Order Management

Simplify your order process. Smile more.

Order Management

Every order. Any channel. One Location.

Priority’s Retail Order Management module allows you to manage orders for items that cannot be collected at the point-of-sale, such as out-of-stock items, layaway orders, large items requiring special delivery, and custom orders. This comprehensive module covers all order stages, from picking and sorting to packing, delivery, and pickup. With complete order visibility at every stage, retailers can easily track and apply promotions and discounts to ordered goods, automatically routing them for quick fulfillment.

Efficiently control orders, enforce policies and minimize risks with order optimization

  • Set the minimum purchase amount for home shipments.
  • Hold orders for customers with outstanding debts (Obligo and credit control).
  • Proactively identify duplicated records.
  • Proactively detect significant deviations from normal purchasing habits that may indicate fraud, technical issues, or human errors.

Simplify the handling process for complex orders

Complex orders include multiple items with varying statuses, handling flows, and suppliers. Priority Retail Order Management system automatically breaks down each line item in the order and generates a separate order for each item. Each new individual order is automatically populated with its relevant characteristics, including status, handling flow, and relevant supplier information. This leads to optimized order handling, saving valuable time while minimizing manual configuration, errors, and mistakes.

Offer promotions, reward points, and discounts on ordered items

The system automatically calculates these incentives in a dedicated ‘supply cash register’ in the warehouse, after the picking process and before delivery. Customers who purchased goods at a specific price may benefit from a lower price if new promotions are launched after their purchase date

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Key features


Omni-channel support

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Complete visibility of orders and effortless tracking

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Automated order routing and streamlined process flow


Offer promotions, special deals, and reward points on ordered goods


Dedicated B2B commerce channels, including EDI interfaces, B2B portals, remote agent terminals, and more

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Order-related business policies


Intelligent order flow management

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Various fulfillment options, including Back2Back orders, self-pickup, multiple warehouses, and more

See how Priority works for you