increasing sales, and enhancing loyalty. Source
Does Priority support return management?
Yes, Priority simplifies returns across all locations, supporting buy online return in store (BORIS) and reverse shipping for customer convenience. Source
How does Priority help with operational reporting and analytics?
Priority provides robust reporting and analytics tools, enabling retailers to track key performance indicators and make data-driven decisions for improved efficiency and growth. Source
Can Priority's Retail Order Management System be accessed on mobile devices?
Yes, Priority offers a mobile-friendly interface, allowing users to manage and follow fulfillment workflows and other operations from any device. Source
Does Priority support integration with logistics providers?
Yes, Priority enables smooth handling with shipping and logistics providers through out-of-the-box interactions, ensuring efficient delivery and status visibility. Source
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain. Source
What makes Priority Retail Management outperform competitors?
Priority offers an end-to-end modular solution unifying ERP, retail management, unified commerce, and POS on a single platform. It eliminates integration headaches, provides a single source of truth, supports cloud-based scalability, and delivers retail-specific strengths like centralized inventory management, omnichannel fulfillment, and advanced promotion engines. Source
How does Priority's integration simplicity compare to competitors?
Priority's modular, all-in-one solution eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement, unlike competitors that rely on disconnected systems. Source
What industry recognition has Priority received?
Priority has been recognized by leading analysts like Gartner and IDC, and trusted by notable companies such as Toyota, Flex, and Teva. It is consistently featured in the Gartner Magic Quadrant and ranked #1 by TEC in 2025. Source
What customer success stories demonstrate Priority's value?
Case studies include Solara Adjustable Patio Covers (accelerated workflows), Nautilus Designs (30% growth in order volume), Cowtown Retail Chain (complete process visibility), and Global Brands Gallery (enhanced customer satisfaction and retention). See more at Priority's case studies page.
Who are some of Priority's retail customers?
Priority's retail customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka, among others. Source
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its user-friendly design and intuitive interface. Testimonials highlight improved management, quick learning, and efficient daily task handling without heavy IT reliance. Priority ERP has a rating of approximately 4.1/5 on G2. Source
Technical Requirements & Support
Does Priority offer an open API for integrations?
Yes, Priority provides an Open API for seamless integration with third-party applications, enabling custom solutions and tailored operational workflows. Source
What integration options are available with Priority?
Priority offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP for legacy systems. Source
Is technical documentation available for Priority's ERP solutions?
Yes, Priority provides comprehensive technical documentation covering features, industries, and supported products. Access it at Priority's ERP documentation page.
What professional and implementation services does Priority offer?
Priority provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Details are available at this page.
Does Priority offer partnership opportunities?
Yes, Priority offers technology partnerships, AWS partnerships, and a dedicated marketplace for extended solutions. Learn more at this page.
Where can I find more resources about Priority's retail management system?
Explore videos, articles, and webinars at Priority's resource center for in-depth information and product demos.
How can I schedule a demo or contact Priority's sales experts?
You can schedule a no-obligation demo or contact a sales expert directly via this link or contact sales.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
